Highly motivated, creative, versatile degreed professional, a military veteran, detail and results-driven with more than 13 years' experience in information technology implementations, training, and healthcare revenue cycle. Innovative self-starter, problem solver, and skilled communicator focused on effective relationship management and performance improvement. Combinesexcellent organizational skills with hands-on technical knowledge, superior memory for details and a strong, high-energy work ethic with an easy-going personality and a natural tenacity for troubleshooting and educating. Proactive leader with a reputation for dedicated teamwork, gaining and maintaining customer relationships, a competent "people person" with a commitment to customer service and success. Core Qualifications Analytics | Training Delivery | Adaptability | Excellent Problem Solving Skills | Revenue Cycle Collaboration | Customer Needs Assessment | Technology Solutions | ASC X12 EDI Leadership | Adult Learning Methodology | Communication | Implementations | Client Rapport
Project Manager January 2015 to May 2015
Lead project manager in implementing of web-based information applications for medical groups, utilizing an integrated suite of services, delivering value across the entire patient experience, ensuring optimal clinical and financial performance.
Spearheaded success with multiple complex health system integration programs.
RazorInsights Kennesaw, GA [acquired by athenahealth 2015].
Financial Implementation Specialist May 2014 to January 2015
Facilitated the installation of Cloud-based Healthcare Information Technology, financial solutions and electronic health record (EHR) for rural, critical access and community hospitals.
Implemented the 'ONE' HIS system financial module, a complete financial EHR management information for hospitals from an integrated, single database.
Guided new clients on building new processes, policies, and developed training criteria.
Instrumental in conducing 7 simultaneous client implementations.
January 2014 to January 2015athenahealth - Watertown, MA
Implementation Consultant February 2012 to May 2014
Managed the implementation of the patient management financial billing module for Paragon HIS solution.
Provided comprehensive hands-on training, onsite implementation of system core with customized logic, assisted billing office personnel to successfully navigate through both the functionality of the financial solution and subsequent builds.
Reduced client A/R and maximized cash flow by utilizing automated methods to eliminate manual redundant tasks, which in turn decreased insurance denials, decreased time to pay, and increased biller efficiency.
Technical Trainer I/II February 2007 to February 2012RelayHealth - Tulsa, OK
Remote position ~ 90% Travel Oversaw technical training for hospital education programs on web-based hospital claims application.
Formulated training and educational programs for a suite of company products and services namely, ePremis/RelayAssurance Plus.
Provided on-site and web-based training for clients.
Shaped internal training.
agendas, on-the-job training, and employee orientation.
Lead trainer for Department of Defense site(s) implementation as well as post go-live training.
Lead trainer for Cleveland Clinic site(s) implementation.
Lead trainer for Business Analytics.
Honored with the McKesson "ICARE" award for recognition of outstanding customer service.
Received numerous "On The Spot" bonuses for dedication and work "above and beyond".
Preserved 28 million dollars of revenue that was considered at risk by management.
Per-Se Technologies Tulsa, OK [acquired by McKesson Corporation 2007].
January 2007 to January 2014McKesson Corporation EIS Services - Charlotte, NC
Technical Support Analyst July 2006 to February 2007
Technical liaison, provided troubleshooting in support of company's software and services namely, ePremis a web-based hospital claim application.
Addressed problems related to applications, operating systems, hardware and networks.
Spearheaded second or third level support when lower levels of support have not been able to address issues.
Educated end-users through client specific issues.
Achieved a high level of customer satisfaction ratings within a months time of start.
Demonstrated an 'above average' product knowledge level - spearheaded new employee training.
Recognized numerous times for going above and beyond for customers.
January 2003 to January 2006Filtrex Industries/Filtrex Service Group - Tulsa, OK
IT Support/Account Manager May 2001 to July 2006
Selected to provide hardware and software technical support based on demonstrated work performance and dedication.
Intricately involved in the company's start up and growth.
Drove the efficient running of day-to-day database and network operations and provide "help desk" support to staff.
Responsibilities grew to include account management and financial matters including A/R and A/P.
Convinced management of the importance of technology and championed the implementation of a fully networked and automated office.
Maintained inventory management.
Personally handled nationwide product accounts totaling $3 million dollars.
Developed forms and protocols to streamline repetitive tasks.
August 1988 to August 1993United States Air Force
Bachelor of Science : AVIATION MANAGEMENT, 2005Spartan College of Aeronautics - Tulsa, OKAVIATION MANAGEMENT