Project Manager Business Analyst Programmer Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
  • Experienced Project Manager/Scrum Master with more than 20 years of proven success leading diverse technology projects in the Financial Services and Video Game Retail Industries
  • Certified SAFe Scrum Master
  • Knowledge of the major Credit and Debit Card Payment Networks (MasterCard, Visa, and American Express) and end-to-end card transaction processing
  • Knowledge of various financial management applications including Microsoft Dynamics GP, Coupa, Aptos Sales Audit, and Thomson Reuters OneSource Income Tax
  • In-depth understanding of software development lifecycle and different development methodologies like Waterfall and Agile
  • Highly experienced in facilitating the ceremonies of SAFe and Scrum, including PI Planning, daily stand ups, product backlog refinement, sprint planning, sprint review, demo, and retrospective
  • Proven record of migrating the entire team from traditional Waterfall to Agile by coaching and mentoring
  • Demonstrated capabilities in business and systems analysis, gathering and prioritizing business requirements, identifying and eliminating risks, and resolving issues to build and implement change meeting customer and financial objectives
  • An organized and self-motivated professional with a strong willingness to learn new concepts and technologies
  • Able to communicate effectively with all organizational levels, build relationships of trust, and ensure timely project completion within a team environment
  • Project Management
  • Agile planning
  • Coaching and Collaboration
  • Verbal and Written Communication
  • Detail-oriented
  • Problem Solving
  • Organization and Time management
  • Microsoft Office Suite
  • JIRA and Confluence
  • Cherwell ITSM
  • Clarity
Work History
Sr Project Manager/Scrum Master, 07/2016 to Current
T. Rowe PriceOwings Mills, MD,
  • Manage 2 Scrum teams following Scrum and Scaled Agile Framework (SAFe) methodologies and training them in Agile best practices.
  • As Srum Master for the Corporate Systems Finance and Accounting team, I conduct daily stand ups, sprint planning, and retrospectives to support and enhance multiple financial systems (Great Plains, ReQlogic, Concur, Lucernex, Coupa, and Aptos Sales Audit).
  • As Scrum Master for the Merchandising Systems team, I conduct traditional scrum activities to support enhancements and maintenance of GameStop's home grown merchandise and inventory management systems.
  • Work closely with Product Owners and Business Stakeholders to maintain and prioritize product backlogs.
  • Protect development teams from outside distractions and impediments to meet sprint goals and deliverables.
  • Coordinate with multiple application teams to identify and coordinate dependencies, SIT, UAT, Release Management, and Production Support.
  • Responsible for communication, including status reporting, risk management, escalations, and problem solving.
  • Extensive use of JIRA to track project progress and monitor deliverables, milestones, and issues for accurate reporting.
  • As as traditional Waterfall Project Manager, orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with IT leaders and Business stakeholders.
  • Managed On-prem and On-prem to AWS upgrades of multiple ERP and Procurement solutions, some of which hadn’t been upgraded or supported in more than 5 years.
  • Managed IT Security & Compliance and Infrastructure projects, including, but not limited to enhancements to virus protection, user authentication, intrusion prevention and detection, database upgrades, and securing Personal Identifying Information across multiple database types.
  • Utilize Clarity for resource allocation, forecasting, budget management, time and task tracking for both employees and contractors. Utilize Cherwell Service Management for incident, change, and release management.
Technical Project Solutions Manager, 09/2006 to 11/2015
Bank Of America CorporationGainesville, FL,
  • Lead cross-functional teams of more than 15 developers and Business partners to implement the Payment Networks' compliance updates to the bank’s Credit and Debit card authorization and settlement applications on a bi-annual basis.
  • Periodically assessed the Payment Networks' (MasterCard, Visa, Amex, Pulse, STAR, SHAZAM, NYCE, RSA, and First Data Voice Services) SaaS applications used by the bank and ensured compliance with the bank's and financial industry standards. Identified potential risks and implemented mitigation actions to protect bank data.
  • Managed multiple projects, ranging in scope and complexity from $20K to $2.5M, to improve the bank’s credit and debit card processing systems. Projects included: Enhancements to Automated Fuel Dispenser transaction processing, Multiple-Clearing transaction posting for online purchases, Reducing Automated Billing Updater declines, and Coordinating upgrades for end-of-life Payment Network hardware and circuits in the bank’s data centers.
  • Responsible for all aspects of established project management methodology and software development life cycle including project initiation, analyzing Payment Network mandates and creating business requirements, coordination of resources, project and budget planning, and managing internal and external communications.
Project Manager/Business Analyst/Programmer, 08/1996 to 08/2006
BoeingKent, WA,
  • Initially joined External Conversions team as a programmer, and within one year was promoted to Business Analyst and then Project Manager two years later.
  • Responsible for conversion of more than 20 credit card portfolios from financial institutions onto MBNA’s systems and platforms, resulting in addition of more than 1 million new credit cards and a billion in outstanding balances.
  • Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
  • Maintained tactical control of project budgets and timelines to keep team of 5 on task and achieve scheduled targets.
  • Performed typical resource management duties, including directing day to day activities, managing overtime and budget, ensuring positive team dynamics, and conducting performance reviews.
Computer Programmer Consultant, 01/1993 to 01/1996
CapgeminiCity, STATE,
Associate Programmer Analyst, 01/1990 to 01/1993
International Business MachinesCity, STATE,
B.S: Mathematics, Expected in 05/1990
Southern University And A&M College - Baton Rouge, LA

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School Attended
  • Southern University And A&M College
Job Titles Held:
  • Sr Project Manager/Scrum Master
  • Technical Project Solutions Manager
  • Project Manager/Business Analyst/Programmer
  • Computer Programmer Consultant
  • Associate Programmer Analyst
  • B.S