Insightful healthcare management professional with 5+ years of experience in healthcare operations, production management, organizational development, and team building within diverse healthcare industries. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritizing activities, translating business requirements into solutions and achieving defined objectives.
Managed day-to-day operations of facility, complying with strict corporate policies and guidelines. Contributed ideas, cross-train staff, help with the vision and operational strategy, and create and implement processes. Work underneath the head doctor, Dr. Sabri Sheikha as the key point contact for the practice. Oversee a team of front and back end staff ensuring day to day patient care runs smoothly. Manage the entire clinic revenue cycle process to include scheduling, billing, audits, etc. Manage full authority/oversight over daily operations and responsible for managing and ensuring customer satisfaction is a top priority. Serve as the point of contact for all patient concerns and/or complaints. Organize and lead meetings related to practice performance and operational changes in order to increase quality and efficiency. Provide monthly reporting with recommendations or action plans on any issues; interpret financial reports/data to effectively manage the practice.
Manage daily operations that support and implement the managed waiver program objectives for Community Living Assistance & Support Services (CLASS) and Deaf-Blind with Multiple Disabilities (DBMB) pediatric state programs. Develop effective plans of action for running medicaid programs from inception to completion. Strategically map-out a program schedule and timeline and ensure it is followed. Oversee and advise program staff in various tasks. Ensure the smooth and proper functioning of the managed waiver programs. Assess and manage the program risks. Suggest innovative plans and processes to improve program functions. Develop work systems and processes that effectively drive productivity. Suggest and help create marketing initiatives to increase awareness for the program. Analyze Medicaid state program results and present findings to management.
Manage and directed smooth running of daily operations, human resources, finance/budgeting and overall growth of the treatment center. Improved processes to maximize operational efficiency. Managed all business files, documentation and databases to keep records secure, accurate and current. Managed budget, tracked expenses, and managed patient surveys. Directed team in operational development of service network, including implementation of quality requirements and operating standards. Exercises decision-making authority regarding hiring, disciplinary action, and terminating staff. Approves on-line forms or paperwork to appoint, terminate, change titles and/or salary, or accomplish other personnel changes.
Analyzes the entire cycle of a patient account from creation to payment. Reported the organization's incoming and outgoing revenue. Reviewed billing practices to guarantee accurate invoicing and revenue acceptance, while ensuring compliance and contact with government officials regarding audits. I also oversee bookkeeping to manage outstanding accounts and contact patients for collection, as well as lead revenue forecast analysis that is presented to senior management.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control. Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports. Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas. Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making. Also acts as a liaison between the clinical staff and the recipients of healthcare services. Oversees the general functioning of this healthcare facility.
Maintained the clinical and business office operations, while managing patience correspondence, projects, and data communications. Kept clinical operations in compliance with federal and state regulations by developing and directing effective internal systems. Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities. Monitored and evaluated personnel performance to complete employees reviews, wellbeing programs, and/or address productivity concerns. Trained employees in company and regulatory compliance requirements to promote conformance.
Steward Health Care Systems Professional Training
Revenue Cycle Operations
Richardson, TX 75082
William Carey University Education Practicum
Higher Education Teaching Internship
Hattiesburg Clinic, P.A. Collaborated w/Jackie Parker, CFO
Healthcare Executive Intern
Texas Health & Human Services
CLASS/DBMB Certified Training
Texas Health and Human Commission
Specialized Training w/DMBD (Death Blind w/Multiple Disabilities for Children)
American Heart Association BLS Certified
Graduate Certification: Business and Management, Leadership
National Administrator Credential
June 2020- June 2022
Texas Health and Human Services
CLASS/DBMD Certified Program Director
Texas Health and Human Commission
Certified w/DMBD (Death Blind w/Multiple Disabilities for Children)
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