Product Analyst Resume Example
Product Analyst versed in user acceptance testing, as well as solving complex problems in high-pressure environments. Excels at cultivating, managing and leveraging client relationships. Detail-oriented, knowledge in Six Sigma methodologies. Employs root cause analysis to identify issues and develop process improvements that lead to company-wide savings.
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June 2012 to CurrentPwc － Toledo , OH
- Documented process flows and developed requirements for functional improvements and enhancements.
- Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.
- Trained new employees and explained protocols clearly and efficiently.
- Informed customers about issue resolution progress.
- Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups.
- Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.
February 2009 to June 2012Bickford Senior Living － Carmel , IN
- Maintained up-to-date knowledge of Treasury Management Products (Online Banking, Positive Pay, Remote Deposit, Lockbox, ACH, Wires, Bill Payment, and Zero Balance Accounts)
- Cross-trained and provided back-up for other representatives when needed.
- Verified that information in the computer system was up-to-date and accurate.
- Educated customers on product and service offerings.
April 2007 to February 2009Miramed － Los Angeles , CA
May 2005 to April 2007Citizens Business Bank － City , STATE
February 2005 to March 2007Citizens Business Bank － City , STATE
April 2004 to February 2005Citizens Business Bank － City , STATE
• Certified in Microsoft MCP
• Certified in CompTIA Net +
• Knowledge in A+ Core and A+ OS
I have attended several training classes that are available within Citizens Business Bank.
- Director Workflow
- Business Writing
- Business Analitics
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Resume Overview
School Attended
- Net 10
- Mt. San Antonio College
Job Titles Held:
- Product Analyst
- Treasury Management Data Input/Implementations
- Client Support
- Investment & Brokerage Assistant
- General Clerk in Investment & Brokerage/Business Services
Degrees
- Certifications
Electronic Service Technician
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