Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Software Implementation Project Manager Architect of Successful Software Implementations through quality Project Management & Strategic Planning *A strong leader in identifying, defining scope and managing software implementation projects *Detailed expertise in Human Capital Management software solution implementation *Holistic approach to improving business processes ensures delivering the business case value *Consistently ensures groundbreaking levels of client relations and quality service *Ability to provide multiple teams within the project with clarity of purpose Workday Engagement Manager Certified* Managing Integrated Project Schedules * Strong SQL Knowledge * Workday Payroll Certified * Deployment of Systems * ADP Enterprise HR v5 * Workday Core HCM Certified * Research and Analysis * Project Management * Workday Compensation Certified * Technical & Business Process Documentation * Concur Travel & Expense * Workday LDP Certified * Proactive Problem solving / Conflict Solution * General Ledger Interfaces
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Project Manager, 01/2016 to Present
IsgGreen Bay, WI,
  • Manage customer projects and team members for Workday LDP projects.
  • Manage risk through tight project governance and scope control.
  • Provide product expertise to both customer and consultant team.
  • Ensure successful deployments by ensuring cross-functional communication throughout the project.
Engagement Manager, 01/2014 to 01/2015
Iqvia Holdings IncMilan, TN,
  • Manage client engagement services and Workday solution implementations.
  • Provide product expertise to both consultants and customers to ensure the best possible design decisions are made during deployment.
  • Work with client project manager to identify and document any risks or issues that may impact the project timeline.
  • Responsible for overall project health using Workday deployment methodologies and deep product knowledge; work with Workday Delivery Assurance to ensure compliance on required project checkpoints.
Principal Business Consultant, 01/2012 to 01/2014
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  • Architect Workday payroll solutions for both US and Canada and act as lead consultant for payroll work stream.
  • Named as payroll product lead within Meteorix; mentor new consultants on Workday payroll functionality and ensure their independent success as new consultants.
  • Expanded beyond Workday payroll by receiving Workday Compensation certification and leading the compensation work stream on multiple projects.
  • Using deep knowledge of Workday payroll and HCM functionality, participate in onsite sales calls to qualify prospect and address their concerns about product functionality as it relates to their business; educate these prospects in preparation for a Workday deployment.
  • As needed, act as an escalation point for other consultants' projects when issues arise; mitigate the issues with deep understanding of requirements and Workday functionality and interpersonal skills.
  • Act as HCM lead and solution architect; partner closely with engagement manager and client to resolve escalated issues and ensure proper closure of issues.
Principal Consultant, 01/2011 to 01/2012
Manhattan AssociatesFairfax, VA,
  • Human Capital Transformation.
  • Lead Workday payroll projects; perform fit/gap analysis against legacy system to ensure business needs are met through product functionality.
  • Design product configuration using Deloitte and Workday best practices; ensure Workday is being used to it fullest and not duplicating current processes.
  • Configure agreed-upon solutions using Workday's powerful payroll calculation engine.
  • Manage risks to the project through effective partnership and communication with clients and Aggressor management.
  • Facilitate knowledge transfer on SaaS solution; provide documentation on unique configuration requirements to ensure client self-sufficiency.
  • Shape the firm by interviewing and helping to select candidates who will fit into the culture and will be effective once staffed on a project.
Senior Consultant, 01/2009 to 01/2010
Tetra Tech, Inc.Red Bluff, CA,
  • Delivered consulting services and project management on concurrent SaaS-based HCM solution implementations specializing in End-to-End Human Capital Management Solutions.
  • Consulted with clients to gather client's requirements and specifications offering a variety of alternative solutions to their needs.
  • Gathered business requirements, created Business and Technical Specifications for developments, made trade off decisions between quality, costs, resources, scope and time.
  • Managed project plans, and focused on timely open issue resolution with clients to optimize satisfaction and ensure on-time delivery of the software deployment.
  • Tracked all integrated milestones associated with software development, software configuration and customer acceptance testing.
Consultant, 01/2008 to 01/2009
Tehama County Department Of EducationWa, WA,
  • Recruited as Senior Implementation Manager for the industry global leader with the broadest offering in Business Outsourcing Solutions and promoted to Consultant for National Accounts Professional Services handling complex HR system implementation.
  • Documented software design, customizing and formulating a plan of action which addressed client issues and delivered software to client for testing and approval prior to deployment.
  • Successfully designed very clear custom specifications that were easy for developers to understand-even in offshore development activities.
