A multi-faceted leader in the consumer goods and general management fields seeking a challenging environment where proven results in manufacturing and consumer sales will help an organization achieve financial growth.
Piedmont Airlines - Regional Ramp Unit ManagerCharlotte , NC11/2017 - Current
Coordinated all ground crew activities to ensure that all tasks were completed on schedule.
Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
Loaded and unloaded all cargo, including luggage and freight, and assisted crew and travelers with bags for over 50 daily flights.
Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Connected electrical power unit and hoses to aircraft.
Performed mathematical functions to interpret aircraft weight and balance loading instructions.
Kept close eye on passenger behavior and watched for problems such as injuries, illnesses and emotional concerns.
Used hand-held scanners and physical logs to accurately track item movements.
Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
NC Safety And Health Council Of NC - Manager-Training, Membership and SalesCharlotte, NC04/2016 - 05/2017
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.
Recorded inventory sales into organization's weekly income report.
Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
Conducted monthly inventories of raw materials and components on work floor.
Conducted training programs with employees to promote familiarity with company products and applications.
Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
Orchestrated efficient routing by producing accurate shipping documentation and package labels.
Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
Supported outside sales personnel on customer-related efforts and visits to grow sales.
Walmart - Assistant Store Manager of OperationsConcord, NC09/2011 - 03/2016
Scheduled employees for evening shifts, taking into account customer traffic and employee strengths.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
Interacted well with vendors and customers to build connections and nurture relationships.
Appraised inventory levels every day and ordered new merchandise to keep quantities well-stocked.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance.
Implemented innovative programs, including pay for performance programs to increase employee loyalty and reduce turnover.
Supervised 20 employees on multiple shift, overseeing efficiency of inventory control and floor merchandising.
Managed, trained and motivated sales floor associates and department managers to continuously improve knowledge and abilities in the retail field.
Philip Morris - Manufacturing Production TechnicianConcord, NC01/1996 - 07/2011
Made sure that products were produced on time and are of good quality.
Calibrated machines to maintain required productivity levels and adherence to quality standards.
Built product subassemblies or final assemblies and monitored and adjusted production processes or equipment for quality and productivity.
Prepared production documents such as standard operating procedures, manufacturing batch records, inventory reports, or productivity reports.
Inspected finished products for quality and adherence to customer specifications.
Set up and verified functionality of safety equipment.
Drove 5S operational improvements that resulted in significant savings and improved profit margins.
Improved quality processes for increased efficiency and effectiveness.
Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Piedmont Airlines Charlotte, NC November 2017 - Present
Ramp Unit Manager (June 2018 - Present)
Manages the ground handling duties for Piedmont Airlines.
Coach and develop new agents.
Monitor the offload and upload process of passenger baggage.
Submit delay reports, incident reports and shift reports to Senior Management.
Customer Service Ramp Agent (November 2017 - June 2018)
Meet aircraft promptly and safely marshal to the gate for off load.
Off load customer baggage and deliver to customer.
Perform walk around inspections of the aircraft within ten minutes of arrival.
Upload passenger baggage onto aircraft for departure.
Submit an accurate load count of the baggage and report to pilot prior to departure.
Safely, marshal the aircraft to the tarmac for departure.
Safety and Health Council of North Carolina
Charlotte, NC April 2016 - April 2017
Manager - Training, Membership and Sales (April 2016 - 2017), Worked with clients to determine training needs and uses the inputs to develop proposals for occupational safety and health training.
Facilitated NC Safety and Health training plans and provide support and guidance in implementing the plans at the member sites.
Developed instructors and prepare statistical reports to evaluate performance to identify strengths for improved instructor placement for clients.
Proactively monitored progress of NC Safety and Health client members continuing educational credits and provide tactics to improve completion rates.
Ensured federal, state, and local safety laws, regulations, codes, and rules are observed with training programs.
Managed inventory balances and reorder when stock levels are low.
Sales and Service:
Lead marketing to solicit new business, including outbound calling, community involvement, outreach programs, and promoting the benefits of engaging the NC Safety and Health Council.
Established sales budgets and ensure proposals are completed on time and supports annual Council budget. Most notably secured the contract for ongoing safety training for a 1000+ employees annually.
Promoted the Council through social media and marketing presentations.
Represented the Council at trade shows and in community or industry safety groups and programs.
