Quality Assistance resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

*Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

*Careful Quality Inspector with extensive knowledge of inspections and commitment to high-quality work. Known for great work ethic, consistent performance and great efficiency.

* Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Reliable Warehouse Assistant with 4 years of experience managing shipping, receiving and inventory operations. Excellent record of success in inventory audits and product staging. Dedicated to accurate record-keeping, worksite safety and timely issue resolution.

*Over seeing day to day operations Self-starting Operations offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

  • Sampling Methodologies
  • Safety and Sanitation Standards
  • Front of House Management
  • Valid Driver's License
  • Practice Management
  • Customer Service
  • Food Processing
  • Check in and Checkout Procedures
  • Lobby Maintenance
  • Fluent Spanish and English
  • Building Customer Trust and Loyalty
  • Multitasking Abilities
  • Flexible and Adaptable
  • Attention to Detail
  • Analytical and Critical Thinking
Work History
05/2020 to 05/2022
Quality Assistance Massage Envy Kennewick, WA,
  • Worked with specific production team members to rectify production issues and maintain high-quality final products.
  • Inspected and packaged products meticulously according to manufacturing specifications.
  • Performed frequent visual inspections to root out tolerance and compliance issues.
  • Discarded and rejected products, materials and equipment not conforming with specifications.
  • Documented findings and produced reports to aide management in assessing and correcting quality concerns.
  • Recorded defects and coordinated issue resolution with development team and functional leads.
  • Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
  • Collected samples during production and tested randomly to determine in-process product quality.
  • Supervised production workers to identify areas in need of improvement for high-quality production.
  • Stayed up-to-date on changing product trends by studying local markets, blueprints, product designs and specifications.
  • Determined adjustment and certification methods, formulas and measuring instruments required based on blueprints.
  • Presented clear, organized data in graphs, charts, tables and written reports.
  • Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Performed inventory control, such as counting and stocking merchandise.
  • Checked packages and merchandise for damage and notified vendors.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Wrapped pallets in shrink wrap prior to loading.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.

08/2016 to 08/2017
Housekeeping Attendant Airport O’Hare International Airport City, STATE,
  • Inspected all products for quality and optimum performance.
  • Documented all operations and managed communication with team members.
  • Adjusted equipment and troubleshot issues.
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Kept building entryway glass clean and polished for professional presentation.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.
  • Performed rotation cleaning by steam cleaning carpets and draperies.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
09/2015 to 07/2016
Front Desk Sales Associate Omar Distribution Inc. City, STATE,
  • Organized and scheduled office meetings as well as client appointments for team of professionals, effectively accommodating hectic agendas.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients and updated client records.
  • Resolved customer problems and complaints.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Exceeded sales goals, increased revenue and facilitated sales.
  • Addressed each customers' needs and wants to recommend suitable product options.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Oversaw daily operations and shipping and handling processes.
  • Trained employees on equipment operation and safety protocols.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Managed over 50 calls per day and increased sales by 10%
Expected in 06/2013
High School Diploma:
Liberty High School - Chicago Il ,
Additional Information

Willing to work weekends and take extra shifts

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Resume Overview

School Attended

  • Liberty High School

Job Titles Held:

  • Quality Assistance
  • Housekeeping Attendant Airport
  • Front Desk Sales Associate


  • High School Diploma

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