Project Manager Resume Example
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PROJECT MANAGER
Professional Summary
To develop an interesting and challenging career utilizing my bilingual and problem solving skills to meet the needs of my employer and client. Professional, detail-oriented Network Administrator motivated to drive projects from start to finish as part of a dynamic team.
Skills
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Languages
Bilingual- speak, read, and write fluently in Spanish
Work History
Project ManagerJun 2012 - Current
WspPortland , OR
WspPortland , OR
- Oracle Corporation is a multinational computer technology corporation
- Manage project development from initiation to closure
- Complete work breakdown structure to estimate effort required each week
- Communicate workflow expectations to team members and key stakeholders Act as liaison between team and key stakeholders
- Track and report milestones and provide status report to sponsor
Service Desk Coordinator
- Receive, review, acknowledge, categorize all service desk tickets sent by Social Stakeholders.
- assign tickets to appropriate DevOp member.
- monitor the life cycle of assigned tickets.
Release CoordinatorJan 2010 - Jan 2012
Paul Mitchell SchoolsFrederick , MD
Paul Mitchell SchoolsFrederick , MD
- assign, align and coordinate (schedule) DevOps with Social Stakeholders for each component.
- manage deployment life cycle from start to finish.
- Assign, align and coordinate DevOps with Social Stakeholders for each component manage deployment life cycle from start to finish Vitrue is a global leading Social Relationship Manager.
Account CoordinatorMay 2010 - Nov 2010
- Coordinated the delivery of multiple projects, facilitate the technical and content objectives, creating and reporting program status utilizing a dashboard, allocating resources across multiple projects.
- Worked closely with director of implementation in overall support of client engagements.
- Prepared and presented forecasts, reporting, and analysis.
- Assisted in preparing, analyzing, and coordinating the project process across multiple groups.
- Performed analysis on special projects as requested.
Implementation ManagerNov 2010 - May 2011
- Primary responsibilities:.
- Coordinated problem solving for design and integration.
- Worked with the Marketing Team and other non-product development groups to engage consumers using social media.
- Build and sustain long-term customer partnerships by developing rapport with the customer, responding to customer needs, establishing a long-term business perspective, and fulfilling customer expectations with realistic commitments.
- Responsible for coordinating the activities of the development team to ensure that all requirements are met for the project.
- Managed projects from inception to completion, develop work plans and project schedules, ensure timely delivery within budget, and have a bias for action and drive for completion.
- Knowledge of end-to-end product development including requirements gathering, scoping, risk analysis, budget tracking, graphic design, database modeling, application design, and user interface build-out.
- Produced revenue growth for Vitrue, Inc.
- by appreciating the business of customers and prospects within the scope of responsibility.
Service Level ManagerMay 2011 - Current
- Primary responsibilities:.
- Created and maintained a catalogue of all existing global services offered.
- Produces regular reports of service achievements to users and Senior Management.
- Initiates any actions necessary to improve or maintain levels of service.
- Work closely with Client Delivery team in managing, scheduling and deploying custom application onto Facebook platform.
- Assist platform team in developing a process for a fail safe application to monitor the products in a live environment.
Deluxe CorporationNew Hampshire , OH
- UNIVAR is the leading global distributor of industrial chemicals.
Inside Sales RepresentativeJan 2009 - Jan 2010
- Manage accounts to include performing to sales forecasts, preparing detailed sales plans for individual accounts, forecasting customer demand, and implementing Univar USA's marketing plans and strategies.
- Conduct effective sales calls by utilizing techniques during the presentation and adapting styles to meet needs and expectations of the customer.
- Effectively gain commitment from customers in order to accomplish the incremental steps in the sales process.
- Build and sustain long-term customer partnerships by developing rapport with the customer, responding to customer needs, establishing a long-term business perspective, and fulfilling customer expectations with realistic commitments.
- Additionally, serve as a resource to customers by sharing useful information such as regulations, safety, product knowledge and market pricing.
- Produce revenue growth for Univar USA Inc.
- by appreciating the business of customers and prospects within the scope of responsibility.
Customer Service RepresentativeJan 2005 - Jan 2009
- Primary responsibilities:.
- Processed client orders from inception to distribution including logistics.
- Provided daily management of domestic and international accounts.
- Supported outside sales representatives by providing price quotes, product availability, and technical product information.
- Provided clients with product end use information, including Certificate of Analysis and Material Safety Data Sheets.
- Offered daily support of auxiliary departments, including purchasing agents, accounts receivable, and plant operations.
Bilingual Pharmacy Support SpecialistJan 2002 - Jan 2005
Adswerve, Inc.Denver , CO
Adswerve, Inc.Denver , CO
- ACS provides diversified business process and information technology outsourcing solutions to commercial and government clients worldwide.
- Main industry focus is healthcare, financial services, government, and communications.
- Acted as a liaison between pharmacies, medical providers, health insurance clients and patients in resolving issues that involved authorizing medications and or durable medical equipment.
- Implemented "Prior Authorizations" for rejected pharmaceutical claims.
- Complied with HIPAA policies, procedures, and requirements.
- Guided pharmacy staff in client pharmaceutical claims.
Education
Associate of Arts: 1992
Palo Alto CollegeCity
Palo Alto CollegeCity
Religious Studies: 1993
Southwestern Assembly of God UniversityCity, State
Southwestern Assembly of God UniversityCity, State
Project Management (B132)
*Introduction to XHTML (H401)
*Introduction to Cascading Style Sheets (H151)
*Scrum Master Certification
Need better wording here.: Who is this?
These bullets need to be formatted like the ones for Vitrue etc
Accomplishments
- Product Development
Worked on scalability and optimization of production environment. - Project Management
Coordinated with third-party development team on engineering and professional service activities and tasks. - Process Improvement
Collaborated with [teams/departments] to ensure smooth work flow and efficient organization operations.
Product Development Information Technology Award of Excellence - 2017
Certifications
SCRUM certified
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Resume Overview
School Attended
- Palo Alto College
- Southwestern Assembly of God University
Job Titles Held:
- Project Manager
- Service Desk Coordinator
- Release Coordinator
- Account Coordinator
- Implementation Manager
- Service Level Manager
- Inside Sales Representative
- Customer Service Representative
- Bilingual Pharmacy Support Specialist
Degrees
- Associate of Arts : 1992
Religious Studies : 1993
Project Management (B132) *Introduction to XHTML (H401) *Introduction to Cascading Style Sheets (H151) *Scrum Master Certification Need better wording here. :
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