Creative and innovative thought partner with the ability to operate as a strategic unit within the organizations leadership team to optimize the use of human capital. Able to implement departmental and organization wide changes in processes and procedures that have drastically improved performance management systems, productivity and the bottom line. An effective communicator and astute motivator; capable of directing and training others, or contributing to the success of a team. A resourceful, "outside the box" problem solver, able to adapt to change, exercise sound judgment and coordinate multiple tasks. Thorough and quality-oriented, able to plan and prioritize to meet and or exceed deadlines, goals and bottom-line objectives.
Curriculum Development & Design *Professional Coaching
Conflict Resolution and Arbitration *Problem Solving
Scheduling & Coordination
Quantitative Reporting & Data Analysis
Analysis & Advisement
PROGRAM MANAGER01/2012 to CurrentCAPITAL ONE
Deliver high level program management regarding career development, leadership training, and professional development.
Created, managed and implemented an organization wide program "INvest", proving to reengineer Capital One's professional performance management strategy and drastically increase productivity and profitability.
After one year in fruition INvest has saved the business over $700,000 as a result of utilizing internal talent vs.
85% of participants were promoted to Branch Manager within a year from matriculation.
Effectively provide guidance and resolve business challenges by partnering with leadership on HR concerns to enhance people-manager capabilities and encourage open lines of communication.
Design and Implement departmental and organizational wide initiatives through strategic partnerships that have drastically improved processes and communication efforts, resulting in enhanced client/customer relationships.
Meet regularly with key business partners and executives regarding best practices in order to support and encourage the most innovative, creative and successful solutions to complex challenges.
Create and implement training modules and appropriate resources for departmental and organizational initiatives that have positively impacted the face of the Capital One brand.
Collaborate with key business partners to assess and measure outcomes to identify trends and recommend action plans for business units to implement.
SENIOR INSTRUCTIONAL01/2011 to 01/2012NEXT SOURCE-CAPITAL ONE
Designed and developed onboarding courses for newly acquired ING DIRECT and HSBC associates.
Conducted TTTs and Pilots for all facilitators responsible for delivering training.
Trained classes for newly acquired associates traveling to multiple locations around the country.
Worked on the redesign efforts for retail banking programs teller and relationship banker.
Identified areas of opportunity to incorporate the strategic goals of the business and customer service.
Increased program from five to seven days adding additional material to help new associates be successful and increase sales goals.
NORTH EAST ZONE QUALITY IMPROVEMENT & IMPLEMENTATION MANAGER.
01/2010 to 01/2011
Managed acquisitions and relocations in accordance with standards and expectations.
Designed, produced and managed operational improvement programs, initiatives and processes that resulted in increased efficiency, cost reduction and enhanced customer service.
Created resources for continual improvement that were accessible to employees in the zone, and presented these resources through different media outlets.
Worked collaboratively with Zone, Regional and Area leadership to identify operational challenges that require modification and reinforce accountability of field compliance with projects.
Worked directly with Quality Improvement & Implementation team to share resources for national rollouts of new projects and improvement initiatives.
RETAIL TRAINING SPECIALIST01/2006 to 01/2009TD UNIVERSITY
Facilitated instructor-led and virtual courses on leadership, management, sales and retail training throughout the TD Bank footprint.
Also facilitated new hire orientation to guarantee new employees were the right fit.
Class participants range from entry level to executive.
Oversaw employee training and development in the Montgomery region for CA$H - Career Advancement Starts Here.
Program for continued success and advancement.
Course Owner/SME for WOW! Zone training and development for TD Bank.
Design and update curriculum to meet students and school districts learning needs from Maine to Florida.
Managed Curriculum development and implementation of retail training courses.
Nationally Certified New Hire Orientation Trainer.
Bachelors of Science: Elementary EducationMay 2004West Chester UniversityBordentown, NJElementary Education
Awarded Leadership Award SHRM - CP Certification Villanova University - May 2016 Adobe Connect Certified Facilitator June 2015 Mind Gym Certified Facilitator September 2015 Personalysis Certified Facilitator March 2016 ATD E-Learning Instructional Design Certificate January 2016 Advanced E-Learning Instructional Design Certificate February 2016 Articulate Storyline Certificate March 2016
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Companies Worked For:
NEXT SOURCE-CAPITAL ONE
West Chester University
Job Titles Held:
RETAIL TRAINING SPECIALIST
Masters of Science : Organizational Leadership June 2007 Bachelors of Science : Elementary Education May 2004 Awarded Leadership Award SHRM - CP Certification Villanova University - May 2016 Adobe Connect Certified Facilitator June 2015 Mind Gym Certified Facilitator September 2015 Personalysis Certified Facilitator March 2016 ATD E-Learning Instructional Design Certificate January 2016 Advanced E-Learning Instructional Design Certificate February 2016 Articulate Storyline Certificate March 2016
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