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Recovery And Emotional Wellness Coaching Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Executive Profile

Compassionate and service driven human service services professional and active listener dedicated to working tirelessly with clients to help them resolve mental health and substance abuse issues and thrive on their own terms.

Skill Highlights

Related Skills Basic experience with CBT and MI, Intermediate in treatment plan development

Customer friendly

Perform well in high-demand, fast-paced environments

Training staff

Problem resolving

Client satisfaction

Fast learning


Core Accomplishments
  • Coordinated, monitored, and implemented the CARF accreditation for the five different mental health agencies.
  • Trained staff on company, DMA, LME/MCO policies and procedures and clinical procedures to ensure compliance
  • Implemented and headed a Day Treatment program for children and adolescents with behavioral diagnosis
  • Supported clients and their families with mental health and substance abuse disorders with 85% report of clients reaching positive outcomes



    Professional Experience
    Recovery and Emotional Wellness Coaching, 2014 to Current
    Methodist Home For ChildrenWinston Salem, NC,

    Provide coaching to adults who are looking to reach immediate goals in mental health and substance abuse.

    *Work closely with clients to produce positive results

    *Teach clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills *Work with parents and teachers to implement consistent behavior therapy techniques at home and school.

    *Refer clients to other programs and community agencies to enhance treatment processes

    *Guided clients in understanding illnesses and treatment plans.

    *Developed appropriate policies for the identification of medically-related social and emotional needs of clients.

    *Documented all patient information including service plans, treatment reports and progress notes.

    Qualified Mental Health Professional/Administrator, 08/2013 to 11/2014
    Universal Hospital Services, Inc.Palm Bay, FL,

    * Mastered leveled QP on ACT Team providing clinical and administrative functions for the team.

    * Provided direct support services to adults with severe mental illness and substance disorders

    * Responsible for the clinical functions of the team which includes maintaining authorizations, PCP/ITR development, coordinating schedules, linking and referring of clients, collateral contacts, and direct service contact with adults and their families.

    *Charted and recorded information in client files.

    *Quickly responded to crisis situations when severe mental health and behavioral issues arose.

    *Documented all patient information including service plans, treatment reports and progress notes.

    *Collaborated closely with treatment team to appropriately coordinate client care services.

    *Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems.

    *Properly trained and supervised other team members

    ADMIN

    *Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate HCC information.

    *Carefully reviewed medical records for accuracy and completion as required by insurance companies.

    *Carefully selected, developed and retained qualified staff, as well as trained new staff annually.

    *Administered, directed and coordinated the activities of the agency.

    *Created annual goals, objectives and budget and made recommendations to reduce costs.

    Mastered level QP/Area Director, 08/2011 to 09/2014
    One Love ServicesCity, STATE,

    *As Area Director responsible for the administrative and clinical operations of the Sandhills area

    * Perform QM functions that included audits of clinical records, research, and ensuring the compliance of the agency in order to increase the quality of services

    * Responsible for the clinical functions of the team which includes maintaining authorizations, PCP/ITR development, coordinating schedules, linking and referring of clients, collateral contacts, and direct service contact with children/adolescents and their families.

    *Documented all patient information including service plans, treatment reports and progress notes.

    *Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.

    *Collaborated closely with treatment team to appropriately coordinate client care services.

    Counseling Intern, 02/2013 to 07/2013
    Carolina Care OneCity, STATE,

    *Quickly responded to crisis situations when severe mental health and behavioral issues arose.

    *Conducted comprehensive initial in-home psychosocial assessments prior to first wraparound meetings.

    *Efficiently gathered information from families and social services agencies to inform development of treatment plans.

    *Documented all patient information including service plans, treatment reports and progress notes.

    *Interacted with clinical staff and external resources such as school or community personnel.

    *Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.

    *Led patients in individual, family, group and marital therapy sessions.

    *Diagnosed mental health, emotional and substance abuse disorders.

    Team Leader for ACTT Services, 05/2011 to 03/2012
    Urban Health SolutionsCity, STATE,

    * Performed duties as the team lead of an ACT Team working with adults and children who are severely and persistent mentally ill.

    * Responsible for the clinical functions of the team which includes PCP/ITR development, coordinating schedules, linking and referring of clients, collateral contacts, direct service contact with SPMI adults and children and their families

    Mental Health Professional/QM Coordinator, 09/2009 to 11/2011
    Esteem Family Life CenterCity, STATE,

    * Program Director for Day treatment

    * Developed PCPs and ITRs for day treatment/intensive in home

    * Provided clinical trainings to new and current clinical staff

    * Part time billing specialist for OPT

    * Assisted with the development of PCPs and ITRs for day treatment

    * Assisted Qualified Professional in providing group interventions for day treatment

    * Provided direct support to children and adolescents and their families

    *Provided service documentation of service rendered

    Behavioral Specialist/Crisis Team Member, 10/2007 to 10/2008
    Monarch ServicesCity, STATE,

    * Assisted mentally ill adults with their daily living activities

    * Provided daily documentation on achievement of goals

    * Assisted Operations Manager as needed with administrative duties

    Associate Professional, 03/2008 to 08/2008
    Family Homecare ServicesCity, STATE,

    * Provided Case Management services to adults and children on an Associate Professional level (Community Support)

    * Assisted Qualified Professional development of PCP and ITRs

    *Performed Quality Management duties as coordinator to ensure agency is compliant with agency, DMA, LME, and federal/state rules and regulations

    Mental Health Tech, 07/2007 to 09/2007
    AgapeCity, STATE,

    * Provided support to boys ages 14 to 17 in level II and III group homes

    * Received in depth training on Willie M, ADHD, ODD, PTSD, and other behavioral and psychiatric diagnosis.

    * Provided documentation on progress towards goals

    Education
    MS: Marriage and Family Counseling, Expected in 2013
    Walden University - Minneapolis, MN
    GPA:

    * MS in Marriage and Family Counseling from Walden University, EGD August 2013

    MA: Human Services, Expected in 2010
    Liberty University - Lynchburg, VA
    GPA:

    * MA in Human Services: Marriage and Family Therapy from Liberty University May 2010

    BS: Interdisciplinary Studies, Expected in 2007
    Tennessee Technological University - Cookeville, VA
    GPA:

    * BS Interdisciplinary Studies: Psychology and Sociology from Tennessee Technological University May 2007

    Certifications

    Cognitive Behavioral Training

    Motivational Interviewing

    Skills

    Auditing, Quality Management, Billing, Coaching, Mental Health, Documentation, Operations, Leadership, Case Management, CBT, Training, Therapy, Problem Solving, AlphaCM, People skills,

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    Resume Strength

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    • Personalization
    • Strong Summary
    • Target Job

    Resume Overview

    School Attended
    • Walden University
    • Liberty University
    • Tennessee Technological University
    Job Titles Held:
    • Recovery and Emotional Wellness Coaching
    • Qualified Mental Health Professional/Administrator
    • Mastered level QP/Area Director
    • Counseling Intern
    • Team Leader for ACTT Services
    • Mental Health Professional/QM Coordinator
    • Behavioral Specialist/Crisis Team Member
    • Associate Professional
    • Mental Health Tech
    Degrees
    • MS
    • MA
    • BS

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