Seasoned Senior Registrar with six years of expertise managing forms, records and customer relations activities in hospital and office settings. Proficient in Epic and knowledgeable in applicable regulations and standards in Healthcare. Customer service focused by working efficiently and assisting individuals with friendly service.
•Proofread documents carefully to check accuracy and completeness of all paperwork.
•Documented new insurance and medical history data.
•Offered every visitor immediate, personalized and friendly assistance by helping patients navigate where to go in the hospital, with getting registered, filing their insurance, and collecting payments.
•Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
•Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
•Scanned documents, including insurance cards to include in patient charts.
•Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
•Assessed methods of payment for services, initiated processing and made referrals to specialists for financial options.
•Cross-trained in out patient, radiology, mammography, and emergency room to assist registration during staff member absences. •Contacted insurance carriers to verify coverage, copays and deductible information for patients.
•Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
•Explained forms and documents to patients, guardians and family members, distributing copies as needed and confirming comprehension.
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