Professor II Resume Example
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PROFESSOR II
Career Overview
10+ years experience in an administrative/managing field Exemplary skills in planning execution, problem-solving, and decision making in an integrated team environment Experience in administrative and management skills Highly skilled in marketing and communication techniques Strong presentation, negotiation, and sales closing skills Ability to work under tight deadlines and handle multiple priorities in a fast-paced environment Excellent oral and written communication and interpersonal skills Consummate professional of unquestionable integrity Demonstrated strong leadership in working with all levels of US military, executives, vendors, and contractors Extensive experience in heritage recruiting Excelled in program coordination and organizational planning Highly skilled in building and developing support and strategic partnership Proficient in the use of Word, Excel, and PowerPoint Highly enthusiastic customer service professional with 15 years client interface experience.
Core Strengths
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Accomplishments
Computed Data Reports
- Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Product Sales
- Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Work Experience
08/2012 to 05/2013
Professor IICharles Schwab Corporation － Richmond , VA
- Ensure proper documentation is noted on children files throughout the year.
- Served as bus driver for after school program.
- Provided daily care with infant and Pre-Toddler program.
- Assisted children that required individual attention with fine, social, emotional and cognitive skills.
- Managed quality communication, customer support and product representation for each client.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Performed childcare opening and closing duties, including checking all equipment for proper functioning.
10/2007 to 02/2010
Operations SpecialistPhilips － Baltimore , MD
- Provide support of the administrative and operational functions in the Operations Department.
- Performed full life cycle recruiting including sourcing, identifying, recruiting, and screening for candidates with various backgrounds.
- Receipt vetted candidate list from operational manager.
- Ensure all US citizen security clearance documents are processed.
- Ensure Non-USC background check completed.
- Interact with departmental and other staff on matters affecting applicant data and candidate processing flow.
- Locate resume and verify documents in file.
- Review resumes and credentials for suitable skills, experience and knowledge in relation to specific contract/program requirements.
- Use Positional Data Table (PDT) and Statement of Needs (SON) to screen candidate's file against vacant positions.
- Send information to potential candidate on vacant position.
- Send raw resume to Corporate Resume Writer to create a corporate resume.
- Send completed corporate resume to the OCONUS team for nomination of vacant position.
- Contact candidate regarding acceptance and non-acceptance.
- Send all acceptance documents to candidate.
- Handle and manage the traveling and scheduling of deployment from start to finish.
- Ensure all necessary documents are handling prior to deployment including LOI, CAC card, and medical.
- Coordinate and provide briefings to contractors, and employees.
- Coordinate with overseas on the arrival of deployment team.
- Answer telephone or respond to emails from applicants and provide information/assistance or route caller or email to appropriate staff member.
- Communicate effectively both orally and in writing with individuals of many diverse backgrounds and cultures.
- Provide recommendations for improvement to job processes to ensure standards in data entry, collection and retrieval.
01/2005 to 10/2007
Customer Service RepresentativeLineage Logistics － Westborough , MA
- Performed all duties of a teller to include deposits, withdrawals, loan payments, wire transfers, cashier checks, traveler's checks and money orders.
- Responsible for Opening at a minimum of 30 checking and savings accounts monthly.
- Verified and balanced assigned cash drawer daily with minimal cash variances.
- Assisted in reconciling errors and discrepancies for self and other tellers.
- Maintained adequate cash and/or cash drawer limits as required by bank policy.
- Assisted with customers on how to apply for loans, overdrafts, sales of saving bonds, and online banking.
- Provided training assistance to new employees.
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
- Cross-trained and provided back-up for other customer service representatives when needed.
06/2005 to 12/2005
Customer ServiceBickford Senior Living － Tinley Park , IL
- Maintained and updated documentation tracking systems and databases.
- Ensured proper recording, approval, and disposition of all documents received by the center in accordance with established policies and procedural guidelines.
