Qualified Veterinarian Receptionist with 3 years experience in a fast-paced clinic. Very personable and professional under pressure. Great at multi-tasking and loves helping customers seek the needed care for their loved animals in a timely manner.
Upbeat and energetic
Strong written and verbal communicator
Works well outdoors
Billing and collections expert
Invoice and payment transactions
Effective time management
Advanced computer proficiency (both PC and Mac)
MS Office expert
Works well under pressure
Multi-line phone talent
Credit card processing
Shipping and receiving professional
Proficient in cash management
Strong client relations
MS Windows proficient
Exceptional communication skills
Trusted key holder
Receptionist/(Fill-in) Vet Assistant, 01/2012 to 04/2014 Animal Medical Center – Moses Lake, WA
Employed positive reinforcement with animals, including using the "clicker-training" method.
Kept clear and accurate records on animal behavior, food intake and medications.
Retained customers by calling and sending reminder cards for appointments.
Advised owners regarding animal care and supplementary training at home.
Updated client records and added appointments to company calendar.
Maintained a clean and sanitary work environment at all times.
Evaluated animals to determine their temperaments, abilities and aptitude for training.
Delegated tasks to others on the grooming team.
Supported front desk staff with administrative needs.
Administered medications as directed by veterinary staff.
Managed medical intervention and therapy for specific animals in collaboration with their veterinarian.
Answered phones and assisted customers with appointments and answered any questions.
Completed daily paper work.
Receptionist, 03/2011 to 11/2011 Vista Veterinary Hospital – Kennewick, WA
Restocked materials needed.
Completed all necessary/required paper work.
Made monthly/weekly schedules.
Scheduled appointments, surgical procedures, and boarding reservations.
Restrained patients, when necessary (after proper training)
Cleaned kennels to prepare for patients and maintain a sterile short stay environment.
Immediate clean-up of the reception area, or front door area,
Collected any samples necessary.
Maintained a clean and clutter free work space.
Communicated with customers to identify and resolve outstanding payments.
Generated invoices upon receipt of billing information and tracked collection progress.
Wrote reports, and executive summaries.
Sourced and ordered office equipment and supplies.
Handled all incoming information and requests for several busy veterinarians
Receptionist/Activites Coordinator/Nursing Assistant, 06/2009 to 07/2012 Kitsap Health and Rehab – Bremerton, WA
Maintained accurate records of patient care, condition, progress and concerns.
Monitored vital signs, such as blood pressure and pulse.
Responded appropriately to the physical, emotional and developmental needs of patients.
Changed sterile dressings.
Obtained information about clients' medical history, drug history, complaints and allergies.
Provided pre- and post-operative care.
Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
Helped patients move in and out of beds, baths, wheelchairs and automobiles.
Scheduled and accompanied clients to medical appointments.
Assisted with patient transfer and ambulation.
Answered patient calls for care and feeding.
Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
Documents objective data and routine aspects of patient care.
Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
High School Diploma: 2006 North Kitsap High School - Poulsbo, WA
None: Cosmotology, Not yet finished Olympic College - Bremerton, WA
Nursing Assistant Certified: Nursing, 2009 Olympic College/Martha and Mary - Bremerton, WA/Poulsbo, WA
Mackenzie Whitbeck- (360)865-9703 Afton VonArb- (360)550-2448 Vera Brusseau- (253)514-3963