Realtor Resume Example
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REALTOR
Professional Summary
Results-oriented professional with Management experience and exceptional people skills. Versed in accounting, banking and finance. Desires a challenging role that will promote growth and excellence in finance and accounting.
Core Qualifications
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Experience
12/2011 to Current
RealtorWindermere Real Estate － Lynden , WA
- A licensed trusted adviser, successfully navigating customers through the entire sales process.
- Effectively probe clients to uncover, and gather all necessary facts ensure that all their requirements are met, through the sometimes challenging buying, selling, and closing process.
- Act as a skilled valuable negotiator to communicate with both the buyer's or seller's agent to ensure a successful close.
- Cultivate referral relationships to build and maintain a consistent pipeline of quality leads.
- Successfully developed farm area that have increased sales by 50% over the two-year period.
- Develop and implement marketing strategies to maximize and consistently achieve personal sales goals.
06/2007 to 12/2011
Assistant Branch ManagerNorthwest Federal Credit Union － Cary , NC
- Successfully completed the Bank of America leadership college.
- Responsible for daily implementation of manager's directives, executing lobby leadership, while observing banking center team in action through the eyes of the customer.
- Responsible for assisting the Manager with resource management, operational excellence, managing partnerships, associate development and proficiency, as well as building and retaining customer relationships.
- Lead in the planning of the yearly audit plan for branch, by developing and executing an effective in-banking center testing, which resulted in successful audits year after year.
- Lead associates to meet and exceed performance targets.
- Coached associates on the proper execution of key banking center plays, while role modeling the desired behaviors, which resulted in consistently meeting and exceeding monthly, quarterly, and annual targets.
- Counseled high net-worth individuals regarding investment opportunities, risk analysis, and monetary returns, by referring them to other partner line of businesses.
- Ensured the operational excellence of the center and created excellent customer experience, while consistently executing the sales and service play and processes.
- Maintained the highest level of customer service in all actions and interactions.
- Proactively identified and managed risk in every business product, and service transaction, leveraging the Risk Framework.
- Demonstrated and modeled the institutions core values.
- Understood and lived the values that supported the institution's culture.
- Stayed informed of key priorities and business updates.
- Participated in community events, to position the bank as a leader within the community.
01/2005 to 06/2007
Branch Manager /MLO/ RealtorHorizon Bank － Lafayette , IN
- A licensed trusted adviser successfully navigating customers through the entire sales transactions, from the southeast to the southwest of Florida.
- Managed a staff of four (4) consisting of three (3) MLOs, and one (1) Loan processor.
- Managed the Branch pipeline to ensure timely closings, to achieve, and maintain high customer satisfaction, while cultivating referral relationships to build and maintain a pipeline of quality mortgage loans.
- Prepared financial statements, financial transactions for Accounts Payable, Payroll, General Ledger, and other fiscal related documentation.
- Worked closely with various mortgage loan executives, title companies to ensure timely closings and to offer best product for my clients.
- List in details the customer's benefits from the loan, explained benefits to the customer and handled customer questions.
- Met with customers, reviewed and gathered all necessary documents to ensure full regulatory compliance.
- Developed and implemented marketing plans to maximize and achievebranch sales goals.
- Consistently provided advice to both the sellers and the buyers regarding the most appropriate financing method to use in each situation.
05/2004 to 01/2005
Branch ManagerAeg Worldwide － Dover , DE
- Successfully met and exceeded branch targets in revenues, sales, customer satisfaction, and minimized operational losses.
- Increased and managed portfolio according to branch business plan while maintaining and developing relationships with existing small business customers.
- Conducted cold calls on prospective small business customers.
- Actively participated and represented the bank in local community organization and local business chambers.
- Provided leadership, coaching, mentoring, training and development of subordinate staff.
- Interpreted and ensured consisted application of organizational policies.
- Performed general management duties, exercising the usual authority concerning staff, performance appraisals, promotions and terminations.
- Developed programs and reward systems to increase morale & reduce turnover.
04/2001 to 05/2004
Senior Personal Banker/Loan OfficerBank Of America － City , STATE
- Consistently achieved and surpassed quarterly sales goals for new accounts, mortgages and other loans for both personal and business clients.
- Managed and maintained a mortgage pipeline with an average of over $1.5 million while closing over $2 million per quarter.
- Conducted daily calls to establish, retain and deepen relationships with clients and potential clients, while looking for opportunities to cross-sell to our other business partners.
- Followed-up consistently with clients and underwriters to ensure that all documents are obtained, reviewed and verified for accuracy as well as conduct loan closings.
- Scheduled and conducted weekly meetings with tellers to generate and obtain referrals and cross-selling opportunities.
08/1998 to 04/2001
ControllerB.E.T. Construction － City , STATE
- Prepared financial statements, financial transactions for Accounts Payable, Payroll, General Ledger, and other fiscal related documentation.
- Planned and executed bids for new projects.
- Effectively controlled the release of proprietary and confidential information for general client lists.
- Completed all company insurance renewals including property, Workers' Compensation, general liability.
- Prepared correspondence, accounting and financial documents for analysis, tax, and other regulatory compliance.
01/1990 to 08/1998
Branch Operations Specialist / Customer Service Rep. / Head TellerJP Morgan Chase － City , STATE
- Supervised and trained teller staff of 9 and assisted with branch sales simultaneously.
- Assisted with the development and implementation of the branch business plan, in order to consistently achieve and exceed branch sales, and service satisfaction.
- Conducted daily control functions and worked with staff to maintain operational integrity of the branch.
- Supervised Customer Service Representatives and ensured a high level of consistent customer satisfaction.
- Achieved individual quarterly sales goal.
- Conducted daily telemarketing calls and referred customers to appropriate channels.
- Coached staff resulting in increased productivity that surpassed branch sales goals.
- Coordinated and conducted monthly branch meetings.
- Established and maintained relationships with customers.
- Assured branch compliance with bank and government regulations.
- Awarded certificate for achieving excellent compliance reviews for two consecutive years.
- Coordinated branch merger functions and branch consolidation, by keeping staff informed of new operational procedures.
Education
2007
Management Program: LeadershipBank of America College － City, State, USA
2003
Bachelor of Science: Finance with an Accounting TrackMercy College － City, State, USA
Professional Affiliations
- Greater Fort Lauderdale Board of Realtors
- Lauderhill Regional Chamber of Commerce - Treasurer
- South Florida Cricket Alliance - Treasurer
- United States Cricket Association SE Regional - Treasurer
Skills
- Microsoft Word, MS Excel, MS PowerPoint
- Quick Books Pro
- Calyx
- Mortgage Loan Originator license – NMLS ID: 945790
- Notary license
- Life and Annuity license
- Realtor license
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Resume Overview
School Attended
- Bank of America College
- Mercy College
Job Titles Held:
- Realtor
- Assistant Branch Manager
- Branch Manager /MLO/ Realtor
- Branch Manager
- Senior Personal Banker/Loan Officer
- Controller
- Branch Operations Specialist / Customer Service Rep. / Head Teller
Degrees
- Management Program : Leadership
Bachelor of Science : Finance with an Accounting Track
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