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Program Manager Resume Example

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PROGRAM MANAGER
Summary

Dedicated and focused Individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Professional who adepts at managing multiple projects and situations with ease using expert time management and decision making methods.

Highlights

Microsoft Office proficiency Advanced MS Office Suite knowledge Excel spreadsheets Resourceful

Positive attitude

Juvenile diversion programs

Firearm Basic Training/License

Juvenile probation

Problem solving expertise

Call center management experience

Negotiation competency


  • Strategic planning
  • Exceptional problem solver
  • Exceptional writing skills
  • Skilled multi-tasker
  • Focused and driven
  • Dedicated team player
  • Community service programs
  • Fluent in Spanish
  • Time management
  • Conflict resolution proficiency
  • Strong problem solving ability
Experience
Program Manager
September 2013FIU- University College CPE － Miami, FL
  • Maintain detailed administrative and procedural processes to improve accuracy and efficiency.
  • Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
  • Maintained up-to-date records at all times.
  • Assisted with the development of the call center's operations, quality and training processes.
  • Provide initial training for department new hires of University processes and procedures.
  • Improved communication efficiency as primary liaison between departments, clients and vendors.
  • Assist in all payroll procedures including payroll entries and submission.
  • Serve as a liaison to the Division of Human Resources to assist with any personnel hire - Sign-On packages, payroll, and any work-related issues.
  • Assist Continuing and Professional Education non- credit director with program budget forecasting, goal setting and performance reporting for all qualified programs.
  • Assist in annual mandated BOG University wide non-credit reporting of programs that generate revenue.
  • Assist CPE director in non-credit and community outreach programs development.
  • Deliver performance updates, quarterly business reviews and planning meetings.
  • Identify, coordinate and participate in relationship-building activities and meetings within the University.
  • Prepare various financial performance reports monthly utilizing database through PantherSoft.
  • Responsible for Journal reporting of revenues using general ledger in PantherSoft.
  • Draft business plans, budgets and quarterly and semi-annual business reviews for Director/ Dean meetings.
  • Present company goals and objectives to new principals.
  • Assist in the recruiting and hiring of new staff for program/courses offered through Continuing and Professional Education.
  • Performed heavy bank reconciliations and cash flow statements.
  • Participate in creating and executing marketing/PR campaigns, including new product introductions and existing product development.
  • Managed projects and served as primary liaison between client, both FIU population and community, ensure clarity of goals, quality and adherence to deadlines.
  • University Compliance- Red Flags Training, Child abuse and neglect Training.
June 2012 to September 2013Juvenile Probation Officer- INTERN － Miami, FL
  • Participated in investigation interviews and court processing for minors referred to the juvenile court.
  • Organized and maintained files, daily case notes and electronic databases.
  • Trained in referral of offenders to appropriate community agencies to complete services in compliance with court orders.
  • Answered phone calls concerning clients citations and responded to requests for information.
Business Administrator
February 2009 to September 2013Tru Fit Solutions － Miami, FL
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Assisted in hiring process.
  • Provided training to personnel.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.
  • Defined project deliverables and monitored status of tasks.
  • Budget planning and preparation.
  • Served as central point of contact for all outside vendors needing to gain access to work sites.
  • Planned team meetings for monthly quotas and goals.
  • Maintained an up-to-date department organizational chart.
  • Facilitated working relationships with co-tenants and building management for technician access.
  • Coordinated inventory of equipment.
  • Posted open positions on company and social media websites.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Created weekly and monthly budget/ performance reports and presentations.
  • Received a high volume of internal and external communications, including email and mail.
  • Managed daily office operations and maintenance of equipment.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
  • Served as the single point of contact for project scheduling and changes.
  • Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.
Agent Supervisor
June 2003 to January 2009HUMANA-CAREPLUS － Miami, FL
  • Created weekly and monthly reports and presentations.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Cooperated with Medicare, Medicaid and private insurance Agents to resolve enrollment issues.
  • Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.
  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
  • Properly routed agreements through the process for enrollment.
  • Able to handle high volume of escalations to ensure customer satisfaction.
  • Audited 12 quality surveys per month and offered recommendations for improvements.
Education
Bachelor of Science : Criminal Justice, 2013University of Phoenix － Miami, FL, USACriminal Justice Coursework in Negotiating Skills and Techniques.
Work History
Department of Juvenile Justice
Skills

administrative, attention to detail, business plans, writing, cash flow, central point of contact, Strong interpersonal skills, conferences, customer satisfaction, databases, product development, email, special events, filing, financial, forecasting,notes,Excel spreadsheets, Excel, mail, Microsoft Office, MS Office Suite, office, Negotiating, organizational, policies, presentations, PR, problem solver, processes, protocols, quality, receptionist, recruiting, relationship-building, reporting, scheduling, Self-starter, team player,Time management.

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Resume Overview

Companies Worked For:

  • FIU- University College CPE
  • Juvenile Probation Officer- INTERN
  • Tru Fit Solutions
  • HUMANA-CAREPLUS
  • Department of Juvenile Justice

School Attended

  • University of Phoenix

Job Titles Held:

  • Program Manager
  • Business Administrator
  • Agent Supervisor

Degrees

  • Bachelor of Science : Criminal Justice , 2013

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