Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dedicated occupational therapist passionate about serving seniors for 21 years. Experienced Regional Director of Therapy Operations for over 15 years directing multiple therapy practices within a defined region. Collaborates with multiple interdisciplinary regional directors to achieve specific financial benchmarks, employee relations, customer service and clinical objectives. Strategic and detail oriented focus includes leading, developing and holding accountable the Director of Therapy to achieve financial, clinical and compliance related goals. Works with business development to identify therapy team strengths for marketing and expansion programs. Excels at promoting and facilitating culture change in skilled nursing facility environment. Proficient in generating and analyzing data from multiple sources to identify financial and clinical opportunities. Effective at developing strategies, providing training and obtaining team feedback to improve opportunities. Comfortable communicating with key players in skilled nursing environment and management company to achieve high financial, compliance and clinical outcomes.

  • Understanding of state and federal regulation guidelines related to long term care
  • Demonstrates cooperation and respect for all constituents through open and honest communication
  • Leadership development through PI Behavioral Assessment
  • Understanding of financial performance and budgeting process
  • Understanding of medical terminology
  • Strategic planning to achieve clinical and budgeted benchmarks
  • Professional integrity
  • Forecasting proficiency
  • Microsoft Word proficiency
  • Excel proficiency
  • Exceptional customer service skills
  • Able to lead, teach and mentor
  • Skilled at diagnosing problems in management team issues and implementing effective solutions
Work History
Regional Director of Therapy Operations, 03/2006 - Current
Memorial Healthcare System Hollywood, FL,
  • Interviews, hires and trains Director of Therapy and Senior Director of Therapy
  • Provides consistent feedback on employee performance. Includes weekly review of financial and clinical goals, annual reviews and corrective disciplinary actions as required to maintain a high level of compliance with state, federal and company standards
  • Measures team performance and reports metrics to leadership team members
  • Ensures confidential budget reports remained up-to-date for Senior Vice President of Therapy, Regional Vice President of Operations, Executive Directors and Directors of Therapy
  • Prepares reports by collecting, analyzing and summarizing information
  • Assists financial operations department in establishing budgeted metrics
  • Demonstrates flexibility working with internal team members to remedy any issues and preemptively coming up with solutions
  • Facilitates leadership development, coaching and team management strategies achieving a high level of staff retention
  • Demonstrates knowledge of company's mission, purpose, goals, and ability to help employees successfully achieve them
  • Ensures Clinical practice within the therapy and wellness departments meet standards of practice
  • Complies with company's privacy practices/procedures and all state/federal privacy laws as outlined by HIPPA
  • Role models positive leadership and interactions with all internal staff, professionals, external support and vendors
  • Works with long term care customers to understand needs and provide excellent service
Rehabilitation Services Manager, 12/2004 - 03/2006
American Senior Communities City, STATE,
  • Recruits, interviews and hires sufficient qualified staff to deliver efficient patient care
  • Sets and monitors achievement of goals and objectives for rehabilitation services consistent with the facility mission and philosophy, and standards of practice
  • Provides direct patient care as staffing patterns demand
  • Ensures the clinical practice within the rehabilitation department meets established standards of practice
  • Works with ASC Therapies Regional Manager in establishing and adhering to an annual departmental budget and marketing plan
  • Ensures the services of the Rehabilitation Department meets the dynamic requirements of all constituents, including patients, families, physicians, third party payers and other internal and external customers
  • Develops, implements and monitors safety, sanitation and infection control programs within Rehabilitation Dept. and in coordination with facility
  • Participates in marketing rehabilitation services throughout the facility and community
  • Provides payroll information and cost sheets to ASC Therapies office on schedule
  • Assists new hires with their new hire orientation and forwards a complete and accurate package to Home Office within required time frame deadline
  • Maintains and monitors the implementation of current policies and procedures which reflect adherence to facility and external regulatory guidelines
  • Develops and implements compliance action plans with therapy compliance officer to maintain substantial compliance with documentation and support reimbursement
Staff Occupational Therapist, 07/2000 - 12/2004
American Senior Communities City, STATE,
MBA: Healthcare Administration, Expected in 12/2021
University of Southern Indiana - Evansville, IN,
Bachelor of Science: Occupational Therapy, Expected in 05/2000
University of Southern Indiana - Evansville, IN
  • AOTA
  • NBCOT Certification Current

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School Attended

  • University of Southern Indiana
  • University of Southern Indiana

Job Titles Held:

  • Regional Director of Therapy Operations
  • Rehabilitation Services Manager
  • Staff Occupational Therapist


  • MBA
  • Bachelor of Science

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