process supporter resume example with 19 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
Process Supporter, 06/2014 to Current
Stanley Black & Decker, Inc.Albuquerque, NM,
    Ensure daily line coverage by monitoring daily attendance and developing and tracking daily job rotation. Support associate needs including repair and rework online. Keep Team Board information up-to-date. Perform rework of defects discovered in area. Communicate to Section Leader and Production Associates regarding quality issues in cost center. Communicate quality issues from other cost centers  to assigned Production Support Associates. Respond to calls for assistance from other Production Associates. Facilitate problem solving and continuous improvement activities with associates. Update and maintain training records. Develop and update Standardized Work Processes. Audit processes in the assigned area. Provide feedback to team associates of defects identified @ DSC gates, F1A, F1B, Roadtest, and Audits. Provide feedback to team associates on process changes and other company policies. Support training of associates. Organize containment activities. Act as Section Leader proxy. Conduct offline rework. Create and update Standardized Worksheets. Conduct daily Start-Up Meetings to communicate cost center issues.
  • Recommended and executed quality improvements for production and product quality. Maintain 6S standards.
DSC/ In-Line Reworker, 08/2012 to 02/2013
BMW Manufacturing, LLCCity, STATE,
Inspect each vehicle based on DYNAP. Specify quality issues and communicate to Section Leader and Process Supporter. Use IPSQ to enter and close out defects written up in inspection card. Enter mutilation issues in FMS. Repair defects coming into the area. Prevent defects from leaving the area. Support production line as needed. Maintain 6S standards.
Production Support, 2001 to 08/2012
BMW Manufacturing, LLCCity, STATE,
Perform processes as outlined in process sheets. Notify Process Supporter/ Section Leader with problems and quality concerns. Identify and write up defects in inspection card. Maintain 6S standards. Selected as Process Trainer and  successfully trained 30 associates for Band 47 using the BMW Plant 10 Training Procedures to include the 4 Step Training Method. Created and implemented job training plan for major line balance.
Bachelor of Arts: Business Administration, Expected in 2013 to San Francisco State University - San Francisco, CA

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Resume Overview

School Attended

    Job Titles Held:

    • Process Supporter
    • DSC/ In-Line Reworker
    • Production Support


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