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Public Safety Dispatcher Resume Example

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PUBLIC SAFETY DISPATCHER
Summary

I am seeking a position in an office environment where I can grow professionally and personally. I look for challenging opportunities where I can fully use my skills for the success of the organization. I enjoy learning new skills, am able to do so quickly, and take pleasure in employing my skills and abilities to the best of my ability as an employee. I also enjoy working and doing a job to the very best of my ability and being an employee that is of value to my company.

Accomplishments

Participated in the planning and formation of a Training Committee solely dedicated to bettering the training program within the dispatch center at SLC 911


Assisted with the inventory of small animals and fish after hours at PetSmart. This included the individual counting of each fish withing the tanks at the store. Also assisted in accepting deliveries of new fish, animals, reptiles, and birds and correctly inventorying them.

Experience
Salt Lake City 911 June 2009 to Current Public Safety Dispatcher
Salt Lake City, UT
  • Answer incoming police, fire, and medical calls for service and for emergencies.
  • Take calls following department policy and procedure to provide the best customer service and outcome possible for all callers whether it's answering a question, taking a call about a robbery, or giving CPR instructions.
  • Enter information into a computer aided dispatch program while listening to the caller and asking information gathering questions.
  • Be aware of the activity happening in the rest of the center, especially during large incidents such as a structure fire or traffic accident involving injuries.
  • Transfer callers to other departments or cities depending on what they need and if it is a service our department is able to provide.
  • Dispatch police officers to calls, relaying pertinent scene and officer safety information while they are en route to the call and on scene.
  • Remain calm during high stress situations, such as an officer involved shooting or foot pursuit, and ensure that every officer on the call/channel shows at the correct location and has the proper backup from other officers.
  • Handle officer requests for more units or specialized units, such as a motorcycle officer.
  • Make call backs on cases for officers when there are questions about information that was given or if the officer is unable to find the caller.
  • Train new hires in policy and procedure for call taking and radio dispatch, ensuring that they are able to meet the dispatch center standards for both before they are working on their own without a trainer.
Coachman's Restaurant March 2009 to June 2009 Hostess
Salt Lake City, UT
  • Greet arriving guests and seat them in the restaurant.
  • Handle all transactions at the till as guests are leaving and paying for their meals, ensuring proper change is given for cash transactions and balancing the till at the end of the shift.
  • Assist waitresses with bringing out food orders for large parties.
  • Handle placing orders and bringing out food for all "to go" orders placed over the phone and in person.
  • Assist with cleaning up the restaurant and ensuring linens, plates, silverware, and glasses are in place at all tables at the end of the shift.
PetSmart August 2008 to March 2009 Pet Care Specialist
El Paso, TX
  • Ensure the health and well being of the small animals and fish in the store.
  • Clean cages/fish tanks and ensure all rodents, reptiles, birds, and fish were properly fed and cared for while in the store.
  • Assist customers with selecting the best pet/fish for their home and situation.
  • Ensure customers left the store with the correct supplies for the best care of their new pet.
  • Participate in once a month inventory of all small animals and fish in the store, including counting each individual fish in each tank for accurate counts.
  • Face all products in the small animal/fish department of the store so that the store remained clean, pleasing to the eye, and all products were easy to find and identify.
Sears May 2008 to July 2008 Cashier
El Paso, TX
  • Complete customer transactions with cash, debit, and credit card using point of sale system.
  • Expected to sign up a certain number of customers for store credit cards.
  • Handle customer concerns as able and get them the appropriate help if unable to provide the customer with the result that they desire.
  • Keep assigned section of the store clean and organized, retrieve clothing from the changing rooms, and assist customers with getting garments to and from the changing rooms.
  • Alert loss prevention to any suspicious customers who may be shoplifting.
RC Willey Home Furnishings July 2007 to February 2008 Customer Service Representative
Taylorsville, UT
  • Address customer complaints and work to find a solution that left all involved parties pleased with the handling of the situation.
  • Work with the finance and delivery departments of the business to get customers special financing offers and last minute furniture items on the delivery trucks.
  • Be proficient and efficient in the use of the DOS system the store used.
  • Take custody of and send electronics such as computers and cameras back to manufacturers for warranty service for the customer.
  • Schedule warranty service on fridges, washers and dryers, furniture items, etcetera for customers.
  • Also expected to work as a cashier when needed and handle cash, credit, and debit card transaction that were frequently for very large amounts of money.
  • Balance the till at the end of the shift to ensure accurate money counts.
Crumpets Restaurant February 2007 to June 2007 Waitress
San Antonio, TX
Sorensen Multi Cultural Center September 2006 to December 2006 Head Lifeguard
Salt Lake City, UT
Magna Kennecott Outdoor Pool May 2006 to August 2006 Head Lifeguard
Magna, UT
Murray Fitness Center November 2005 to May 2006 Lifeguard
Murray, UT
Discover Card June 2005 to August 2005 Account Manager
West Valley City, UT
Education
Hunter High School 2006 High School Diploma West Valley City, UT
Skills

Software: Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, some experience with Adobe Photoshop, able to type 61 WPM and 15250 KPH


  • Excellent multi tasking ability
  • Works well within an office/team environment
  • Great time management and organizational skills
  • Able to learn new skills and procedure quickly
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Resume Overview

Companies Worked For:

  • Salt Lake City 911
  • Coachman's Restaurant
  • PetSmart
  • Sears
  • RC Willey Home Furnishings
  • Crumpets Restaurant
  • Sorensen Multi Cultural Center
  • Magna Kennecott Outdoor Pool
  • Murray Fitness Center
  • Discover Card

School Attended

  • Hunter High School

Job Titles Held:

  • Public Safety Dispatcher
  • Hostess
  • Pet Care Specialist
  • Cashier
  • Customer Service Representative
  • Waitress
  • Head Lifeguard
  • Lifeguard
  • Account Manager

Degrees

  • High School Diploma

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