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Product Analyst Resume Example

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PRODUCT ANALYST
Professional Summary

Product Analyst versed in user acceptance testing, as well as solving complex problems in high-pressure environments. Excels at cultivating, managing and leveraging client relationships. Detail-oriented, knowledge in Six Sigma methodologies. Employs root cause analysis to identify issues and develop process improvements that lead to company-wide savings.

Areas of Expertise
  • Bilingual oriented
  • Strong organizational skills
  • Microsoft Office proficient
  • Self-starter
  • Excellent communication skills
  • Strong problem solver
  • Customer service-oriented
  • User acceptance testing
  • Critical thinking
  • Employee training and development
  • Detail-oriented
  • Employee relations specialist
  • Knowledge in Six Sigma
  • Flexible
  • Patient and diligent
  • Analytical problem solver
  • Mergers and acquisitions
  • SLA implementation
  • Exceptional time management skills
  • Business and requirements analysis
  • Tactical execution
  • Procedure development
  • Team building
  • Business analysis
  • Troubleshooting and problem solving
  • Productivity improvement specialist
  • Effective team player
Work Experience
Product Analyst
June 2012 to CurrentCitizens Business Bank － Ontario, CA
  • Documented process flows and developed requirements for functional improvements and enhancements.
  • Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.
  • Trained new employees and explained protocols clearly and efficiently.
  • Informed customers about issue resolution progress.
  • Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.
  • Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.

Treasury Management Data Input/Implementations
February 2009 to June 2012Citizens Business Bank － Ontario, CA
  • Maintained up-to-date knowledge of Treasury Management Products (Online Banking, Positive Pay, Remote Deposit, Lockbox, ACH, Wires, Bill Payment, and Zero Balance Accounts)
  • Cross-trained and provided back-up for other representatives when needed.
  • Verified that information in the computer system was up-to-date and accurate.
  • Educated customers on product and service offerings.
Client Support
April 2007 to February 2009Citizens Business Bank － Ontario, CA
Investment & Brokerage Assistant
May 2005 to April 2007Citizens Business Bank － Ontario, CA
Investment & Brokerage Assistant
February 2005 to March 2007Citizens Business Bank － Ontario, CA
General Clerk in Investment & Brokerage/Business Services
April 2004 to February 2005Citizens Business Bank － Ontario, CA
Education
CertificationsNet 10 － Rancho Cucamonga, CA, San Bernardino

• Certified in Microsoft MCP

• Certified in CompTIA Net +

• Knowledge in A+ Core and A+ OS

Electronic Service TechnicianMt. San Antonio College － Rancho Cucamonga, CA
Professional Affiliations

I have attended several training classes that are available within Citizens Business Bank.

  • Director Workflow
  • Business Writing
  • Business Analitics
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Resume Overview

Companies Worked For:

  • Citizens Business Bank

School Attended

  • Net 10
  • Mt. San Antonio College

Job Titles Held:

  • Product Analyst
  • Treasury Management Data Input/Implementations
  • Client Support
  • Investment & Brokerage Assistant
  • General Clerk in Investment & Brokerage/Business Services

Degrees

  • Certifications
    Electronic Service Technician

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