With more than 15 years of project management experience, I have extensive knowledge of project management practices. I have experience with digital marketing and process development projects. My proactive hands-on style lends itself to my extensive team leadership and personnel development skills. While I am adept at training and managing employees, I also possess superior communication, negotiating, and interpersonal skills. My industry experience includes Automotive, Healthcare, Financial, Retail, and Travel & Hospitality.
Budgeting and Forecasting
Superb Time Management Skills
Project Management Professional (PMP) Certification, Project Management Institute (PMI), 2005 PROFESSIONAL MEMBERSHIPS Project Management Institute (PMI), 2005 - present Project Management Institute (PMI) - Great Lakes Chapter (GLC), 2005 - present KEYWORDS Business Analyst, Consultant, Process Deployment, Process Development, Process Engineer, Process Improvement, Project Management Professional (PMP), Project Manager, Senior Project Manager, Project Management Director, Training Coordinator, Digital Marketing, Display, Search Engine Optimization, Search Media
Project Management Director, 01/2006 to Current iCrossing, Inc. – Detroit, MI
Director, 01/2012 to Current
Provide oversight for a portfolio of multi-million dollar digital marketing domestic and global projects.
Manage a global retail digital marketing project that includes 75 country websites in 35 languages with support from 3 global offices and 3 translation vendors.
Create and manage contracts, vendor agreements, and financials for global projects.
Manage a team of 6 project managers.
Senior Project Manager/Senior Process Engineer, 01/2006 to 01/2012
Managed a multi-million dollar digital marketing project for a global client with more than 200 client stakeholders, 25 resources across 3 continents, multi-language, and a hybrid commission structure.
Created and implemented streamlined project team work processes which led to a contribution margin increase of 20% on several global projects.
Created and managed contracts, vendor agreements, financials, and risk plans.
Responsible for creating, deploying, and maintaining the Software Development Process (SDP) company-wide.
01/2004 to 01/2006 Accretive Solutions Dickson Allan Consulting – Detroit, MI
Project Manager/Process Engineer, 01/2005 to 01/2006
Led a project team of 5 people in the development, deployment, and training of client's organizational processes.
Responsible for status reporting, client communication, and managing project timelines.
Mentored project managers on the use of the organizational processes.
Performed roles of Appraisal Coordinator and Team Member for Software Engineering Institute (SEI) Capability Maturity Model Integrated (CMMI) Level 3 appraisals.
Project Manager/Process Engineer, 01/2004 to 01/2005
General Motors (GM) Global Sales, Service and Marketing (GSSM) Account Led a project team of 12 people in the development, deployment, and training of local processes in support of client organizational processes.
Mentored client project managers on project management methodologies.
Participated as a member of the client organizational processes Change Control Board.
Performed roles of Appraisal Coordinator and Team Member for Software Engineering Institute (SEI) Capability Maturity Model Integrated (CMMI) Level 2 and 3 appraisals.
Functioned as the primary interface between the SEI CMMI Level 3 Deployment Project Team and the client organizational processes user community.
01/1995 to 01/2004 Electronic Data Systems EDS General Motors GM – Detroit, MI
Project Manager/Process Engineer, 01/2003 to 01/2004 GM Michigan Solution Center
Led planning activities to deploy the EDS Standard Software Process, Organizational Training Plan, Organizational Measurements, and Tools in support of Software Engineering Institute (SEI) Capability Maturity Model Integrated (CMMI) Levels 2-4.
Developed courseware in support of the EDS Standard Software Process.
Identified, incorporated, and deployed improvements to the EDS Standard Software Process in support of organizational objectives.
Functioned as primary interface between the SEI CMMI Level 3 Deployment Project Team and the Project Management Office.
Project Manager/Process Engineer, 01/1999 to 01/2003 GM Business Services
Led Software Engineering Institute (SEI) Capability Maturity Model (CMM) Level 3 Deployment Project Team.
Developed local processes/procedures to support the EDS Standard Software Process.
Performed role of Appraisal Coordinator for SEI CMM Level 3 appraisals.
Performed role of Training Coordinator for the organization.
Performed role of Organizational Deployment Leader for EDS Time Tracking System.
Performed role of Project Leader for the deployment of Enterprise Change Management.
Business Relations Supervisor, 01/1997 to 01/1999 GM Business Services
Performed people care responsibility for 20 employees.
Coordinated the move of infrastructure support to Global Request Management.
Reorganized the Application Support Center to reduce costs and gain efficiencies.
Business Analyst /Team Leader, 01/1995 to 01/1997
Prepared monthly development reports to monitor the team's progress.
Handled customer correspondence for the General Manager of Cadillac.
Assisted team members with inquiries, concerns, and supervisor calls.
Identified, evaluated, and recommended solutions for customer requests.
Investigated and mediated concerns between dealers, regional offices, and owners.
Provided on-the-job training for trainees, visitors, and prospective employees.
BBA: 1994 University of Michigan - Dearborn, MI
Project Management Professional (PMP) Certification, Project Management Institute (PMI), 2005