Highly skilled, results driven, executive-level Senior Program Manager/Account Manager with more than 14 years of experience in IT industry with extensive experience and great success in all areas of Program, Project Management and New Business Development across multiple domains including Life Sciences, Finance and Healthcare. P&L responsibilities of the account. Selling and delivering the solutions and services in the Life Sciences sector. Responsible for business growth and strategy. Provided leadership to drive the technical effort across the IT and Business groups including management of multiple delivery teams and vendors. Understand the business requirements and leverage the Technology to meet delivery goals. Experience managing different types of programs and projects which includes Sales Force Realignment, Government Pricing, Windows 8 Implementation, Custom SharePoint Development etc Accountable for the implementation and delivery of technology projects with measurable KPIs including quality, timelines and budget. Responsible for leading multiple projects with significantly complex integration projects Vast experience in Application Development and Maintenance of large portfolios including managing SOX applications. Experience managing Web based applications and Client Server applications Strong focus on Innovation and leverages Tools and Automation to improve the business processes and contributes to successful program delivery Extensive experience in Global Delivery Model managing enterprise IT project life cycle through all phases of Service Delivery In-depth knowledge and experience in Master Service Agreements (MSA), T&C's, Cost Management, Time Management, Risk Management and Integration Management. Have led large teams up to 80 people consisting of Onsite and Offshore people Account Management Life Sciences and Healthcare Java, .Net, SharePoint Program/Project Management Pharma Regulatory Compliance Oracle, SQL Server Risk Management SOX, HIPAA Unix, Open Source systems System Integration Costing/Budgeting QTP, WinRunner Custom Software Development/Testing Team Leadership MS Project, MS Office Suite of tools Detail-oriented professional with extensive system administration scripting experience using Perl, Bash and KSH shell programming technologies. Detail-oriented professional with extensive system administration scripting experience using Perl, Bash and KSH shell programming technologies. Detail-oriented professional with extensive system administration scripting experience using Perl, Bash and KSH shell programming technologies. Detail-oriented professional with extensive system administration scripting experience using Perl, Bash and KSH shell programming technologies.
Programmer Analyst04/2014 to CurrentCompany NameCity, State
Managing the end to end SharePoint services including the SharePoint 2013 Custom Development, Configuration services, Operations and Platform support Responsible for the growing the services. Led signing a 3 year deal for the services.
Led the delivery of large strategic programs through all phases of SDLC from proposal creation to production go-live and hypercare
Responsible for delivery of all the development projects within the account
Develops project objectives and scope.
Creates and presents program/project status to Client leadership teams
Perform Risk Management for the entire Development Program. Anticipates the program level risks upfront including positive and negative risks and takes appropriate steps to remediate the risks
Preventive maintenance by taking appropriate steps to avoid potential issues in the program. Very successful with preventive management and received several accolades from the customer
Created several responses to the RFP's by coming up with innovative solutions. Also, extensively involved in defining the solutions
Led re-bid of some of the existing contracts by coming up with new innovative solution. Customer fully trusted and gave the complete ownership to come up with the solution and an optimal cost model and exceeded their expectation and closed the deal in 6 weeks period
Single Point of Escalation for all project related issues
Directed Sales and Account Management for the entire account
Manage a team of 40 people spread across onsite and offshore locations.
Led the Global Windows 8 Program across 63 countries and 1500 Applications. Defined the Application Readiness process including creation of document templates for testing. Managed multiple Regional Leads (customers) and also managed multiple vendors globally. Performed the dual role of Account Manager and Global Program Manager during this period.
Managed and executed the Global Program successfully in record span of 6.5 months. Identified and mitigated the risks without any impact to the program budget and timelines.
Created dashboards and reports for the Senior Leadership including Vice Presidents and Senior Vice Presidents.
