Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Senior [Job Title] and outstanding performer in [Skill] and [Skill] within [Industry]. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of [Type] business. Recognized for inspiring management team members to excel and encouraging creative work environments.

  • HR Project Management
  • Business Process Development
  • Strategic HR Planning
  • Employee Engagement
  • Client Services
  • Problem Solving
  • Change Management
  • Analytical
  • Consultation
  • Employment Law
  • HCM Implementation
  • Data Aggregation
  • Microsoft Office Suite
  • Business strategy
  • Negotiation
  • Change Management
  • Competitor Analysis
  • Performance Management
  • Persuasion
  • Consultant, Policies
  • Consultation, Problem Solving
  • Contract Negotation
  • Process Design
  • Project Management
  • Project plans
  • Employee relations
  • Strategic
  • Functional Troubleshooting
  • Hiring Validation
  • HRIS
  • Leadership
  • Recruitment and selection
Work History
Kik Custom Products Conyers, GA,
  • Oversee HR technology project to integrate Ultimate Software's Application Tracking System (ATS) with Korn Ferry's Pre-Employment Assessment for a more streamlined and enhanced end user experience.
  • Manage third party vendor/consultant relationship with Korn Ferry on the Assessment Integration Project and other assessment related tasks.
  • Maintain Assessment Integration project timeline and deliverables.
  • Create meeting agendas and facilitate project team meetings with ALDI, Korn Ferry and Ultimate Software.
  • Continually manage project deadlines to ensure project status is communicated to senior management and stakeholders.
  • Plan, lead and execute on various other projects that support the implementation of pre-hire assessment tools including solutions design, validation, competency modeling and selection process design.
  • Serve as an internal subject-matter expert and resource for key stakeholders to liaise with on topics related to pre-employment assessments.
  • Maintain and improve pre-hire assessment processes and their interactions with other processes.
  • Negotiate contracts with vendors based on the best interest of the company.
  • Partner with external vendors to administer assessments and conduct research studies regarding the impact of the assessments on the hiring process.
  • Identify and/or develop additional selection tools through vendor research and competitor analysis to determine industry trends/standards for selection assessments.
  • Maintain knowledge of industry trends and standards related to talent selection.
  • Working knowledge of U.S.
  • Governing EEO laws and EEOC best practice guidance for testing and selection procedures.
Xylem Inc. Nashville, TN,
  • Partnered with business leadership to ensure that the rollout and implementation of critical business and HR initiatives, policies and practices were aligned with business strategy/direction and complied to legal requirements.
  • Employed project management skill to successfully oversee multiple HR projects concurrently, from inception to rollout and implementation.
  • Proactively identified opportunities to improve policies or processes and proposed solutions to correct inconsistencies when necessary.
  • Provided consultation and expertise to the business on a wide-range of HR topics: recruiting, onboarding, change management, employee relations, internal communications, employee engagement, performance management, succession planning, training and development; as well as policy interpretation and development.
  • Resolved basic to complex problems by leveraging business acumen, HR knowledge and strong working business relationships.
  • Analyzed XXX6 Employee Engagement Survey data and proposed strategic recommendations to achieve desired results via the Post-Action Planning Process.
  • Chartered two project plans that proposed forming committee's focused around culture, communication and engagement initiatives.
  • Evaluated each item on a case-by-case basis and provided personalized guidance/advice that successfully balanced ALDI's mission and values, legal requirements and business needs.
  • Performed analysis of relevant HR data, identified trends and proposed strategic recommendations to support the business with fact-driven decision-making.
  • Handled various HR questions on programs and policies and served as a technical point-of-contact on various HR subject-matters for all levels.
  • Fielded certain HR inquiries to the appropriate subject-matter expert(s) when necessary.
  • Provided support in compliance and employment laws.
  • Oversaw functional area in successful HR technology implementation:.
  • Successfully rolled out three HCM module to 30,000 employees nationally (Recruiting (ATS), Onboarding Module and Core).
  • Coordinated cross-functionally (i.e.
  • Operations, warehouse, division office and corporate) as well as with other HR groups (HR Shared Services, Benefits, Payroll, HRIS, Recruitment, Training and Development and Employee Communications) on project work to achieve alignment of all deliverables.
  • Employed effective communication strategies to ensure final resolution of all decision points.
  • Provided subject-matter expertise to leadership and department/project leads.
  • Employed negotiation, persuasion and diplomacy skill(s) to balance the multiple points-of-view of key stakeholders to gain agreement on policy/process changes and decision points.
  • Identified and resolved issues/conflicts and escalated where appropriate for resolution.
  • Maintained HCM project plan and HR deliverable deadlines.
  • Communicated risk to overall project completion and worked with project team to establish necessary contingency plans.
  • Identified amount of resources needed to support project goals and reallocated tasks when necessary.
  • Employed knowledge of change management principles frequently and quickly adapted to changing priorities with ease.
  • Managed Hiring Guidelines Manual Consolidation Project:.
  • Partnered with key business stakeholders from each functional area (i.e.
  • Store, warehouse, division office and all corporate departments) in order to create one consistent hiring process/manual for all disciplines to follow.
  • Successfully moved ALDI's hiring process towards more streamlined, consistent and efficient programs to prepare for the HR technology implementation.
  • Ensured adherence to the approval process and involvement of committees whenever necessary.
Oberweis Dairy Glenview, IL,
  • Collaborated with co-workers daily to efficiently fill open requisitions.
  • Filled job openings by successful selection of qualified candidates and by building a healthy pipeline of talent through various recruiting techniques.
  • Partnered and influenced hiring managers throughout the recruiting cycle.
  • Managed six key accounts (Ace Hardware, FTD, Pivotal Home Solutions/Nicor Gas, Cadence, ERS) and maintained all client communication via phone and email.
  • Performed a variety of duties in support of a third-party HR Department.
  • Acted as a liaison between other internal departments, clients and field employees.
  • Checked in regularly with field employees to help ensure success while on assignments.
  • Coached field employees on attendance and performance when necessary.
  • Performed troubleshooting to resolve client issues in a timely manner.
  • Assisted new employee onboarding process and conducted new hire orientations.
  • Supervised time card administration for payroll purposes.
  • Submitted background checks and I-9 paperwork to the HR department for review.
  • Assisted the HR department with unemployment claims and hearings.
  • Screened resumes and administered phone screens.
  • Scheduled in-person interviews with qualified candidates.
  • Conducted approximately 15 face-to-face interviews per week.
  • Remained an expert on the job market and stayed up-to-date on industry trends and standards.
GREETER, 05/XXX4 - 04/XXX6
  • Answer telephones and schedule reservations for guests with courtesy and professionalism.
  • Collaborate with management on general administration to facilitate a streamlined workplace.
  • Coordinate staff, clients and operations while considering any changes in a fast-paced high-volume environment.
Bachelor of Arts: Relational Communication, Psychology, Expected in
DePaul University - Chicago, IL

