25 years superior client customer service background, highly articulate, professional and success driven achiever with excellent prioritization, management, leadership, and communication skills. Extensive experience in financial services, relationship banking, business development, client customer retention, sales and marketing, operations, investments, Strong mathematical aptitude, analytical concepts, statistical reporting, computer literacy and decision making capabilities. Achieved the implementation and integration of SUGAR client management system for First Federal Bank to increase company employee cross-sell opportunities and client retention; participated with Strategic Marketing in development and integration of Personal Banker Toolkit for improving sales performance and cross-sell monitoring
