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JEWISH FAMILY & CHILDREN'S SERVICE - PHOENIX, AZ Treatment Coordinator Apr 2012Jan 2014 Staff Coordination and Performance Monitoring: Proactively supported and communicated with nurse prescribers and other treating mental health providers.
Directly coordinated with prescribers and therapist to relay consistent information concerning medical needs and to review significant information of clients.
Program Development and Implementation: Provided necessary assistance for social services outside the agency, which involved housing assistance, vocational rehabilitation, mental health specialty care, and substance abuse rehabilitation.
Offered participation in facilitating courses or trainings with focus in mental health issues.
Healthcare Management: Conducted interviews and consistently updated treatment plans with the use of evidence-based techniques including motivational interview or other relevant skills.
Assumed full responsibility in facilitating both clinic and outside referrals to psychosocial treatments in accordance with specifications of the clinic.
Records/ Documents Management: Oversaw the documentation of patient's progress and treatment recommendations including changes in medication or psychosocial treatments and appropriate referrals for additional services to be shared to consulting prescribers and therapists.
Client/ Patient Services: Took charge of overseeing clients through personal visits or telephone conversation regarding changes in clinical symptoms and treatment of side effects.
Project Manager Assistant/Accountant Technician MARICOPA INTEGRATE HEALTH SYSTEM － PHOENIX, AZ
engagement and follow-up with regard to mental health care.
Administered phone calls with new patients in coordinating mental treatment plans, medications, psychic evaluation, and therapy appointments.
Contacted patients after significant or crisis appointments to assure their stable condition.
SOUTHWEST CENTER FOR HIV/AIDS - PHOENIX, AZ Front Office Management/Operations Oct 2008Nov 2011 Program Development and Implementation: Secured easy access to quality HIV primary care services for HIV/AIDS positive patients of Southwest Center for HIV/AIDS agency.
Contributed to the execution of medical case management activities, which included treatments in accordance with education groups and case conference.
Staff Coordination and Performance Efficiency: Displayed efficiency in tracking clinic schedules in support of the multidisciplinary Ryan White Early Intervention Service team.
Client/ Patient Services: Held accountability in providing support to clients after receiving reactive HIV test result with the initial intake interview.
Organized schedules of follow-ups, counseling, and nutritional appointments for newly diagnosed HIV-positive clients.
Performed prompt HIV counseling and testing services throughout the center and community outreach events.
Function as translator of English to Spanish and vice versa to support physicians and administrative staff in communicating with patients.
Served as representative at community events and partook in the performance improvement activities to greatly improve the quality, consistency, and efficiency of services provided.
Records/ Documents Management: Utilized the CAREWare/ Ryan White database in updating demographics and personal information of clients.
Acquired in-depth understanding of support services needed in ensuring the successful engagement of clients into care database/system.
Guest Relations Aug 2008Jan 2009 Client/ Patient Services: Led the promotion of excellent environment by implementing positive interaction with patients, families, physicians, and hospital staff.
Exhibited attentiveness in assisting all visitor/patient concerns in a proactive and timely manner.
Assisted patients and families and accompanied them throughout the hospital.
Provided support to walk-in patients, families, visitors, and staff by answering questions or directing them to the appropriate department.
Healthcare Management: Attained knowledge of out-processing and discharging procedures within the hospital and different departments.
Teller COMPASS BANK － SIERRA VISTA, AZ
Teller REPUBLIC NATIONAL BANK － QUEENS, NY
Bachelor Degree : Global Health, 1 2011ARIZONA STATE UNIVERSITY － TEMPE, AZGlobal Health
Bachelor Degree : Transborder Community Development and Health, 1 2011ARIZONA STATE UNIVERSITY － TEMPE, AZTransborder Community Development and Health
Associate Degree : Health Service Management, 1 2008GATEWAY COMMUNITY COLLEGE － PHOENIX, AZHealth Service Management
Associate Degree : Accounting/Computing, 1 1998LAGUARDIA COMMUNITY COLLEGE － QUEENS, NYAccounting/Computing
administrative, agency, com, strong interpersonal skills, counseling, Client, clients, database, directing, English, Front Office, http, mental health, access, MS office, Oct, Page, problem resolution, Program Development, promotion, quality, receiving, Spanish, taxes, phone, translator, verbal communication skills, Excellent written
Bachelor Degree : Global Health , 1 2011 Bachelor Degree : Transborder Community Development and Health , 1 2011 Associate Degree : Health Service Management , 1 2008 Associate Degree : Accounting/Computing , 1 1998
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