HR Planning & Organizational Design

· Oversaw a project plan to create a 10-person corporate team dedicated to handling transactional HR tasks that were previously processed on a divisional-level. Including but not limited to hiring, onboarding, HRIS and HR inquires and provide business support, etc.

· The project plan for the HR Shared Services team (HR CoE model) was approved by the Presidents in February of XXX8.

HRIS Systems

· Part of a project team that launched ALDI’s first HCM system.

· Managed and supported HCM and ATS implementation.

· National implementation of Recruiting (ATS), Onboarding and Core modules to 30,000 U.S. employees.

· Partnered with executive leadership to develop system content, business processes and training materials.

· Worked closely with key stakeholders to streamline decision-making process.

Recruiting & Onboarding

· Launched ALDI’s first company-wide Hiring Guidelines Manual.

· Consolidated hiring documents and guidelines from each functional area (i.e. store, warehouse, corporate, etc.) into one cohesive / comprehensive manual.

· Partnered with executive leadership and key stakeholders to approve and rollout.

· Created an innovative, well‐received tool for consolidated hiring information to be accessed in one location.

· Improved consistency and standardization to the hiring process.

Training and Development

· Created companywide training materials, delivered presentations and facilitated training sessions to various audience levels.

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Resume Overview

School Attended

  • DePaul University

Job Titles Held:



  • Bachelor of Arts

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