Flexible, organized and motivated employee eager to apply time management and organizational skills in various environments to contribute to team success. Gifted at working effectively and productively with diverse customers and individual needs. Extensive track record in demanding sales, account management, customer service, multitasking and problem solving abilities. Devoted to giving every customer a positive and memorable experience. Looking for a new role where hard work and dedication will be highly valued.
Skills
· Client Relations
· Certified Negotiation Expert (CNE)
· Problem Resolution
· Verbal and Written Communication
· Attention to Detail
· Recordkeeping and Data Input
· Telephone Etiquette
· Microsoft Office
· Basic Math
· Computer Skills
· People Skills
· Customer Service
Experience
08/2018 to Current
RealtorWindermere Real Estate – Yelm, WA,
Generated list of properties to meet specific client needs.
Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
Managed real estate transactions from initiation to closing.
Promoted properties via advertisements, open houses and multiple listing services.
Conducted home buyer workshops, educating buyers on home purchasing process.
Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
Facilitated new property listing to increase inventory.
Researched and determined competitive market price.
Maintained current and accurate CRM database of prospective customers.
Accompanied buyers during property inspections.
Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
Represented buyers and sellers in major real estate transactions.
Advised prospective clients on current market activities and optimal buying or selling choices.
Coordinated appointments with prospective buyers to showcase houses and plots.
Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
Planned and coordinated open house events to move properties.
Verified accuracy of documentation and fund disbursements for sales.
Oversaw and negotiated offers for real estate purchases on clients' behalf.
10/2021 to 08/2022
Medicaid SpecialistGrifols Inc. – Mobile, AL,
Explained eligibility details and reimbursable programs for Medicaid eligible students to six school districts to maximum reimbursements.
Maintained confidential student documentation to prevent data compromise and comply with HIPAA regulations. Enforced compliance with organizational policies and federal requirements regarding confidentiality.
Promoted high customer satisfaction within the six school districts by answering questions and inquiries from all staff with knowledgeable and friendly service.
Maintained positive working relationship with fellow staff and management.
Performed student Medicaid insurance verification on the Department of Medical Assistance Services (DMAS) portal.
Proofread Plan of Cares and therapy notes from all Medicaid billing staff carefully to check accuracy and completeness of all paperwork before submitting claims for Medicaid reimbursement.
Modified existing company database software systems to enhance performance and add new features according to Medicaid updates to maximize billing and generate reports.
Accurately entered procedure codes, diagnosis codes and student information into company database to facilitate billing invoices for Department of Medical Assistance Services (DMAS) portal.
Submitted weekly billing on Department of Medical Assistance Services (DMAS) portal for reimbursement for local school districts.
Assessed billing statements for correct ICD-10 diagnostic codes, identify problems with coding and resubmitted denials to Department of Medical Assistance Services to generate revenues and reduce number of unpaid claims.
Performed and maintained accurate weekly accounting ledgers for six counties in both the company database and excel spreadsheets by verifying and posting account transactions.
Participated in workshops, seminars and training classes to gain stronger education in industry updates and federal regulations. Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new Medicaid billing staff.
Trained new team members on company policies and company database systems to keep team operations productive and efficient.
Generated and submitted quarterly reports for reimbursement to University of Massachusetts (UMASS) for six school districts.
Understood and followed oral and written directions unsupervised.
08/2008 to 10/2021
Secretary / Medicaid Specialist AssistantPiedmont Regional Education Program – City, STATE,
Conversed with staff from different cultures daily, providing high level of respect and patience with each interaction.
Responded to staff questions and inquiries by phone and email to deliver a high level of service.
Answered 10+ calls daily using a multi-line phone system.
Input Workers Compensation Claims.
Update new hire packets for Piedmont Regional Education Staff.
Scanned in confidential staff information to company database.
Emailed important updates and information to staff.
Scheduled interviews, mandatory staff meetings, Director meetings and new hire training.
Input parental consents in company database.
Used company database to locate student Medicaid numbers and parental consent data to compile and create staff Medicaid billing caseload information.
Performed careful reviews of staff licensure for quarterly report reimbursements.
Maintained positive working relationship with fellow staff and management.
Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Reconciled Medicaid remittance vouchers.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to Plan of Cares, licenses and therapy notes.
Assisted with other duties as assigned by Medicaid Specialist.
Education and Training
Expected in 05/1997 to to
High School Diploma: Louisa County High School - Mineral, VA GPA:
Expected in to to
: Piedmont Virginia Community College - Charlottesville, VA GPA:
Expected in to to
: Moseley Real Estate School - Charlottesville, VA, GPA:
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