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ramp serviceman resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dynamic and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent listening and comprehension skills. Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Safety conscious individual offering 32 years of expertise in aviation industry. Knowledgeable and real go-getter. Using diverse experience in below wing airline services. Deadline-driven individual with experience working in commercial aviation industry. Personable and efficient with exemplary communication skills. Over 32 years of experience as ramp agent for US-based airline.

Skills
  • Item transport
  • Security processes
  • Aircraft refueling
  • Traveler escort
  • Hazardous materials
  • Aircraft safety checks
  • Arrival/departure procedures
  • Electrical power connections
  • FAA regulations
  • Baggage oversight
  • Inquiry response
  • Quality control
  • Journeyman guidance
  • Motor repairs
  • Airline industry regulations knowledge
  • Systems maintenance and upkeep
Education and Training
University Of Hawaii At Manoa Honolulu, HI Expected in 12/1991 Bachelor of Arts : International Communications - GPA :
Experience
Bronson Battle Creek - Ramp Serviceman
Kalamazoo, MI, 11/1988 - Current
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Retrieved customer luggage off conveyor belts.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Protected customers' baggage from loss, theft and damage.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Fueled multiple models of commercial and private aircraft with Avgas and jet fuels for departure flights.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Collected, sorted and checked baggage tags against flight lists.
  • Connected electrical power units and service hoses to aircraft.
  • Managed ramp activities for inbound and outbound flights, including mechanical, cabin and cargo services.
  • Coordinated day-to-day schedules, tasks and positions for ground crew.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.
  • Successfully completed certifications and training required by airline.
  • Properly adjusted counterweights, door mechanisms, and safety controls.
Comoto - Outreach Counselor
Palmdale, CA, 09/1985 - 07/1997
  • Constructed project regulations and implemented student suggestions to boost teen program initiatives.
  • Provided in-depth counseling for clients with social or familial issues and created plans for coping.
  • Advanced organizational objectives by using student feedback to develop and implement program.
  • Interacted with clinical staff and external resources such as school or community personnel.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Dierbergs Markets - Merchandiser
Saint Charles, MO, 08/1987 - 08/1988
  • Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
  • Communicated and coordinated planogram execution with store management.
  • Managed purchasing process for entire department.
  • Identified labels, trends and opportunities by sampling competitor shopping experiences.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Reconciled orders using dedicated financial plans and forecasting tools.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across eight locations.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Created and implemented POS with chosen vendors.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Managed vendor chargebacks and follow up to maintain balanced inventory.
  • Maximized potential for sales cycle success through effective promotion and product-display placement.
  • Tracked shipping, including weekly and monthly fallout.
  • Provided feedback on competitor activity, policies and best practices to streamline internal operating model.
  • Selected merchandise based on quality and cost-efficiency models.
  • Displayed appropriate signage for products and sales promotions.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Printed labels and tags for for-sale merchandise.
  • Upheld stock levels and pricing for multiple product lines.
  • Established and maintained proper high-traffic displays, resulting in increased sales.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Built effective partner store relationships to improve customer satisfaction.
  • Updated seasonal displays to highlight current product lines.
Safeway - Courtesy Clerk
City, STATE, 06/1985 - 08/1987
  • Packaged or bagged purchases, assisting customer with purchase and in-vehicle loading.
  • Oversaw collection shopping carts from parking lot to maintain clean, organized area.
  • Shared detailed information regarding product options to help customers make decisions.
  • Placed calls to inventory room to assist product delivery and meet customer requests.
  • Supervised return of exchanged or unwanted items to correct shelf locations and organized display arrangements.
  • Maintained store cleanliness and sanitation.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Employed proper techniques to preserve purchased items for take-home orders.
  • Consulted with customers regarding their needs and addressing concerns.
  • Executed price checks by checking storage room for items.
  • Assisted customer relationship management by addressing service requests and assisting front-end cashier and bagger clerk.
  • Answered questions and informed customers of current sales and promotions.
  • Delivered exceptional customer service by greeting customers and directing to desired items.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated safety and security concerns and reported to leadership as appropriate.
  • Escorted customers to desired merchandise location.
  • Promoted and explained loyalty programs to customers.
  • Collected customer feedback, passing information to store manager for review.
Accomplishments
  • Identified a significant malfunction in equipment before it caused a major flight delay or in-flight issue and suggested a resolution that mitigated any risks.
  • Enthusiastically took on new duties and tasks when asked by supervisor and completed all of them on time, resulting in an hourly pay increase.
  • Presented with United Airline's Perfect Attendance Award for having not missed a single day of work in seven years.

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Resume Overview

School Attended

  • University Of Hawaii At Manoa

Job Titles Held:

  • Ramp Serviceman
  • Outreach Counselor
  • Merchandiser
  • Courtesy Clerk

Degrees

  • Bachelor of Arts

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