Over 20 years experience in healthcare including operations management, staff supervision, project management, sales and practice management software implementation and product development. I am looking for a position with a healthcare information technology company offering an opportunity to utilize my exemplary consultant, project management and technical training skills in the use and maintenance of medical software and hardware products. Highlights Over twenty years experience in the healthcare industry Successful Project management implementing critical computerized processes including HL-7 interface, EMR, Practice Management-Revenue Cycle, Patient Portal and Data Conversion. High -Caliber presentation, negotiation and closing skills. Designed and implemented reorganization of department to meet the needs of an increasing Managed care client population Fast track promotions through a series of increasingly responsible management positions. Management and Sales Skills Analyzed and interpreted sales trends through financial analysis, budgeting, forecasting to meet earnings per organizational goals. Actively cultivated and maintained positive relationships with third party payers and primary care physicians. Designed and implemented reorganization of referral management department to standardize procedures and provide accurate and increased delivery of service to an expanding managed care client population. Interfacing with case managers at insurance companies concerning contracted patient's (spot deals, per diems, and straight discounts). Actively cultivated and maintained positive relationships with third party payors and primary care physicians. Evaluated potential asset acquisitions of sale of five home care agencies in New York. Executed and completed annual marketing plan, sales activity log, competitor activity log, develop budget, direct mail list and completion of specified number of sales calls per week to new and existing customers. Training and Computer Skills Managed multiple projects at one time in a busy healthcare environment where changes are constant and revision to policies and procedures and system are crucial. Dissemination of information amongst all parties involved in project to keep established timeline in place for project implementation. Assess training requirements of physician office staff including clinical and related support staff and taking lead role in training staff during the implementation of a base and shadowing clinical information system for physician's offices, hospitals and clinics. Implemented large, multiple site practices with hands on training in a group as well as one to one training environment. Pioneered agencies implementation of training through a newly created computer based training curriculum to reduce travel in training department and to increase productivity of training staff. Multiple state healthcare implementations with experience and knowledge of government billing regulations for Blue Cross Blue Shield, Medicare and Medicaid to insure proper billing and reimbursement of electronic medical claims. Created logical timelines for implementation based on customers individualized training needs to achieve targeted go live dates. Successfully completed implementation of billing, payroll and scheduling system streamlining processes and generating savings. Impact team player successful in changing an extremely manual culture towards acceptance of automation through leadership and guidance for field staff utilizing laptops for electronic clinical documentation. Continuously introducing efficient utilization of computer software and proactively analyzing prTraining specialist knowledgeable about theories and methods used in designing, developing and delivering successful training programs and adult learning concepts.cess in directing new product launches, managing various contracts, instituting cost and schedule controls and establishing best practices.
Outstanding [Job Title] adept at instructing health care staff on methods to avoid inter-department miscommunication and promote teamwork and solidarity.Experienced Instructor driven to promote safe workplace practices. Specializes in leading [Topic] trainings for large corporations.Nursing Home Administrator with a focus on developing high standards of practice, evaluating patient care for effectiveness and implementing necessary changes to programs and policies. Specialist in Medicaid statutes and management information systems Committed to long term care industry.[Number] years as the Clinical Director and Chief Nursing Officer in hospital settings. Extensive experience recruiting, developing and managing clinical staff. Expert in planning and organizing activities consistent with agency goals and mission.[Job Title] versed in research and analysis. Seeking a position to develop and implement new and innovative health care improvement processes and admission procedures.Accomplished [Job Title] skilled in achieving operational efficiency and increasing revenue in the financial services, health care and manufacturing industries. Business process improvement, data analysis and IT asset management expertBusiness Analyst versed in data mapping and user acceptance testing, as well as solving complex problems in high-pressure environments. Excels at cultivating, managing and leveraging client relationships.Business Analyst versed in data mapping and user acceptance testing, as well as solving complex problems in high-pressure environments. Excels at cultivating, managing and leveraging client relationships.
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| Skills | Experience | Total Years | Last Used | |||
|---|---|---|---|---|---|---|
| Windows, Unix, Linux, Mac OSX, VMWareHTTP/Apache, DNS/BIND, SSH, SNMP, DNS, DHCP, FTP | 15 | |||||
| Windows, Unix, Linux, Mac OSX, VMWareHTTP/Apache, DNS/BIND, SSH, SNMP, DNS, DHCP, FTP | ||||||
| Carecloud software |
Researched issues on various computer systems and databases to resolve complaints and answer inquiries.Supported customers having data connectivity issues.Provided thorough support and problem resolution for customers.Used variety of teaching techniques to encourage student critical thinking and discussion in 9th grade World History course.Integrated technology into each training session such as the Smartboard.Conducted small group and individual activities based on differentiated learning needs.Identified "bottlenecks" and implemented new and improved processes and policies.Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.Defined the scope and goal of new projects, including [Project type].Instructed through lectures, discussions and demonstrations in [subject], [subject] and [subject].Conducted small group and individual activities based on differentiated learning needs.Conducted one-on-one tutoring for new users in [Subject], [Subject] and [Subject].Monitored project schedules for [Number] projects at a time.Earned the [Award Name] Award for [Action taken].Identified inefficiencies and made recommendations for process improvements.Boosted company efficiency through technology upgrades and process improvements such as [Example].Collaborated with product and engineering team members to define and develop new product concepts.Resolved customer issues by establishing workarounds and solutions and by debugging and creating defect fixes.Boosted [Positive outcome] by [Number]% by [Action taken].Served as the single point of contact for project scheduling and changes.Partnered with [Department Name] and [Department name] to address [Issue description].
