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Receptionit Resume Example

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RECEPTIONIT
Summary

Knowledgeable and professional. Skilled in administrative support and customer service. Bringing Twenty Five years of experience managing fast-paced, medical office operations. Strong planning, problem solving and communication skills. Dedicated and reliable.

Skills
  • Organization and efficiency
  • Meticulous and organized
  • Multi-line telephone skills
  • Business operations understanding
  • Office equipment operations
  • Recordkeeping and bookkeeping
  • Security understanding
  • Multitasking and prioritization
  • Flexible
  • Data entry
  • PC proficient
  • Knowledge of EMR
  • Ouickbooks
  • Yearly Hipaa Training
  • Knowledge of Workers Compensation in Oh, PA, WV
  • Adminstration of Injections
  • Operation of EKG, PFT, Holter Monitors
  • Certified in Drug and Alcohol Collections
  • Upkeep of Employee personal files
  • Taking Vitals and proper documentation
  • Lab specimen collections
  • Ordering, tracking, and logging office supplies
  • Medical Terminology
  • Medical billing and coding
  • Insurance Prior Authorizations
  • Training of staff
  • Insurance Verification
  • Records Management

Experience
Tory Burch | Clarksburg , MDReceptionit09/2020 - Current
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Scheduled and confirmed appointments.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Managed more than eighty incoming calls per day.
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
  • Processed payments and updated accounts to reflect balance changes.
Oaks Integrated Care Inc. | Berlin , NJGeneral Manager04/2020 - 08/2020
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Trained, managed and motivated employees to promote professional skill development.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Mitigated regulatory risks by overseeing compliance visits and adhering to protocol.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Simco Management Corp. | City , STATEProperty Management Assistant09/2017 - 10/2019
  • Scheduled maintenance calls.
  • Contacted tenants to collect overdue rent or to discuss other important issues.
  • Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.
  • Monitored common areas for cleanliness and safety.
  • Oversaw projects through timely completion, including inquiry response, event coordination, and on-site support for feature film productions and events.
  • Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
  • Taught, promoted and enforced safe work practices among on-site staff.
  • Collected and maintained careful records of rental payments.
  • Fully abstracted all leases and entered all pertinent information into management system.
  • Reviewed all leases to guarantee proper level of service for tenants.
  • Handled resident complaints and expedited all maintenance requests.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Updated tenant and unit information to keep current in housing database.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Managed routine maintenance and emergency response services provided by contractors and vendors.
  • Directed sales and marketing plans to maximize rental income and increase occupancy rates.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Maintained tenant relations with regular tenant visits and phone calls.
  • Maintained excellent customer relationships by adhering to "10 Pledges of Customer Service."
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Disbursed petty cash to engineering staff and property personnel.
  • Monitored and documented all income, including delinquencies.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
Chrobak LLC DBA DoctorsOnCall | City , STATELead Medical Assistant /Receptionist04/2002 - 05/2017
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Handled all office supply ordering including ink cartridges, toner and paper
  • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
  • Processed patient payments and scanned identification and insurance cards.
  • Set up appointments for physician visits and procedures using calendar software.

  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Delivered high-quality administrative and customer service to sustain patient and work flows
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Informed patients of financial responsibilities prior to rendering services.
  • Took messages from patients and promptly relayed to appropriate staff.
Education and Training
East Liverpool High School | City, StateHigh School Diploma06/1996
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Resume Overview

School Attended

  • East Liverpool High School

Job Titles Held:

  • Receptionit
  • General Manager
  • Property Management Assistant
  • Lead Medical Assistant /Receptionist

Degrees

  • High School Diploma