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RDSP Resume Example

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RDSP
Summary

A self-directed professional with extensive experience in accounts receivables, account management, customer service and administrative assistance, as well as direct support professional. Energetic financial services professional highly effective at working with clients of all levels and backgrounds. Friendly and personable with adaptable approach. Dedicated and organized financial professional seeking new opportunities to drive sales and growth. Outstanding relationship-building and problem-solving skills. Driven to exceed expectations and able to operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Talented at managing competing priorities to accomplish challenging goals. Consistently exceeds company objectives to secure client satisfaction and loyalty. Compassionate Residential Support Staff bringing advanced abilities in medical, social and physical support. Promotes independence and respects individuals' dignity. Helps with activities of daily living and boosts well-being with caring support.

Skills
  • Microsoft Office – Word, Excel and PowerPoint
  • Wayne Reeves (Auto Sales Software)
  • Outstanding customer service interpersonal skills
  • Detailed oriented
  • Dependable
  • Accounts receivables
  • Administrative
  • Automobiles
  • Billing
  • BILINGUAL IN SPANISH AND ENGLISH
  • Clerical
  • Interpersonal skills
  • Excellent customer service
  • Dependable
  • Front- office
  • Insurance
  • Excel
  • Microsoft Office
  • PowerPoint
  • Word
  • Payroll
  • Policies
  • Receiving
  • Reception
  • Sales
  • Administrative support
  • Behavior redirection
  • Client documentation
  • Compassionate client care
  • Transportation
  • Nutrition
  • Quality program protocols
  • Healthcare
  • Client safety and first aid
  • Proper phone etiquette
  • Medication administration
  • Meal preparation
  • Physical therapy
  • Client satisfaction
  • Administrative support specialist
  • Wound care
Experience
RDSP | 01/2019 to 01/2020
CWI - Hudson Falls, NY
  • Provides direct care to those with intellectual and developmental disabilities.
  • Performs personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks.
  • Fosters positive relationships between caretakers and individuals served.
  • Ensures client safety and maintaining a safe environment.
  • Reminds and assists clients with self-administration of medications (with proper training).
  • Encourages self-help activities.
  • Reports changes in client's condition or family situation to administrators and supervisors.
  • Documents services provided.
  • Performs home management functions such as light housekeeping, laundry, bed making, and cleaning.
  • Plans meals, shopping for groceries, preparing and serving food/meals, feeding and clean-up.
  • Accompanies clients to scheduled appointments and transports clients or running errands for clients.
  • Assists with toileting, including bedpans, urinals, and commode chairs as necessary.
  • Other duties as assigned.
Account Manager | 01/2014 to 01/2016
Aztec Auto - Lawrenceville, GA
  • Processed the financial and tag & title paperwork for automobiles sold.
  • Responsible for accounts receivables in all aspects.
  • Verify that customers have car insurance during the duration of their loan.
  • Provided administrative assistance for the office staff.
  • Assisted in all areas of the business which included anything from answering phones to selling automobiles.
Patient Registration/Front Office | 01/2010 to 01/2014
Jackson Hospital - Marianna, FL
  • To register patients according to hospital protocol.
  • To explain the clinic policies to patients while receiving & delivering messages.
  • To assist patients with electronic registration within the hospital setting.
  • To check insurance verification, collect copay's.
  • To organize and maintain forms required for front-desk activities.
  • Prepare patient chart.
  • Scan patient, driver's license, insurance cards, and demographics' paperwork.
  • To be courteous and helpful to all patient's and vendors at all times.
  • Assist patient's with any questions or concerns they might have.
  • Monitor exam rooms to make sure patient's wait times are not to long.
  • Order clerical supplies for office.
  • To handle any form of emergency, effectively and efficiently.
  • To keep the reception/lounge area ready for each working day, open the clinic at the designated time, and have all front- office activities fully operational at the start of the business hours.
  • Enter and verify that all patient demographics and billing information are correctly entered and verified at the time of check in.
  • Patient check in/out.
  • Submitting insurance and patient bills.
Administrative Assistant / Accounts Receivable | 01/2008 to 01/2010
Team Pest USA - Lawrenceville, GA
  • Provided administrative assistance for the office.
  • Coordinated the daily schedules for the pest control technicians.
  • Processed bi-weekly payroll for 60 employees.
  • Handled all accounts receivables and billing.
  • Was responsible for answering the phones and providing excellent customer service.
Education and Training
Faith Academy
High School Diploma
2005
Languages
Bilingual in both the English and Spanish language
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Resume Overview

Companies Worked For:

  • CWI
  • Aztec Auto
  • Jackson Hospital
  • Team Pest USA

School Attended

  • Faith Academy

Job Titles Held:

  • RDSP
  • Account Manager
  • Patient Registration/Front Office
  • Administrative Assistant / Accounts Receivable

Degrees

  • High School Diploma