Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Hardworking and Reliable Administrator with strong ability in Communication. Offering Punctuality, Efficiency and Incentive. Great phone skills and Friendliness. Excel at problem-solving and customer service. Excellent conflict resolution skills with proven ability to be empathetic to customers needs and defuse high-stress situations.

  • Problem resolution
  • Active listening
  • Customer service
  • Reliable and trustworthy
  • Basic math
  • Critical thinking
  • Multitasking
  • Schedule management
  • Data entry
  • Project management
  • File and data retrieval systems
  • Scheduling and calendar management
  • Event coordination
  • Friendly, positive attitude
  • Project planning
  • Collaboration
  • Calendars management
  • Calendars management
  • Conflict resolution
  • Data entry
  • File and data retrieval systems
  • Calendars management
  • Coordination
03/2009 to 06/2015
Promoter Canteen Services Cheboygan, MI,
  • Answered event-related queries posed by existing and prospective customers.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Worked independently with minimal supervision, taking ownership for assignments.
  • Utilized effective listening and communication skills to reassure prospects and help each make wise buying decisions.
  • Communicated clearly and concisely, effectively drawing listeners into conversation.
  • Built strong base of loyal customers through friendly interactions and professional engagement.
  • Complied with company script requirements to produce consistent results.
  • Handled rejection professionally and maintained calm demeanor in difficult situations.
  • Presented professional appearance at all times to produce tangible, positive impact.
04/2002 to 12/2007
Assembly Line Worker Ford Motor Company City, STATE,
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Formed assemblies and subassemblies using Drills and other various tools
  • Used established assembly instructions to complete jobs efficiently.
  • Met prescribed safety measures and procedures, including Safety Glasses, to help department meet consecutive/excellent safety rating.
  • Used efficiency and focus to complete component assembly with minimal supervision, meeting project expectations.
  • Removed physical refuse and debris, organizing tools to maintain safe, effective work environment.
  • Maintained work area safety and appearance, focusing on safety, organization and cleanliness.
  • Contributed to team-based environment to maintain line productivity and meet expected deadlines.
  • Stored and disposed of hazardous materials according to regulatory standards and organizational expectations to prevent environmental contamination and injury.
  • Orchestrated organizational assembly strategy to produce products to conform to design specifications.
08/2001 to 04/2002
Restaurant Waitress Hooters Of Sterling Hts City, STATE,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Provided exceptional service to numerous customers per day at restaurant/Bar establishment.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Processed customers' payments and provided receipts.
  • Calculated charges, issued table checks and collected payments from customers.
  • Prepared and served cold, hot and Alcoholic beverages to guests.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Sent orders to kitchen staff by POS receipts.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Greeted newly seated guests quickly and efficiently.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Rearranged tables and chairs, and decorated to prepare for large groups.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Double checked plated orders before serving to maintain highest standard of food quality.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Provided exceptional service to [Number] customers per day at [Type] establishment.
Education and Training
Expected in 06/1992
High School Diploma:
Sterling Heights High School - Sterling Heights, MI,

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  • Promoter
  • Assembly Line Worker
  • Restaurant Waitress


  • High School Diploma

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