  • Part of a team solving multi-disciplinary issues and formulating strategic plans consisting of client interfacing, understanding of software, detail analysis and focused design.
  • Focused expertise in the HR aspect of implementation system analyzing and improving HR workflow to enhance operations and customer service satisfaction.
  • Worked with a diverse client base consisting of business corporations, universities and the public sector; determining and documenting company needs, specifications and customization for system design communicating to all levels of personnel.
Senior Implementation Manager, 01/2007 to 01/2008
PayscaleGermantown, MD,
  • Total Absence Management.
  • Led a small team of resources managing the delivery of an on-time deployment of a first-time outsourced absence management solution by developing plans, budgets and integrated work schedules.
  • Defined implementation project scope, planned for each software implementation and managed implementation projects from inception to completion.
  • Worked closely with clients to define application configuration; recommended best practices and ensured milestones are completed per the project plan in addition to providing high-level reporting, resolving schedule impacting problems, and responding to requests for information pertaining to ongoing projects.
  • Due to prior experience in the technology industry directed to streamline both the implementation process and the software itself.
Senior Consultant, 01/2004 to 01/2007
Tetra Tech, Inc.King Of Prussia, PA,
  • Delivered consulting service, best-practice advice, and overall system design to large market clients for company specializing in Corporate Expense Management Technology.
  • Gathered information from customers, evaluated their needs and created an implementation solution according to client needs and scope of products/services.
  • Assisted customers with the development of a project plan including resources for each assigned project.
  • Managed the expectations of the client with regard to project objectives, deliverables, and timelines by understanding the key business drivers and their prioritization.
  • Ensured completion of deliverables, managing schedules, meeting milestones, delivering within budget, and ensuring creative and technical success.
  • Communicated project status with the customer by means of regular status reports and status meetings.
  • Configured at a macro level as well as specific features and functionality at a module level.
  • Conducted client webcasts and functional knowledge transfer sessions on configuration, testing, change management, and use of software.
  • Acted as a liaison with client team members and internal resources to ensure understanding and clear communications.
Senior Consultant, 01/2002 to 01/2004
Tetra Tech, Inc., ,
  • Responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals of Mid-Market SaaS solution with robust HR functionality.
  • Worked with clients to understand and interpret requirements developing test cases, creating functional implementation plans, managing project budget and resource allocation.
  • Managed expectations of clients and internal customers with regard to delivery, installation, and on-going support of software products.
  • Created new feature requirements and introduced to marketplace for future product releases.
  • Frequently partnered with sales force as a trusted technical advisor; helping to gain trust and set the correct expectations for a successful deployment.
  • Mentored junior-level staff on product and client-related issues.
, 01/2000 to 01/2004
Bickford Senior LivingAustin, TX,
Implementation Consultant, 01/2000 to 01/2002
, ,
  • Devised project plans and workflow documents based on client engagement requirements, ensuring on-time completion within budget for large Market Payroll systems implementation with integration points into HR, Time & Labor, and Financial Software.
  • Designed interface solutions and custom specs for new system implementation without disruption of existing business applications.
  • Provided logical approach to problem solving without risking data integrity issues.
  • Mitigated project risk and communicated ways to avoid the risk to all project team members.
Education and Training
PHR Certified by Human Resource Certification Institute: , Expected in
Lindenwood University - Saint Charles, Missouri
B.A: Public Management, Expected in
- ,
Public Management
streamline, approach, Architect, budgets, budget, change management, interpersonal skills, Consultant, consulting, client, clients, customer service, Delivery, direction, documentation, drivers, features, Financial, functional, Human Resource, HR, managing, Market, meetings, mentor, Payroll, personnel, problem solving, processes, Design product, project management, project plans, quality, receiving, reporting, sales, software design, software development, strategy, strategic plans, system design, unique, workflow
Activities and Honors

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  • Lindenwood University

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  • Project Manager
  • Engagement Manager
  • Principal Business Consultant
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  • Senior Consultant
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  • Senior Implementation Manager
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  • PHR Certified by Human Resource Certification Institute
  • B.A

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