Accomplished and result-driven Quality Assurance management professional with 14 years experience in quality assurance, design verification and system design in the software industry. Hands-on manager with proven ability to direct and improve quality programs, reducing defects and improving overall efficiency and productivity. Highly adept at developing and implementing test strategies, operational procedures and quality methodologies to support development and release of business applications for a dynamic, fast-paced retail industry leader. Able to train, lead and motivate effective cross functional teams. Experienced in the integration and testing of third party software. Excellent verbal and written communication skills.
Testing Tools: Microsoft Test Manager, HP Quality Center, HP Quick Test Professional, TOAD, Teradata SQL Assistant, Microsoft SQL Server, Putty, APEX Data Loader, APEX Explorer 8.0, Tail for Win32, TIBCO Admin for Business Works
Defect Tracking Tools: Team Foundation Server (TFS), PowerSteering, VersionOne, Bugzilla, HP Quality Center
Databases: Oracle, Teradata, SQL, Salesforce.com
Operating Systems: Windows 95/98/2000/XP, Sun Solaris UNIX, OS390
Mainframe: IBM-3278, AS400, TSO/ISPF, JCLPC and
Web Tools: Microsoft Office Professional Suite, Wiki, SharePoint
QA Manager, 06/2016
to Current HSNi – Saint Petersburg,
Worked cross-functionally with
other managers to streamline operations as part of the Team Foundation Server (TFS) Admin Committee.
Established, implemented, and
improved QA test procedures, process, and quality
standards in accordance with overall development and product releases.
Mitigated QA risks
including escalation to senior management, and collaborated with
cross-functional teams to ensure testing quality.
Supervised and led 8 QA
engineers to ensure quality releases under aggressive schedules.
Responsible for maintaining
open communication with project leaders and upper management to insure
that QA was informed of priorities, deadlines, project status, and release
dependencies between applications to eliminate/reduce risks and potential
conflicts during releases.
Worked closely with
change management to ensure only approved changes are assigned to a release.
functional and technical stakeholders, to schedule system integration testing, user acceptance testing, and provide input on planned production deployment dates.
Responsible for the
daily activities of the QA staff assigned to various and multiple projects;
Monitor the successful completion of the quality initiatives at every step of
the Software Development Life Cycle SDLC.
initiatives to suit the specific project without compromising the integrity of
the Quality Assurance process.
Monitor the progress
of projects for adherence to the planned schedule and participate in all
Continuously streamline and improve the testing life
cycle to ensure test planning, execution and reporting are effective and
Participate or provide oversight in gathering
requirements, developing test strategies, plans and procedures, coordinate
testing and developing and / or reviewing test automation with test team.
Worked with managers
to develop resource allocation and QA plan for the quality assurance aspects of
the development schedule, advise management pro-actively of steps required to
mitigate project/delivery risks.
Planned and prioritize
test efforts and resolution of defects based on trade-off between severity of
defect, impact to committed release and delivery dates, and customer needs and
collaboration and growth of individual QA team members to take ownership of
Responsible for creating and
managing QA Projects, Priorities, Resource allocation using Microsoft
Share Point and Microsoft Project Plan.
communicates risk and risk-mitigation strategies.
Provide leadership, performance
feedback, mentoring, and career development planning to team members.
IT Test Analyst II, 04/2011
to 08/2011 Raymond James Financial – Saint Petersburg,
Developed scripts using business requirements and functional design documents as inputs.
Collaborated with development team to identify gaps in design and or code deliverables and agree on best approach to closing the gaps.
Worked with business analysts to revise ambiguous, incomplete, or incorrect functional and non-functional requirements.
Executed manual tests and analyzed outcomes against expected results.
Identified and documented requirement, software, and environment defects.
Worked with developers to analyze and resolve defects.
Senior Analyst - Software Test, 01/2011
to 03/2011 KForce - Home Shopping Network – Saint Petersburg,
Developed test plans and scripts.
Planned, executed, and reported results of manual testing.
Identified and documented software defects.
Created testing summary documenting execution efforts and final state of testing at time of deployment to production.
Documented procedures used for testing work items to ensure a smooth knowledge transition.
Senior Systems Analyst, 10/2006
to 01/2011 Caesar's Entertainment, Inc – Las Vegas,
Led teams of four to seven testers through the planning, execution, and validation phases of testing.
Worked with developers to identify defects and understand impact to new and existing systems.
Collaborated with development and testing resources to evaluate proposed defect fixes and ensure that the design was in line with stated business requirements.
Managed external development partners and third-party vendors to ensure that business requirements were met, technical complexities and limitations were addressed, and product performance was within established Service Level Agreements (SLAs).
Implemented testing practices to balance iterative development with standard testing documentation practices.
Guided new testers in understanding requirements, test cases, and methodologies to achieve quality in iterative development.
Escalated issues, identified risks, and suggested possible mitigation plans prior to critical milestones, such as User Acceptance Testing (UAT) and end-of-iteration demonstrations.
Facilitated User Acceptance Testing across multiple sites, communicated results, and escalated issues to management, as needed.
Oversaw performance testing efforts - manual and automated - to gauge success of product development and ensure agreed-upon SLAs were met.
Participated in an evaluation of current business processes to determine how new technologies and/or revised business processes could improve key business metrics, such as processing time for a single customer transaction.
Interviewed business partners to understand pain points and gaps in current processes and software products.
Articulated business requirements, based on understanding of pain points and gaps in current processes and software products, in order to clearly define the needs of the business.
Acted as liaison between the Marketing and IT teams to ensure requirements were clearly understood and met.
Enhanced existing waterfall methodology to include requirements management for iterative development.
Managed a decentralized business team to elicit and document user stories for an enterprise-wide customer preference-gathering initiative.
Evaluated and provided feedback on iterative development tools.
Identified manual test cases that were candidates for automation, based on business criticality, technical infrastructure, and supportability.
Created automated test scripts.
to 09/2006 Franklin Templeton Investments – Saint Petersburg,
Software Quality Analyst, 07/2003
to 09/2006 Testing Services
Led complex global and domestic quality assurance and quality control projects.
Managed testing of Bottomline Technologies' WebSeries J2EE web application.
Documented test strategies, detailed test plans, test cases, and test summary reports.
Conducted test plan and test case walkthroughs with global and domestic business partners.
Executed tests to certify the integrity of system upgrades and enhancements and analyzed and documented test results.
Created user acceptance test plans to validate accuracy, reliability and adherence to specifications.
Furnished status updates and identified issues to upper level management, developers and 3rd party vendors throughout the System Development Life Cycle (SDLC).
Provided follow-up to ensure that timely and appropriate action was taken to resolve defects found during the testing phase.
to 07/2003 Main Office Services
Investment Advisor Services - Associate, 07/1998
Lead QA Engineer, 08/2011
to 06/2016 HSNi – Saint Petersburg,
Develop scripts using business
requirements and functional design documents as inputs.
Execute manual tests and analyze
outcomes against expected results.
Identify and document software and
Work with developers to analyze and
M.A: Adult Education,
2005 University of South Florida - Tampa,
FL Adult Education
B.A: Professional & Technical Writing,
2001 University of South Florida - Tampa,
FL Professional & Technical Writing
Project Management Professional (PMP), in progress