Dedicated manager with a strong work ethic and the ability to build lasting relationships. Experienced in operations management, sales, budget development, staffing and cost control. Adept at communicating effectively with customers, vendors and staff. Able to motivate employees to perform at maximum potential. Exceptional organizational and planning skills; adaptable; enjoy new challenges.
Product Specialist, 06/2014 to 10/2014 Camping World – Winchester, VA
Daily interaction with customers to promote specialized product needs and installations.
Reviews each job for proper sizing, colors, placement, and prior to scheduling job for installation.
Maintain and update prepayment logs and keep customers apprised of work progress.
Schedule installation appointments with designated service staff members.
Monitor daily parts traffic and receive parts for installations.
Inspects vehicle to ensure proper parts are ordered.
Provide excellent overall customer service.
Maintain a safe and clean work area for customers and coworkers.
Cross trains to perform other duties as necessary.
Customer Service Associate, 04/2014 to 06/2014 Lowe's Home Improvement Company – Winchester, VA
Responsible for providing quick, friendly customer service by answering customers questions, providing purchase assistance and keeping shelves stocked.
Ability to operate, demonstrate and explain merchandise in assigned area.
Ability to apply basic mathematical concepts such as adding, subtracting, multiplying, dividing and knowledge of weights and measures.
Understand and respond appropriately to basic customer and employee inquiries.
Read, write and communicate using English language sufficient to perform job functions.
Ability to operate store equipment in assigned area (including but not limited to LRT, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutting, panel saw, and paint mixing computer.
Ability to interpret price tag and UPC information.
Ability to move throughout all areas of the store; sales floor, receiving, register areas, lawn and garden, including the outside perimeter of the store.
Ability to work in both inside and outside environmental conditions.
Physical ability to move large, bulky and/or heavy merchandise.
Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
Benefits Specialist, 08/2013 to 04/2014 Loudoun County Department Of Family Services – Leesburg, VA
Interviews persons for assistance, obtains necessary information, and re-determines their continuing eligibility.
Explains benefit programs and determines reasons and need for assistance.
Processes applications for financial assistance and diversion.
Determines eligibility for assistance and benefit levels using automated systems and manual methods; interprets policies and procedures applicable to the various programs.
Monitors cases for changes in recipient circumstances, and implements changes to appropriately reflect benefit level within guidelines.
Evaluates employability status of clients and explores potential sources of income; explains client responsibilities, rights and program availability.
Refers clients to service worker as the result of overall assessment of situation.
Prepares reports and maintains client records.
Identifies possible fraud and makes appropriate referrals.
Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy.
Explains programs and rights/responsibilities of applicants and recipients; explores other possible sources of income; computes assistance plans; determines the amount of allowances for special circumstance items such as household equipment.
Identifies clearly discernible social problems and makes referrals to Social Workers.
Provides applicants or recipients with information about other agencies where they may go for services as needed.
Explains a variety of programs under the social services umbrella such as employment services, child support services and child care services.
Economic Service Worker, 11/2009 to 08/2013 State of West Virginia DHHR – Charles Town, Wv
Takes applications, determines eligibility for and manages a caseload for a variety of economic assistance programs.
Conducts personal interviews with clients, evaluates and verifies personal, financial and social information, determines eligibility for services, maintains a client caseload, and refers clients to other social service and community service agencies when appropriate.
May obtain repayment from clients who have been issued economic assistance erroneously.
Retail Technical Support, 02/2009 to 11/2009 Flextronics – Westminster, Md
Provide face-to face front line customer support and accessory sales in the technical service department of a major wireless carrier's retail location.
Meet minimal quota for non-commissioned up-selling of accessory equipment and enhanced features.
Establish strong rapport and trust with customers.
Program, troubleshoot and test cell phones and equipment.
Analyze repairs and schematics to determine if extended repair is needed.Accurately document customer interactions in multiple platforms.
Perform opening and closing duties within the technical service department.
Independent Contractor, 02/2008 to 02/2009 Metro Express – Baltimore, Md
Provides timely service of materials to clients in the Maryland, District of Columbia,Delaware, and Virginia.
Team Leader, 03/2007 to 02/2008 Lowe's Home Improvement Company – Timonium, Md
Lead Consultant, 06/2006 to 03/2007 Sprint – Towson, MD
Demonstrates a through knowledge of the Sprint retail processes, and has excellent customer service and sales.
Assists store management in opening and closing of the retail store.
Performs cash and asset management by controlling cash, deposits, and payments within company guidelines.
Processes store inventory on weekly basis through the Point of Sale System.
Trains and coaches employees on marketing and sale at a retail level.
Manager Trainee, 03/2005 to 06/2006 Sherwin Williams Paint Company – Timonium, Md
Required that employees be able to review stores market development.
Required to ensure that wholesale and retail customers were serviced appropriately.
Daily monitoring of merchandising, inventory control, safety programs, loss prevention, security, accounts receivable, and collections.
Manager, 07/1999 to 03/2005 An Poitin Stil Restaurant – Timonium, MD
Worked to ensure all food and beverage orders were presented in a timely manner.
Worked to ensure that all staff in the restaurant area reflect occupancy and man power forecast.
Worked to ensure all staff we're fully trained in their duties and advantage of their training and development.
Assistant Manager, 06/1998 to 07/1999 Leslie Pools – Pasadena, MD
Worked on a daily basis to make and manage sales of all products.
Controlled all aspects of in store distribution and maintained staff levels.
Distribution Manager/ Salesperson, 06/1996 to 06/1998 Maryland Surgical Products – Baltimore, MD
More then two years in medical product sales, marketing, account prospecting, and management.
Controlled all aspects of staff hiring, training, and supervision.
Oversees daily medical office operations managing a staff of 34 employees.
Responsibilities include Administrative, Billing, Personnel Issues, Human Resources Policies and Procedures.Responsible for negotiating , completing and submission of all contracts with all insurance companies.
Maintains company properties at various locations.
Court Room Clerk, 06/1993 to 06/1996 Baltimore County Circuit Court – Towson, MD
Prepare for proceeding by setting up courtroom, organizing supplies, and collecting the dockets needed by all court personnel.
As a clerk, you are required to administer oaths, mark exhibits, take notes and then compose a brief summary of the proceeding.
Bachelor of Arts: Political Science, 1993 Davis And Elkins College - Elkins, WV GPA: Treasure of Tau Kappa Epsilon Fraternity 1990-1992Political Science Treasure of Tau Kappa Epsilon Fraternity 1990-1992