Collaborated with product and engineering team members to define and develop new product concepts.Coordinated with QA testers for end-to-end unit testing and post-production testing.Instrumented and modified unit and integration tests to improve software quality and reliability.Trained [Number] equipment operators, data entry and user personnel.Analyzed requirements and used systematic approaches to implement and document the tasks.Implemented and tested enhancement feature requests to enhance product functionality.Resolved customer issues by establishing workarounds and solutions and by debugging and creating defect fixes.Provided onsite training.Successfully led key projects which resulted in [positive outcome].Troubleshooted and resolved web application issues escalated from customer support and other departments with a 100% success rate.Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.Designed complex interfaces to support third party systems.Collaborated with designers to create clean interfaces and simple, intuitive interactions and experiences.Continually established clear operational specifications and formulated software requirements.Coordinated installation of software systems and collaborated on the design and implementation of new features.Delivered software solutions consistent with the product roadmap and released plan milestones.Partnered with [Department Name] and [Department name] to address [Issue description].Responded to all client requests for technical support by phone, email and the inter-office chat service.Tested and troubleshot new versions of [Software Program] software.Developed a [number]-page training manual, in both hard and soft copies.Evaluated training materials prepared by instructors.Developed training program for specific, assigned job tasks, including [subject], [subject] and [subject].Developed and delivered all technical training materials.Trained a staff of [number] employees on [subject], [subject] and [subject].Taught weekly internal classes to more than [number] new employees.Implemented new systems and policies that directly resulted in improved customer service and regulatory compliance.Received an “Above and Beyond” award in [year] for excellent patient care and customer service.
Established knowledge-sharing processes for [Number] associates throughout the organization.Coached and mentored [Number] staff members by offering constructive feedback and taking interest in their long-term career growth.Negotiated rates to cut costs and benefit corporate partnerships.Contacted new and existing customers to discuss how specific products could meet their needs.Identified, coordinated and participated in client relationship-building activities and meetings.Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems.Leveraged lead generation tools to increase profitability and product presence in the marketplace.Leveraged existing network of contacts with new commercial prospects.Successfully managed the activities of [number] team members in multiple locations.Created training manuals targeted at resolving even the most difficult customer issues.Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.Improved service quality and increased sales by developing a strong knowledge of company's products and services.Provided detailed monthly departmental reports and updates to senior management.Effectively managed departmental expenses to stay within allocated budget.Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.Generated and distributed daily reports and order acknowledgments to appropriate personnel.Acquired insurance authorizations for procedures and tests ordered by the attending physician.Arranged and assisted with hospital admissions.Maintained an organized logging system for tracking test results.Completed registration quickly and cordially for all new patients.Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature.Ensured compliance with medical/legal requirements, JCAHO standards and Army regulations.Quickly responded to staff and client inquiries regarding CPT codes.Acted as a liaison between the business department, billers and third party payers in resolving billing and reimbursement accuracy.Analyzed and interpreted patient medical and surgical records to determine billable services.Confirmed patient information, collected copays and verified insurance.Completed appeals and filed and submitted claims.Communicated with medical transcriptionists regarding patient medical records.Consistently informed patients of their financial responsibilities prior to services being rendered.Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans.Efficiently performed insurance verification and pre-certification and pre-authorization functions.Assisted in the design and execution of programs that contributed to a [%] growth of the organization in the [year] fiscal year.Served as liaison between management, clinical staff and the community.Implemented standards and methods to measure the effectiveness of agency activities.Directed the installation of improved work methods and procedures to achieve agency objectives.Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.Sourced and implemented new performance appraisal process.Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.Monitored the nursing and operation of support departments to ensure that resident needs were met and facility was properly maintained.Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.Organized and led weekly personnel meetings with [number] team members.Closely monitored competitor activity, legislative and regulatory initiatives and agency concerns and contracts and developed strategies to respond.Planned, organized, supervised and provided assignments for nursing, technical, office and biomedical staff. Managed an average of [number] employees each shift.Provided administrative and clinical leadership to the nursing staff and helped improve annual retention rate from [number] percent to [number] percent.Conducted probationary and annual performance evaluations of all nursing staff.Supervised and evaluated the activities of medical, nursing, technical, clerical, service, maintenance and other personnel.Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options.
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