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Project Manager Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Customer focused, technically sophisticated Project Manager with over 20 years of professional experience within the Wireless Telecommunication industry. Technical sales and marketing executive. Key strengths include technical interpretation, problem solving, organization, leadership and persuasion. Cross-functional background encompassing engineering, sales, product development and marketing. Proven experience in both field and staff roles. Quick assimilation of new technologies. Skilled in defining clear, concise marketing messages for technical products and services. Comfortable with unstructured work that entails design, invention, or change. Steady under pressure, can handle fast-paced, constantly-changing environments. Strong working knowledge of Solution as a Service (SaaS) Product Offering as well as including both Microsoft 365 and Google Apps for Work.
Highlights
  • Process improvement
  • High customer service standards
  • Service solutions expert
  • Risk management
  • Conflict resolution proficiency
  • Strong problem solving ability
  • Devoted to data integrity
  • Troubleshooting skills
  • Telecommunications knowledge
  • Cost reduction and containment
  • Budgeting and forecasting
  • Vendor sourcing
  • Contract management
  • Project development and lifecycle
Accomplishments
  • Reduced annual operating costs by $2 Million by implementing Six Sigma principles.
  • Saved Sprint $10 Million in fees and fines by implementing a fully cohesive support model, tool development and annual care training curriculum to reduce customer Digital Content Refund support.
  • Recipient of the Circle of Excellence Award in 2002. 
Experience
2006 to 2016 Project Manager Cornerstone Building Brands | Quincy, OH,
  • Launched Sprint's Cloud Services - Software as a Service (SaaS) which implemented a new delivery platform with back office system integration in less than 9 months ($1.2 billion revenue benefit) Part of the team to launch Sprint's first cloud-based, wireless/wireline converged product, Mobile Integration - a $60 million, cross-organizational effort Complete Lifecycle Management for all of Sprints Digital Content with monthly revenue of $12 million.
  • Developed and implemented a project plan to reduce support operational costs and create stronger sales to support synergy environment for Sprint's Cloud Based Support.
  • 2 million projected annual savings) Accountable for the implementation of a number of projects that focused on the following key initiatives within Sprint's Care and Business Support Organizations: Customer Satisfaction Index First call Issue Resolution, Customer Self-Service Technical Support.
  • Worked among cross functional groups outside of the Support organizations to establish an understanding of key stockholders that would be imperative to the success of the above projects Gathered relevant data from multiple resources to evaluate proper actions which will drive the correct results for the implemented projects Reviewed budget criteria and worked within those criteria when evaluating specific project implementations.
  • Developed support model communication standards with the Technical Writing team that have for implementation throughout multiple lines of business Developed communication outlets which addressed gaps in Sprint's Support knowledge base as well as helped emphasize First Call Resolution among all of Sprint's Support groups.
2003 to 2005 Supervisor Kohler | Union City, TN,
  • Supervision of 17 to 25 Nextel's Tier II Data support technicians.
  • Identify and report to data support groups major system outages involving all Packet data and third party Java Applications.
  • Achieved 24hr Service Level Agreements over consecutive years by properly balancing workload for all members of the NDSS organization.
  • Assisted Vendor Relations Managers by providing accurate technical support documentation that would be utilized by Tier I Data Support.
  • Primary point of contact for Legacy Nextel National Headquarters Escalation group involving all data related issues.
1998 to 2003 Supervisor Sales Support Emd Millipore | Santa Clara, CA,
  • Served as liaison between customers, store personnel and various store departments.
  • Served as liaison between customers, store personnel and various store departments.
  • Confirmed that appropriate changes were made to resolve customers' problems.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Trained new employees on company customer service policies and service level standards.
1995 to 1998 Retail and Direct Sales Manager Price Cellular Communications | City, STATE,
Education
Expected in Certificate in Network and System Administration, IT operations, Network Infrastructure | DeVry University, Denver, Colorado GPA:
Expected in B.S | Marketing and Management Siena College, Loudonville, New York GPA:
Marketing and Management
Skills
  • Sales Software: Salesforce.com
  • SaaS Software: Microsoft 365 Admin Consul, 
  • SaaS Software: Google Apps for Work Admin Consul, Retail Consul
  • Desktop Publishing Software: Photoshop, HTML

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Resume Overview

School Attended
  • DeVry University
  • Siena College
Job Titles Held:
  • Project Manager
  • Supervisor
  • Supervisor Sales Support
  • Retail and Direct Sales Manager
Degrees
  • Certificate in Network and System Administration, IT operations, Network Infrastructure
  • B.S