In addition to performing the role of a Global Program Manager, led the development services for Infosys
Interact and Collaborate with multiple regional customers and vendors across including Senior Directors, Managers, Business Analysts to drive efficiency and timely program delivery
Led and Conceptualized the Custom SharePoint Factory model. This includes Custom SharePoint development, Deployment Services, Solution Engineering and Platform Support. Created different cost models including UOW (Unit of Work), Fixed Price and Capped T&M by understanding the customer needs clearly and providing the best value
Led the migration of 30 Custom SharePoint 2010 to SharePoint 2013 applications spanning 5 different countries. Developed proactive proposals for the migration of Custom SharePoint 2007 to SharePoint 2010 for 30+ Custom SharePoint 2007 applications. Received lot of customer accolades for completing this within the set deadline and budget.
Managed a development of a SharePoint 2010 portal for the Marketing team.
Led and negotiated a large Manufacturing domain SME's staffing project. This was one of the first wins in this space.
Created several technical proposals for small and large development projects across multiple technologies including .Net, Java, SharePoint, AS/400. I was also responsible for presenting the technical solution to the clients.
Managed the delivery of several large strategic programs including implementation of a Collaboration portal for the Commercial Operations team.
Led a team of around 80 people including onsite and offshore.
Led the Finance and Business portfolio operations for a major Pharmaceutical client including the development and maintenance of Managed Care, Medicaid, CARS/IS, Government Pricing systems.
Managed several Government legislation related projects for the Pharma major. Managed complex sales organization realignment for the Pharmaceutical client. Provided Program management expertise and technical direction for 4 concurrent development/enhancement projects while also overseeing the production support
Successfully delivered data exchange solutions for the vendor product called FLEX which is an integrated platform for managing the entire Pharma Contract life cycle.
Responsible for creation and maintenance of legal documents and contracts governing the relationship
Managed several SOX Audits with a consistent GOOD rating.
Developed BCP (Backup Continuity Plan) and DRP (Disaster Recovery Plan)
Defined and developed several processes including Problem Management processes, Access Management processes, Incident Management processes
Led a team of 30 people for the application development and maintenance
Led the Sales in the Finance and Business Operations Portfolio and worked on several proposals
Managed the global Infosys teams for the Development and maintenance of the Territory Management System for a major Pharmaceutical client
Managing the resolution of complex production support issues and reporting the status to the Senior Management
Project planning, estimation; work scheduling, prioritization, task allocation, delivery and scope management. Develop staffing plans, distribute resources and identify skill-sets requirements
Assisted the team in design review, code review and testing
Handled the project billing, budgeting and other cost aspects of the projects
Involved in creating proposals for the RFPs for the large development projects
Software Engineer08/2002 to 01/2004Company NameCity, StateBangalore, India
ProjectAssistant04/2002 to 07/2002Company NameCity, StateBangalore, India
Network Engineer09/2000 to 03/2002
Education and Training
Bachelor of Engineering: Computer ScienceBachelor of Engineering in Computer Science
HIPAA CSQA Certified Software Quality Analyst
Maintenance, Proposals, Operations, Clients, Project Manager, Contracts, Sales, Solutions, Access, Application Development, Audits, Bcp, Business Operations, Disaster Recovery, Drp, Exchange, Finance, Incident Management, Legal Documents, Life Cycle, Managed Care, Medicaid, Pricing, Program Management, Project Management, Sales In, Sales Organization, Sarbanes Oxley, Sarbanes-oxley (sox), Sox, The Sales, Engineer, Staffing, Microsoft Sharepoint, Offshore, Sharepoint, Testing, Account Manager, Budget, Software Engineer, Billing, Budgeting, Design Review, Estimation, Project Planning, Scheduling, Territory, Territory Management, Work Scheduling, Account Management, And Account, Industrial Machinery, Preventive Maintenance, Risk Management, Sales And, Sdlc, Trading, .net, As/400, Deployment, Java, Marketing, Proactive, Self Motivated, Wins, Leads, Program Manager, Windows 8, Accountable For, Business Development, Business Requirements, Cost Management, Healthcare, Hipaa, Integration, Integrator, Life Sciences, Microsoft Project, Ms Office, Ms Project, Ms Sql Server, New Business Development, Open Source, Oracle, Regulatory Compliance, Sales Force, Selling And, Software Development, Sql, Sql Server, Structured Software, System Integration, Time Management, Unix, Web Based, Winrunner, Project Assistant
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