Project Management Specialist March 2010 to CurrentSiemens Healthcare － Cary, NC
Concurrently manage multiple projects including define, coordinate and maintain project schedules, resources and delivery commitments for various clinical and financial applications Oversee the successful delivery of complex projects through all of the defined phases of the project lifecycle Monitor the quality and completion of deliverables and reports the status of defined projects.
Consult with clients to understand their unique needs.
Set and manage client expectations in order to establish reasonable goals and deliver top quality services Monitor and report on implementation progress towards successful project completion Business Process Engineering - Customer Advocate.
January 2006 to January 2010
Resourceful resource for internal and external customers Bring 98% successful resolution to high impact, cross functional improvement opportunities.
Ensure that responses to Customers concerns are addressed promptly Drive continuous improvement efforts Responsible for driving and increasing customer satisfaction throughout the company Work with Marketing Intelligence to resolve customer issues from Vulnerable, Red Alert, Loyalty and Post install surveys Create and analyze weekly and monthly metrics to ensure customer satisfaction Past experience with developing and leading inside customer forums and surveys Past experience with building customer web interface, e.g.
Responsible for Sales/ Marketing support/lead generation of 200+ million in service bookings.
Installation Planning Coordinator AXD/SP January 2004 to January 2006
Scheduled Installation and Field Service Engineers for various equipment system installs and upgrades Collaborated with Project and Installation management regarding status of site readiness Monitor and maintained Installation project schedules to meet assigned completion dates Coordinate activities across Field Service, Manufacturing and Service Vendors Order any Parts that were need for Engineers Effectively communicate relevant status updates and action plans.
Mitigates team conflicts and communication problems.
Create Installation project turnover report and communicate to Project Manager.
CSML- Material Master Inventory Administrator January 2002 to January 2004
Ensure that appropriate documentation of explanatory details is entered into SAP Material Master, Info Record, Vendor List, Pricing files.
Create or change materials in P40.
Research P51 and P41 SAP platforms for and data discrepancies.
Request, monitor, and evaluate results of EDP material data creation/updates/pricing.
Review, analyze and validate customer pricing with Service Marketing; monitor the purchase price variant account to ensure accuracy of parts pricing.
Assist internal and external departments and other Siemens organizations to resolve material master issues through research and validation.
Assist with improvement process to benefit the company and customer.
ISM Customer Service Rep/ Dispatcher January 2001 to January 2002Customer Solutions Group
Identified service problems and verified contracts/warranties with explanation when applicable.
Effective open calls for contract and warranty customers.
Dispatch and coordinate field service engineers and third party vendors to schedule service, preventive maintenance.
MBA : Project Management, 2013Columbia Southern University
Bachelors of Science : Accounting, 2009NC Wesleyan College － Rocky Mount, NC
Bachelors of Science : Business Administration, 2009NC Wesleyan College － Rocky Mount, NC