Innovative, detail-oriented, high-performing Project Manager who offers a solid, verifiable career track of successfully managing over 20 highly visible projects ranging from budgets of $200K to $34M. Superior ability to peer around the corner to mitigate issues that jeopardize scope, timeline, and/or budget within each project and between projects on the roadmap. Experienced in navigating and communicating vertically (from executive-level to technical/detailed level). SIGNATURE STRENGTHS Leadership Strategize, inspire, and motivate. Focus Emphasis on long-term goals, vision, and commitment to succeed. Thinking Style Constantly searching for new knowledge and new ideas, willing to learn better methods and make sure employees expand their knowledge base. Communication Encourage interactive communication, are receptive to both positive and negative feedback, and listen to employees and customers. Emotion Openness Action Mentoring Change Attitude Value System Performance Measurement Produce emotional energy that inspire employees and customers to consistently achieve goals. Embrace diversity and highly receptive to new ideas and different personalities. Self-starter and action oriented; able to think fast on my feet; can come up with solutions to critical situations, and take calculated risks. Help employees develop the habits they need to be more successful, empower employees to make decisions, observe performance and provide feedback. Stimulate and relish change, adapt quickly to change (not fear it), and see it as an opportunity. Reinforce a positive attitude, treating everyone as special, remain objective, apologize and admit mistakes, and maintain a positive frame of mind. Document and refer to personal and team values daily; believe values guide people, and values are something considered worthy in and of itself. Always measuring data based performance, tracking employee progress, involving the employee in tracking their own performance, and using the performance measurements as a training tool. Value-Added Competencies Focus on Customer Needs * Better Productivity * Reduced Cycle Time Challenge the Status Quo * Strategic Outlook * Strengthen Buy-In to Projects Control Risks, Issues & Changes * Deliver on Promises * Delivery Under Budget
April 2016-CurrentProduct Management Analyst | Walt Disney Imagineering | Glendale, CA
Implemented a lean-agile workflow and scrum for the inception, creation, and maintenance of accurately defined customer business needs by partnering and collaborating with the business to accurately capture all relevant business processes and information and translate that into graphical and textual representation for the technology team to build the system.
Grew the product's feature and tool set, vision, and roadmap, and was the product evangelist to build awareness and adoption within the organization.
Optimized work-sessions with disparate stakeholders to drive consensus and buy-in, developing short-term and long-term roadmaps that were regularly updated and disseminated.
Maximized features and future tools that were requested and implemented were scaled in terms of both technology (e.g., performance) and business (e.g., support).
Generated collaborative relationships to understand the business needs of the stakeholders to ensure that we delivered a solution that had the anticipated benefit.
Contributed to customer empathy, including the ability to learn about customers in different verticals, geographies, and business lines.
Produced the appropriate level of training to manage change and risk, with an eye toward excellent and accessible user experiences for a diverse user community.
Generated awareness and engaged customers through workshops, sessions, and informal (virtual and face-to-face) interactions.
Improved grooming of user stories and prioritizing product backlogs across multiple software development and delivery teams.
September 2015-April 2016Sr. Project Manager | NBC Universal | Universal City, CA
Digital Distribution Operations & TV Fulfillment Improved stewardship of key projects within strategic road-map, serving as air-traffic control for Digital Distribution Operations teams.
Built, released, and improved multiple products used by every NBC/Comcast O&O networks to manage digital experiences across multiple devices and platforms.
Was the ultimate product owner with complete responsibility for management of the roadmap, features, design, quality and security of the products within my purview, including commercials, on-air promotions, interstitials, music videos, shorts, digital - platforms, short form & long-form.
Generated full-scale master project schedule and communication plans consisting of multiple projects and components to guide teams through processes that most effectively delivered solutions.
Delivered media services, especially streaming video & C3/D4, across multiple providers (cable/satellite/on-demand) and on multiple devices (STB, gaming consoles, AppleTV, Roku, PC/Mac, iPhone/iPad/Android mobile devices etc.) and across multiple formats (MP4, HLS, etc.).
