Real Estate Clerk Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Utilize my world-class customer service skills to obtain a position with a dynamic Organization that is dedicated to superior customer service & genuine employee appreciation.
  • New hire orientation
  • Exceptional interpersonal skills
  • Accounting and finance background
  • Advanced MS Office Suite knowledge
  • Procedure development
  • Administrative support specialist
  • Implementing new business systems
  • Managing multiple priorities
  • Personnel records maintenance
  • Promoted to Billing Specialist after 4 months of employment
  • Key component in creating & implementing the first scheduling process for guided tours by a qualified Data Center Specialist at 6 facilities in California and 1 in Nevada.
07/2015 to 09/2015
Real Estate Clerk Glacier Bancorp Colorado City, CO,
  • Review grant deeds and deeds of trust for accuracy.
  • Provide telephone coverage by prioritizing and handling urgent calls with professionalism and good judgment
10/2013 to 2014
Sales Administrator Avi-Spl, Inc. Bothell, WA,
05/2013 to 08/2013
Receptionist Bethesda Health Rock Hill, MO,
  • Updated and distributed weekly sales and construction reports for mandatory Tuesday meetings.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
  • Assisted Executive in developing marketing material for properties.
  • Responsible for maintaining general areas & ordering supplies for the copy room and supply rooms.
04/2007 to 01/2012
Customer Service Representative Level 2 / Administrative Assistant Cleveland-Cliffs Inc. Columbus, IN,
  • Promoted rapidly from front desk to the Customer Service Billing Specialist.
  • Diligently followed up with customers about existing orders.
  • Reviewed support cases for technical and troubleshooting accuracy.
  • Handled a large volume of phone calls, chat and emails.
  • Accepted payments and posted to customers account via cash, check, credit, debit and wire transfers.
  • Resolved billing disputes by researching and analyzing trouble tickets, contracts & its amendments.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs.
  • Researched, documented and escalated cases to higher levels of support according to internal procedures.
  • Trained receptionist & customer service representatives to preform basic clerical duties for the dial-up division.
  • Created new account, reset passwords and configured access for users.
  • Scheduled appointments, interviews and maintained accurate, up-to-date confidential client, vendor and employee files.
  • Oversaw account & contract maintenance of company issued cell phones for 40+ employees.
  • Coordinate business travel, book travel arrangements, coordinate out-of-town meeting schedules and prepare travel and expense reports
01/2012 to 2013
Administrative Assistant Firstsource Solutions Roxboro, NC,
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
  • Handled and distributed all incoming and outgoing mail.
  • Collaborated with other administrative team members, human resources and the finance department on special projects and events.
  • Proficiently operated electronic databases, repositories, & manual sources for technical information regarding available products & services offered in a prospective clients location.
  • Reviewed contracts for 20 Sales Executives to confirm accuracy & completion; then uploading approved orders to an integrated document management program using imaging software.
  • Docuware)*
  • Processed all new hire packets for 2 Sacramento office's;
  • Collaborating with various internal departments in L.A. to setup new employees with passwords, programs and building access to perform their duties.
  • Collaborated with team of Data Center Specialist in the development of a scheduling process for clients to have a guided tour at any of the 6 facilities in California and 1 in Nevada.
  • Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up.
03/2006 to 07/2006
Customer Service Representative Cleveland-Cliffs Inc. New Carlisle, IN,
  • Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
  • Provided base level IT support to customers
  • Assessed customer bug and enhancement requests and prioritized development.
  • Clearly and patiently communicated technical information via phone or email to clients regarding set-up, use and repair of wireless phones.
10/2004 to 08/2005
Supervisor/ Baristas Starbucks Coffee Corp City, STATE,
  • Promptly prepared gourmet beverages to company standards and individual customers expectations.
  • Encouraged Baristas to connect with customers to create and maintain an inviting and positive environment every time they enter the door*Delegated daily workloads to quickly and efficiently serve high volumes of customers while maintaining high quality experience.
  • Constantly and correctly used POS machines, used basic math skills to reconciled end of day earnings, loss and inventory used.
  • Managed, recorded and distributed customer donations to employees on a bi-weekly basis*In-charge of receiving, storing, and logging inventory to ensure proper amounts of supplies are being ordered and received.
  • Earned the title of retail specialist for creating product displays, setting up seasonal & promotional displays according to diagram.
  • Educated customers on proper use of various espresso & coffee makers & various other products for sale.
  • Researched upcoming marketing blasts, events in the community, forecasted weather or store trends to ensure inventory & staff levels would be adequately met.
06/2002 to 07/2004
Administrative Assistant Kiwi Stair City, STATE,
  • Enthusiastically greeted each visitor as they enter the show room and attended to their needs.
  • File, faxed, photocopied and processed all incoming & out going mail.
  • Created and maintained a filing system to quickly and efficiently obtain information about the developers we worked with and their clients.
  • Consistently meet customers schedule by keeping accurate record of all changes made to materials, purchase orders, floor plans, and install dates.
  • Prepared all documentation required to install requested railing.
  • Collaborated with warehouse staff and contractors to assemble materials required for each job.
Expected in 1999
C.K. McClatchy High School - Sacramento, CA

Administrative, analytical skills, Apple, back-up, basic, Billing, book, brochures, bi, calculator, clerical, CA, contracts, credit, CRM, resolve customer complaints, client, clients, Customer Service, databases, debit, document management, documentation, email, expense reports, fast, fax machine, filing, floor plans, focus, Government, imaging, inventory, logging, marketing, marketing materials, materials, math, meetings, Access, Excel, Mail, MS Office, office, MS Outlook, Outlook, Power Point, Publisher, Word, office machines, organizing, organizational, phone system, copy machine, POS, protocols, quality, receiving, receptionist, researching, retail, Sales, scheduling, Staffing, telephone, phones, phone, travel arrangements

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Resume Strength

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  • Personalization
  • Target Job

Resume Overview

School Attended
  • C.K. McClatchy High School
Job Titles Held:
  • Real Estate Clerk
  • Sales Administrator
  • Receptionist
  • Customer Service Representative Level 2 / Administrative Assistant
  • Administrative Assistant
  • Customer Service Representative
  • Supervisor/ Baristas
  • Administrative Assistant
  • Diploma

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