Compiled data and analyzes past and current year training requirements to prepare budgets and justify funding requests NC Safety and Health members.
Concord, NC September 2011 - April 2016
Assistant Manager, General Merchandise, Concord NC (Aug. 2013 - April 2016)
Responsible for the General Merchandise store operations and oversaw the duties of all associates in the departments.
Orchestrated the allocation of merchandise from the back room to sales floor.
Daily monitoring of inventory to assure that merchandise is available for customers.
Provided daily forecasted goals in the General Merchandise departments to 3 zone managers and 8 department managers responsible for the floor operations.
Oversaw and maintained the integrity of store operating procedures by providing leadership and strong levels of customer service.
Coached and developed a high-performing customer service team to drive promotional recommendations.
Effectively merchandised areas of the store to increase sales and increase traffic flow to my departments.
Managed the unload process of received trucks and compared the Bill of Lading with the actual received load.
Assistant Manager, Apparel and Homelines (Sept. 2011 - Aug. 2013)
Responsible for ordering and replenishment for stock items in a fast-paced retail environment.
Managed inventory balances by performing multiple four foot tours of the sales floor daily.
Monitored vendor performance to ensure accurate delivery of products when designated.
Drove sales by ensuring effective merchandise presentations, competitive pricing and sales forecasting.
Managed 20 associates on Walmart customer service approaches to meet customer needs, resolve complaints and issues successfully within guidelines.
Drove store experience by anticipating external factors, analyzing department financial performance and used the information to create sales goals and proactive plans to address gaps.
Promoted a safe work environment by ensuring associates maintained quality unloading procedures and observed the work areas for OSHA infractions.
Proactively monitored forecasted sales by maintaining effective in-stock inventory levels.
North Rowan High School
Spencer, NC May 2009 - Present
Instrumental in the research and targeting strategy for potential donors, wrote proposals and contributed to fundraising ideas.
Community Mentor and Development Liaison (May 2009 - Present)
Served as a mentor advocate for youth needing supplemental educational support. Additionally, served as a role model to male students to encourage active class participation.
Collaborated with community partners on alternative funding options for the North Rowan Athletic programs, needing financial assistance to remain operational.
Organized collegiate visits for student athletes seeking scholarship opportunities, by connecting with local coaches and providing student transportation.
Provided continuous engagement with graduates to assist with the initial transition into college.
Concord, NC Jan. 1997 - Jul. 2009
Team Facilitator, Filter Making Star Points Design Team (Nov. 2007 - Jul. 2009)
Developed and implemented process improvement strategies for the organization where our main focus was on Safety. Most notably the team achieved 100% employee adherence on an operational change, which lead to a 50% reduction in safety accidents.
Charged with the delivery and execution of processes in support of the team, as well as for participating in the management, development, and support of continuous improvement process changes.
Created preventative countermeasures to identify potential operational incidents, which reduced confirmed employee safety accidents from 6 to 3 per quarter.
Worked with other departments to determine safety efficiency, facilitated weekly safety meetings, and prioritized tasks to ensure all business objectives were met or exceeded.
Manufacturing Technician III Relief Operator, Cigarette Manufacturing (Jan. 1997 - Jul. 2009).
Supervised and led 5 production workers, coordinated and assisted with filter operations, and maintained quality control and compliance with safety standards.
Ensured key objectives were obtained in all business areas including safety, quality, customer service, asset management and productivity.
Performed daily safety inspections of machinery before shift started and at the end of the shift.
July 2016 - Present
Board Member - Charlotte Regional Health & Safety School.
August 2012- ServSafe
April 2016 - OSHA 10 Hour
Coaching and mentoring
Hazardous materials handling
Loading and unloading
Safety and compliance
Management information systems
Risk analysis and management
Supply chain distribution
Cost reduction strategies
Budgeting and forecasting
Work flow planning
Project development and life cycle
2007University of PhoenixMaster's Degree: Business Administration
Graduated with a 3.72 GPA
1994Winston-Salem State UniversityBachelor of Science: Sports Management
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Companies Worked For:
NC Safety And Health Council Of NC
University of Phoenix
Winston-Salem State University
Job Titles Held:
Regional Ramp Unit Manager
Manager-Training, Membership and Sales
Assistant Store Manager of Operations
Manufacturing Production Technician
Master's Degree : Business Administration Bachelor of Science : Sports Management
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