Optimized media domain expertise in areas such as content ingest, processing, distribution and playback, with exposure to development efforts on consumer devices such as STB, and mobile platforms (Android & iOS).
Added trafficking of ads/promos for linear video in TVE, and VOD Digital Ad Insertion.
Increased participation with brands to understand their businesses/organizations and how strategic communications supported key goals and objectives, particularly with respect to NBCU scopes of work.
Improved necessary communication within all internal teams at NBCU, as well as with brands to perform scope of work completely, accurately, on time and within budget.
Contributed to network and internal meetings in order to prepare internal/network-facing timelines, coordinated schedules and tracked all campaigns and projects utilizing status reports and software such as Basecamp.
Grew relationships with vendors and third-party service providers such as artwork designers, video production firms, traditional and online media advertising departments, etc., to complete network assignments on time, within budget, and with highest quality product/service delivery possible.
June 2014-August 2015Project Manager | Universal Studios | Universal City, CA
Improved all IT aspects of large corporate projects.
Defined scope, requirements, project governance, design, testing, timeline, and budget, which required exceptional communication skills and an ability to build and maintain working relationships with team members, vendors, and other departments involved.
Delivered strategic planning for $34M program, and defined and managed all aspects of project planning including scope, budget, financial forecasting, and scheduling.
Improved vendor relationships for project-related goals; supported enterprise vendor management standards, and coordinated initial contracts, contract renewals, and addendums to contracts with key project vendors.
Improved collaboration while generating a high-level of productivity amongst cross-functional teams (with up to 20 resources) to deliver features and functions across multiple development environments and vendors.
Generated scope definition, cross-functional estimates and high-level planning workshops to provide seamless communication and complete delivery of requirements.
July 2013-June 2014Project Manager | Walt Disney Pictures | Burbank, CA
Responsible for leading the design of outstanding digital products and experiences with internal and external creative resources.
Also led and grew a highly talented team of Interaction Designers with a practical, making/doing mindset by leading vision and overseeing experience design for tracks of work from blue sky to closeout.
Led creative pitches, presented work to executive level stakeholders, developed designs, provided design direction and represented the design process at all stages of an engagement.
Built strategic relationships and represented the Interaction Design team across different teams and disciplines.
Brought the business strategy to life through Guest-centric solutions in interaction design while also providing scoping, resourcing and estimation of projects accurately and efficiently.
Designed world class mobile experiences (both native app - iOS and Android, and responsive/adaptive designs in browser).
Contributed to setting the standard for the interaction design practice, creating clear role expectations and leveraging industry standards to move the practice forward within Disney Coached the Interaction Design team on delivering high quality work on time and under budget while developing important skills such as collaboration, presentation, strategy, facilitation and leadership Created - and directed the creation of - journey maps, navigation flows, prototypes, wireframes and interactions that are Guest centric Managed resourcing for projects such that it aligned with business needs as well as growth goals for individuals.
May 2012-July 2013Project Manager | Warner Bros | Burbank, CA
Performed complex analysis for finance and accounting aspects of digital sales for the Warner Home Entertainment - Digital Distribution client group.
Digital Distribution oversees content through Video-On-Demand, Pay-Per-View, Electronic Sell-Through and Subscription Video-On-Demand via cable, satellite, online and mobile channels, and also distributes content through third party digital retailers and licensees.
Reduced development time for several business applications, supporting various Warner Home Video (WHV), Warner Bros.
Digital Distribution (WBDD), and Interactive Games business divisions (both online and mobile).
Managed design and development of Global WHVDirect.com website used to provide retailers and wholesalers instant access to all WHV products (SKUs) and commercial digital assets and promotional materials.
Developed interface to MARS digital asset management application for WHV ingestion of commercial marketing materials for all WHV products.
