Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Technical help desk experience Information security PBX Telecom Network penetration testing Local remoter systems support Project management Patch management GUI and tools Proficiency in TCP/IP protocols Strong collaborative skills Testing Document management Technical Skills Skills Experience Total Years Last Used Desktop support, Cisco CCIND 1 & Networking 1 2 training. Developing technical process for creating new 5 Sept 2015 Firmware. process Testing and turn up for T1 and DS3 Testing and 5 2008 Pipes Troubleshooting
Core Qualifications
administrative, administrative functions, hardware, credit, Resolve customer complaints, client, clients, customer service, directing, financial, forms, marketing, market, office, network, personnel, policies, product design, proposals, quality, Read, Maintain records, recording, taxes, technical assistance, technical manuals, telephone, typewriters
Experience
04/2009 to 09/2015 Bickford Senior Living | , ,
  • Technical Trade up & Pass-Code Specialist Technical Training and firmware compliance, Data Logging for Latitude and longitude for Navigation equipment for, Survey, Agriculture, construction, and Marine division, creating satellite access points for equipment and calibrating lasers.
  • The process manger and developer for Trade in programs and firms ware upgrades,.
10/2007 to 07/2008 Project Coordinator Qualtek | , ,
  • Coordinate and direct projects, making detailed plans to accomplish goals and directing the integration of technical activities.
  • Consult or negotiate with clients to prepare project specifications.
  • Present and explain proposals, reports, and findings to clients.
  • Direct, review, and approve product design and changes.
  • Perform administrative functions such as reviewing and writing reports, approving expenditures, enforcing rules, Analyze technology, and market demand, to plan and assess for feasibility of projects.
  • Confer with management, production, and marketing staff to discuss project specifications and Comcast Communication Confer with customers by chat in order to provide information about products and services,.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
07/1998 to 05/2000 Partner Specialist Avnet, Inc. | , ,
  • Oversee the daily performance of client's network.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Nextel Communications Credit Activations Compliance Compile and analyze credit information gathered by investigation.
  • Obtain information about potential creditors from banks, credit bureaus, and other credit services, and provide reciprocal information if requested.
  • Interview credit applicants by telephone or in person in order to obtain personal and financial data needed to complete credit report.
  • Prepare reports of findings and recommendations, Contact former employers and other acquaintances to verify applicants' references, employment, health history, and social behavior.
  • Examine city directories and public records in order to verify residence property ownership, bankruptcies, liens, arrest record, or unpaid taxes of applicants.
Education
Expected in Book keeping Greenwood Village, Co MCSE, Quick Books and book keeping Leader Quest 2014 Certificate: Networking Englewood, CO Technical Support for Cisco products and developing networks and developing network security. Emily Griffith 2015 Certificate : Desk Top Repair Denver, CO Desk top and laptop repair, Expanding network and connections for wireless issues and security. | Conecuh County High School Cullman Community College Now George Wallace Jr College Rets Computer College, Birmingham, AL GPA: Account and Business School of the Rockies 2009
Account and Business School of the Rockies 2009
Skills
administrative, administrative functions, Book keeping, Cisco, hardware, Credit, Resolve customer complaints, client, clients, customer service, directing, financial, forms, Logging, marketing, market, access, MCSE, office, Navigation, network security, network, Networking, networks, developer, personnel, policies, product design, proposals, quality, Quest, Quick Books, Read, Maintain records, recording, taxes, technical assistance, technical assistance, Technical Support, Technical Training, technical manuals, telephone, typewriters, upgrades

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School Attended

  • Conecuh County High School Cullman Community College Now George Wallace Jr College Rets Computer College

Job Titles Held:

  • Project Coordinator
  • Partner Specialist

Degrees

  • Book keeping Greenwood Village, Co MCSE, Quick Books and book keeping Leader Quest 2014 Certificate: Networking Englewood, CO Technical Support for Cisco products and developing networks and developing network security. Emily Griffith 2015 Certificate : Desk Top Repair Denver, CO Desk top and laptop repair, Expanding network and connections for wireless issues and security.

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