Microsoft Programs (Excel, PowerPoint, Word, Outlook)
PRODUCT PLANNING AND DEVELOPMENT SPECIALIST12/2015 to 11/2016FALKEN TIRE CORPORATIONRANCHO CUCAMONGA, CA
Coordinate with departmental members in regards to product development and expansion projects under theoretical scope and actual analyzed data
Prepare product proposals and training materials
Develop product training with the sales team
Assist all efforts to the development and successful launch of new products from concept to actual production
Perform market research to identify and capitalize on market trends using Polk and RMA.
05/2014 to 12/2015NATIONAL PROGRAMS ADMINISTRATOR, FALKEN TIRE CORPORATIONRANCHO CUCAMONGA, CA
Responsible for creating, monitoring and continuously enhancing (within budget) all elements of FTC's Associate Dealer Program (ADP)
Coordinate with Division Managers and Account Managers to solicit existing wholesale distributors and prospects for participation in the program
Provide extensive training for internal customers as well as FTC distributors on all elements of the ADP
Effectively interface with FTC administration to ensure all necessary documents (program contracts, participant information, bank information, etc.) are secured and accurate
Provide analysis of sales information to identify opportunity and suggest action to Division Managers
Responsible for considering all requests from ADP dealers for distributor changes
Author and initiate communication of all ADP related correspondence to internal and external customers
Collaborate with FTC Marketing Department to create ADP advertising and collateral
Developed Outdoor Signage Program
Create Dealer Specific Promotions
Responsible for the administration of Rebates both National and Regional
Create BI reports to utilize in determining New Distributor Fanatic eligibility.
ASSOCIATE DEALER PROGRAM ADMINISTRATOR04/2012 to 04/2014FALKEN TIRE CORPORATIONRANCHO CUCAMONGA, CA
Manages auditing procedures & researches enrollment applications to ensure program compliance
Design a comprehensive qualification check list to determine eligibility of program participants
Responsible for the day-to-day administration of the Associate Dealer Program
Interface with internal & external customers: inside sales, credit, logistics division managers & account managers
Associate Dealer Program coordinators, distributor principals, third party administrative management & staff
Managed Associate Dealer website
Managed Dealer locator on company website.
SUPERVISOR05/2007 to 03/2012FALKEN TIRE CORPORATIONFONTANA, CA
Provide to Dealers, Consumers and Falken employees
Supervised activities of the Quality Assurance Dept.
Process Warranty Adjustments on tires for dealer accounts
Assist QA Director and Technical Service Manager with the creation of statistical data and other reports from product quality evaluations.
Created monthly Excel Reports of Adjustments for Dealers.
CUSTOMER SERVICE REPRESENTATIVE02/2006 to 04/2007FALKEN TIRE CORPORATIONFONTANA, CA
Consolidated and managed 56.8 million dollars is accounts
Created daily sales reports to the salesforce and dealers
Reconcile Customer Credit and Debit memos
Allocate backorders using first in first out method
Utilized Oracle in daily functions
Aided Spanish speaking customers when necessary.
Coached and trained new associates.
A.A: Human Resources Management Public Administration Marketing - Sports Marketing and Entertainment concentrate Administration & information systems Business - Information SystemsDecember 2012a. Business administration | december 2017 | california state university san bernardino Human Resources Management Public Administration b.a. Business administration | december 2017 | california state university san bernardino Marketing - Sports Marketing and Entertainment concentrate Administration & information systems Business - Information Systems
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Companies Worked For:
FALKEN TIRE CORPORATION
NATIONAL PROGRAMS ADMINISTRATOR, FALKEN TIRE CORPORATION
Job Titles Held:
PRODUCT PLANNING AND DEVELOPMENT SPECIALIST
ASSOCIATE DEALER PROGRAM ADMINISTRATOR
CUSTOMER SERVICE REPRESENTATIVE
A.A : Human Resources Management Public Administration Marketing - Sports Marketing and Entertainment concentrate Administration & information systems Business - Information Systems December 2012
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