recreation commissioner volunteer position resume example

• Built relationships with parents and swimmers to increase the likelihood of repeat swimmers for future swim seasons.
• Explained safety rules and procedures regarding activities to coaches, swimmers, and parents to inform and educate them.
• Supervised class participants and enforced safety rules and regulations to prevent injury.
• Built and established lasting relationships using encouragement and personal support.
• Created an inviting pool atmosphere that welcomed and included people with diverse backgrounds, abilities, and orientations.
• Promoted swim season, sponsorships, and fundraisers on social media.
• Greeted swimmers and parents upon arrival and determined how to be of assistance.
• Resolved coach's and swimmer's problems and complaints to improve overall satisfaction during the swim season
• Kept the pool deck, restrooms, and common areas clean and organized.
• Prepared basic food service for volunteers at swim meets
• Maintained organized minutes for every meeting.
• Scheduled meetings and sent invitations specifying time and location.
• Managed multiple calendars and contacts using computer software.
• Produced and distributed memos, newsletters and other forms of communication.
• Payroll
• Coach scheduling

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Developed strong customer relationships to encourage repeat business.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
• Set up and activated customer accounts.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Escalated customer concerns, issues, and requirements to supervisors for immediate rectification.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Fielded customer complaints and queries, fast-tracking for problem resolution.
• Made outbound calls to obtain account information.
• Improved customer service wait times to mitigate complaints.

Career Note: Early career experience included roles as a receptionist, front office clerk, and contracts/warranty clerk. Additional details upon request.