Coordinated product schedule and project development roadmap required to support Warner Bros.
Interactive Entertainment - Games division supporting all new games products (PC, PS2, PSP, Xbox 360, Wii etc.) in both the domestic and international markets.
Coordinated project development roadmap required to support Warner Bros.
Digital Distribution division and electronic streaming of products worldwide, including film, TV (episodic tracking), and music clearance used by all international territories, affiliates and licensees.
Implemented core support enhancements and break fixes in support of numerous Domestic and International business groups including
March 2010-May 2012DataDirector | Rancho Cucamonga, CA
March 2009-March 2010Project Manager | Warner Bros | Burbank, CA
Served as Implementation Project Manager for large scale programs in 89 school districts across the country, spearheading all project planning and implementation and overseeing local project teams in creating systemic change within school districts.
Managed all key stakeholder relationships and cross-functional project teams up to 140 resources.
Utilized Waterfall and Agile project management strategies, depending on client needs.
Managed new product development and brought new products to market with 100% client satisfaction.
Developed new process management system that improved curriculum implementation efficiency to more effectively support systemic change.
Introduced change management system to improve rate and depth of systemic change.
Trained supervisors within client school districts in duties, techniques, and strategies to improve adoption rates by teachers, compliance with federal guidelines and regulations, and adherence to budget restrictions.
Created and instituted standardized process evaluation protocol, including KPI, to measure level of change created by newly implemented programs and to demonstrate project progress in making required systemic changes and improvements.
As a result, 100% of clients were compliant with federal guidelines compared to a baseline of 63%.
Recovered 75+ man hours for each district manager by creating a streamlined implementation process for curriculum overhaul, greatly improving efficiency of process team.
Developed and managed project budgets from $500,000 to $2.5M on projects that spanned one to two years.
At any one time, directly oversaw project implementation at as many as fifteen client sites.
Procured $100M+ in federal funding for school districts across the country by providing guidance in development, submission, and evaluation.
Brought an average of five new products to market each year by identifying and capitalizing on unfilled needs of the school districts.
March 2008-March 2009Project Manager | Universal Music Group | Universal City, CA
As part UMG's Application Design & Build group, collaborated with the Enterprise Portfolio Management Project Manager (EPM PM) defining priorities and execution plans to promote and expand UMG's enterprise architecture, inclusive of process, data, application and infrastructure.
Collected and maintained important metadata regarding UMG's processes, systems and infrastructure, and was a critical contributor to the UMG Enterprise Architecture practice, working in concert with data, software, infrastructure, and solution architecture disciplines to build and promote a comprehensive array of standards, tools, strategies, capabilities and ultimately transformation initiatives to best meet the demands of UMG's business into the future.
Ensured data freshness and accuracy of UMG's IT Asset catalog through regular interaction with business and IT stakeholders along rigorous execution of the current enterprise portfolio data validation process.
Supported Enterprise Architecture artifact development and maintenance across business, data, application and technology domains in conjunction with the EPM PM and Enterprise Architecture team leadership.
Supported evangelization application as system of record for UMG processes, data, applications, and supporting technologies.
Provided creative alternatives and recommendations for continuous improvement of the team's Enterprise Architecture practice.
October 2006-March 2008Technicolor | Burbank, CA
Strategic Project Manager |
Managed internal and external processes and oversaw all aspects of the post-production processes for innovative online post-production system for asset management.
Managed and tracked multiple projects in all phases of post-production, including content ingest, video editing, visual effects, audio mixing, color mastering, encoding, and archival.
Ensured that projects were being ingested properly with all necessary metadata attached and that storage servers were being maintained and organized.
Contributed to the deployment of our Media Asset Management (MAM) systems and their web interfaces, connectivity, backup, and archive.
Managed all meta-data tagging in the asset management system while training and overseeing editors through the process.
