To oversee the claims process to ensure that all of the involved parties to a claim submit the correct information in a timely fashion as well as to increase cycle times to be in compliance with service level agreements.
01/2012 to Current
Property Claims ManagerNational Claims Connection NCC － Alpharetta, GA
Developed and implemented a claims reporting and filing system that provided an active record used to expedite claim closure which exceeded clients' expectations.
Monitored claims for clients to ensure prompt resolution.
Updated and maintained the XactAnalysis and related excel spreadsheets with all reported claims, claims notes, claims status, updated reserves and closures.
Initiated claim reviews with team of reviewers, up to 10 during influx of claims, regarding all peril losses.
Managed and reviewed claims in excess of $50,000 and presented statuses and completed assignment to client.
Successfully complied with and met all Service Level Agreements.
Created and implemented a management leadership initiative for supervisors, "Lead By Example".
Collaborated with training department to develop training materials to coincide with client guidelines.
01/2012 to Current
National Claims Connection NCC － Alpharetta, GA
Investigated and accessed damage to property to create or review property damage estimates.
Compiled computer generated estimates as they related to damages and negotiated pricing with contractors, homeowners and public adjusters.
Interpreted and explained policy regulations, exclusions and coverage for the insured.
Settled total loss claims and processed the appropriate paperwork in a timely manner.
Responsible for determining coverage of policy as related to existing damages.
10/2009 to 01/2012
Claims The Shaw Group － Baton Rouge, LA
B.ASoutheastern Louisiana University － Hammond, LA
client, clients, filing, leadership, notes, excel spreadsheets, pricing, reporting, Service Level Agreements, training materials, Type