- Input customer's data into the system under the guidance and review of more senior representatives.
- Assisted in the maintenance of official customer and animal files under guidance for the county.
- Provided backup assistance to other HR Services Representatives and the Dispatch officer on a rotational basis.
08/2004 to 02/2005
Teacher Assistant/Bus DriverTata Consultancy Services － Tampa , FL
- Provided daily assistance to Lead Kindergarten teacher in the classroom.
- Assisted and handled the scheduling of Parent/Teacher conferences.
- Provided backup assistance to sub-teachers as necessary.
- Responsible for being a monitor and proctor for State given test.
- Assisted children that require individual attention with fine, social, emotional and cognitive skills.
- Ensured proper documentation is noted on children files throughout the year.
- Served as a substitute bus driver as necessary.
- Verified accurate records of mileage driven on a monthly basis.
01/2002 to 08/2004
Assistant DirectorLewis Chapel Baptist Church － City , STATE
- Provided information and assistance to job applicants with respect to the job search and application process.
- Answered routine questions on job vacancies and status of the application.
- Provided general information and answers routine Questions regarding the application of human resources policies and procedures to employees, refers Questions or concerns requiring policy interpretation to more senior representatives or to specialist HR staff as appropriate.
- Receive, review and process documents pertaining to new hires.
- Ensured that benefits enrollment and personnel actions verifying for completeness, accuracy.
- Ensured all documents were in compliance with established policy and procedural requirements.
- Followed up with department representatives as necessary to ensure resolution of problems involving incomplete including accurate and non-compliant documentation.
- Provided general information and assistance on employee benefits enrolment procedures and documentation claims processing, and provider listings.
- Referred complex issues requiring interpretation to specialist staff Receive.
- Verified and input individual benefits documentation into the Human Resources Information System to generate appropriate payroll adjustment.
- Ensured accuracy of all on-line payroll deductions entered.
- Maintained and updated documentation tracking systems and databases.
- Ensured proper recording, approval, and disposition of all documents received by the center accordance with established policies and procedural guidelines.
- Input routine employee source data into HR information system.
- Assisted with the maintenance of official files.
01/1998 to 10/2000
DirectorCommunities In Schools － City , STATE
- Reviewed and verified incoming and outgoing documentation for completeness, accuracy, and compliance with established policies and procedures.
- Assisted in the resolution of policy and procedure problems including inquiries received from department representatives, employees, and applicants.
- Performed specialized technical tasks such as pre-posting dialogues, first level screening/interviewing of applicants, preparation of vacancy announcements, surveys & statistical analyses, and participation in informational presentations as appropriate to the department's operational objectives.
- Prepared documents and composed routine correspondence as required on specific policy and procedural issues.
- Gathered information, conducted data analysis, and assisted in the development of reports.
- Performed specific research/investigation into operational issues.
- Provided assistance and coordination in the development and maintenance of specialized human resources data bases, computer software systems, and manual filing systems.
- Coordinated and monitored the continuous recruitment process for specified client constituencies.
- Participated in special recruitment and outreach activities including job fairs, employee orientations, and applicant consultations.
- Participated in the development and recommendation of operating policy and procedural improvements.
Educational Background
1988
Associate: Cosmetology/Early ChildhoodFayetteville Technical Community College － City, State
Early Childhood and Business, Fayetteville NC 64 Credit hours
Associate of Arts: Early ChildhoodCentral Texas Community College － City, State
Early Childhood, Killeen Texas
Skills
Multi-tasking
Cash handling
Professional and friendly
Data Entry
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Resume Overview
School Attended
- Fayetteville Technical Community College
- Central Texas Community College
Job Titles Held:
- Professor II
- Operations Specialist
- Customer Service Representative
- Customer Service
- Teacher Assistant/Bus Driver
- Assistant Director
- Director
Degrees
- Associate : Cosmetology/Early Childhood
Associate of Arts : Early Childhood
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