Quality checked deliverables that were created by and delivered to our team to ensure all assets met our appropriate specs and were ready for distribution and/or archive.
Resolved legal issues around asset use and created solutions that served both creative and legal requirements.
Shepherded third-party production companies through the production process to ensure proper delivery and archive of content.
November 2005-October 2006Senior Business Analyst | Fox Broadcasting Corporation | Los Angeles, CA
Developed Ad Sales system that improved cash flow for Sales group, lowered ad placement time, reduced debt, improved gross margins, and reduced marketing spend.
Gathered requirements for new Ad Sales system and documenting existing business workflow in legacy system; mapped workflow to new system and identified gaps; defined new software requirements and proposed business workflow changes.
Streamlined effort to guide business users through implementation planning, implementation and user acceptance testing efforts.
Responsible for analyzing the business needs of clients and stakeholders to help identify business problems and propose solutions, which resulted in 17% reduction in direct labor cost through increased advertising sales productivity.
Worked as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems.
Determined scope of project and each group's involvement; proposed viable options; defined project deliverables as well as assisted in the development of the project scope and its business justification.
November 2004-November 2005Product Strategy Analyst | Deloitte and Touche | Santa Ana, CA
As part of the P&S Channel Integration & Engagement team, I assessed and evaluated new product opportunities and worked closely with the P&S leadership team to develop go-to-market commercialization strategies.
Scoped the market to understand the competitive product landscape.
Developed business cases for potential products using market research and pricing models.
Created high-level business plans to forecast, price, and position new and existing product platforms within the P&S portfolio.
Aligned with technical and non-technical stakeholders to translate client needs into prospective technical product requirements.
Synthesized findings into leadership-level business recommendations.
November 2001-November 2004Sr. Financial Analyst - Residuals | Paramount Pictures | Los Angeles, CA
Responsible for interpreting and analyzing legal and financial source documents to determine residual liability in accordance with various guild and union agreements and for assisting and providing management with financial planning, residual cost control and reporting.
Prepared and analyzed revenue reports for applicable markets of television and theatrical products.
Assisted in calculating and processing residual liability to all signatory guilds on a semi-monthly and quarterly basis.
Assisted in monitoring monthly and quarterly payments to ensure that residual payments were made on a timely and accurate basis in accordance with various guild agreements.
Analyzed and interpreted legal and financial source documents to determine theatrical and television liability.
Liaison for associated guilds by researching and responding to various written correspondence and oral inquiries pertaining to residual payments from the guilds, talent, and management while assuring compliance with the AMPTP Basic Agreement.
Prepared forecasts of residual cost implications for possible residual deals for Industrial Relations to be used in negotiations with various unions and guilds.
July 2001-November 2001Sr. Financial Analyst | Disney Worldwide Shared Services | Anaheim, CA
Worked closely with end-users, IT, and third party consultants to identify system requirements and meet ongoing business needs through ad-hoc reporting, functionality evaluations, training and system/reporting enhancements.
Worked collaboratively with finance, payroll and other business partners to gather requirements and design business processes and operational reports in support of the finance and/or HR/Payroll and other modules.
Identified opportunities to improve business processes leveraging the JD Edwards software.
Implement processes that are accurate, streamlined, and well documented with an emphasis on providing timely and accurate financial data to the business.
Integrated GL with other modules, including Procurement, Job Cost and Payroll.
Built the capabilities of end-usersto access and use the data in a rigorous manner that was foundational to sound decision-making and ongoing reporting accuracy.
Developed materials and provided training that established the required initial user acumen that can be leveraged for ongoing educational needs.
Provided end-user support to ensure the system was performing as designed, information was timely and accurate and end-users were functioning effectively on the JD Edwards platform.
Bachelor of Arts: CommunicationsCalifornia State Polytechnic UniversityPomonaCommunications
Cal Tech, Pasadena - Detailed Project Management
* IBA Certified Business Analysis Professional (CBAP) Certification: