Hardworking and Reliable Administrator with strong ability in Communication. Offering Punctuality, Efficiency and Incentive. Great phone skills and Friendliness. Excel at problem-solving and customer service. Excellent conflict resolution skills with proven ability to be empathetic to customers needs and defuse high-stress situations.
Skills
Problem resolution
Active listening
Customer service
Reliable and trustworthy
Basic math
Critical thinking
Multitasking
Schedule management
Data entry
Project management
File and data retrieval systems
Scheduling and calendar management
Event coordination
Friendly, positive attitude
Project planning
Collaboration
Calendars management
Calendars management
Conflict resolution
Data entry
File and data retrieval systems
Calendars management
Coordination
Experience
03/2009 to 06/2015
PromoterCanteen Services – Cheboygan, MI,
Answered event-related queries posed by existing and prospective customers.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Worked independently with minimal supervision, taking ownership for assignments.
Utilized effective listening and communication skills to reassure prospects and help each make wise buying decisions.
Communicated clearly and concisely, effectively drawing listeners into conversation.
Built strong base of loyal customers through friendly interactions and professional engagement.
Complied with company script requirements to produce consistent results.
Handled rejection professionally and maintained calm demeanor in difficult situations.
Presented professional appearance at all times to produce tangible, positive impact.
04/2002 to 12/2007
Assembly Line WorkerFord Motor Company – City, STATE,
Recognized defective material and reported issues to management to facilitate prompt resolution.
Formed assemblies and subassemblies using Drills and other various tools
Used established assembly instructions to complete jobs efficiently.
Met prescribed safety measures and procedures, including Safety Glasses, to help department meet consecutive/excellent safety rating.
Used efficiency and focus to complete component assembly with minimal supervision, meeting project expectations.
Removed physical refuse and debris, organizing tools to maintain safe, effective work environment.
Maintained work area safety and appearance, focusing on safety, organization and cleanliness.
Contributed to team-based environment to maintain line productivity and meet expected deadlines.
Stored and disposed of hazardous materials according to regulatory standards and organizational expectations to prevent environmental contamination and injury.
Orchestrated organizational assembly strategy to produce products to conform to design specifications.
08/2001 to 04/2002
Restaurant WaitressHooters Of Sterling Hts – City, STATE,
Operated POS terminals to input orders, split bills and calculate totals.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Collaborated with host, bus person and cook to serve up food and beverage options.
Provided exceptional service to numerous customers per day at restaurant/Bar establishment.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Processed customers' payments and provided receipts.
Calculated charges, issued table checks and collected payments from customers.
Prepared and served cold, hot and Alcoholic beverages to guests.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Sent orders to kitchen staff by POS receipts.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Greeted newly seated guests quickly and efficiently.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Rearranged tables and chairs, and decorated to prepare for large groups.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Double checked plated orders before serving to maintain highest standard of food quality.
Reviewed identification for patrons before serving alcoholic drinks.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Provided exceptional service to [Number] customers per day at [Type] establishment.
Education and Training
Expected in 06/1992
High School Diploma: Sterling Heights High School - Sterling Heights, MI, GPA:
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