Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Punctual retail sales professional focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Retail Sales Associate with more than 20 years in the retail industry. Areas of expertise include sales, customer relations and inventory management, with safety being a major component in any business. Motivated PSA who works efficiently under pressure and makes sound decisions. Exceptional team leader with an outstanding work ethic.
Active listening skills
POS systems knowledge
Skilled problem solver
Motivated team player
attention for detail
Strong oral and written communication skills
Infectious disease management and control
Effective time management
PSA, 12/2014 to Current Lowe's – Thomaston, ME Product service associate....building resets throughout the store and maintaining all areas within the store.
Visual Merchandiser & Front End Superviser, 04/2014 to 10/2014 Ocean State Job Lot – Rockland, ME
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Identified potential shoplifters and alerted management.
Trained 6-8 new sales associates each quarter.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Verified that all customers received receipts for their purchases.
Followed merchandising guidelines to present visually appealing displays.
Mentored new sales associates to contribute to the store's positive culture.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Communicated clear expectations and goals to each team member.
Worked with the management team to implement the proper division of responsibilities.
Actively pursued personal learning and development opportunities.
Maintained established merchandising standards, including window, sales floor and promotional displays.
Preserved a perfect attendance record for 7 months.
Preserved a perfect attendance record for [Number] months.
Restaurant Manager, 06/2009 to 10/2013 The Happy Clam Restaurant – St. George, Maine
Strengthened company's business by leading implementation of a positive working environment.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Developed and rolled out new policies.
Exceeded company objectives with results.
Hired and trained 80% of staff.
Answered telephone calls and responded to inquiries.
Consistently stayed under monthly controllable expense budget.
Greeted each customer with friendly eye contact
Performed all transactions in a cordial, efficient and professional manner
Trained new employees
Managed guest checks, collected cash and processed credit cards
Provided excellent customer service
Consistently offered professional, friendly and engaging service.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Developed and maintained positive working relationships with others to reach business goals.
Verified amount of cash in the cash drawer against the day's receipts.
Assisted in creating a bi-weekly work schedule for all serving and hosting employees.
Reviewed operational records and reports to project sales and determine profitability.
Planned and directed staff training and performance evaluations.
Created and launched new online marketing strategies that resulted in 40% sales increase.
Promptly resolved all customer requests, questions and complaints.
Nurse /OSHA compliance officer for building, 01/1992 to 12/1996 Curtis Smith M.D. – Warren, Maine
Interviewed patients to obtain medical information, weight and height measurements and vital signs.
Responsible for primary care, case management, and medication management.
Assessed patients and documented their medical histories.
Evaluated patient care needs, prioritized treatment, and maintained patient flow.
Trained new staff on quality control procedures.
Assisted doctors with surgeries and non-invasive procedures.
Authorized drug refills and provided detailed prescription information to pharmacies.
Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
Performed monthly inventory and maintained office and medical supply counts.
Ensured safety and well-being of patients.
Associate of Science: Nursing, not finished Univerity of Maine - Thomaston, Maine
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Companies Worked For:
Ocean State Job Lot
The Happy Clam Restaurant
Curtis Smith M.D.
Univerity of Maine
Job Titles Held:
Visual Merchandiser & Front End Superviser
Nurse /OSHA compliance officer for building
Associate of Science : Nursing , not finished
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