Private Nanny Resume Example Self Employed - Philadelphia, Pennsylvania

PRIVATE NANNY

Summary

Dedicated talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 15 years of experience in quickly resolving. Customers issues and maximizing customer retention opportunities. Proficient managing conversation diffusing customer situation. Personable, friendly and solution-oriented with ov 15 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Positive, upbeat brings more than 15 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Flexible Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Skills

First aid and CPR certified
Client relations and retention
Conflict resolution techniques
Training and coaching

Deadline-oriented
Cash drawer balancing
Customer assistance
Bank deposits

Experience

Private Nanny, 10/2015 － 10/2020Self Employed － Philadelphia, PA

Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
Monitored playtime to prevent overuse of technology, television or other detrimental influences.
Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
Helped children complete homework and special assignments daily to support academic performance.
Regulated children's schedules to balance rest, learning and play.
Cut snack foods into bite-sized pieces before serving to young children and monitored closely during snack time to prevent choking.
Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
Documented and communicated daily reports outlining each child's daily activities.
Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.

Front End Cash Manager, 08/2004 － 02/2015Ikea － Philadelphia, PA

Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
Trained sales associates on proper procedures for minimizing accounting discrepancies arising from human error, leading initial training sessions and supervising new associates on floor.
Organized cash movements between offices and to or from banks.
Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Complied with cash handling procedures to meet regional cashier variance policy.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Learned roles of other departments to provide coverage and keep store operational.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Resolved issues with cash registers, card scanners and printers.
Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
Counted and balanced cashier drawers.
Worked in competitive team environment to exceed revenue quotas, meeting monthly quota of .
Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
Trained new team members in cash register operation, stock procedures and customer service.
Helped customers find specific products, answered questions and offered product advice.

Customer Service Department Manager, 02/1998 － 07/2004Walmart － Philadelphia, PA

Created training manuals targeted at resolving simple and difficult customer issues.
Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
Developed open and professional relationships with team members, enabling better, more effective customer service.
Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.

Education and Training

06/1996St Maria Goretti High School － Philadelphia, PAHigh School Diploma

10/2011Harris School Of Business － Philadelphia, PAMedical AssistantPhlebotomy

Resume Overview

Companies Worked For:

Self Employed
Ikea
Walmart

School Attended

St Maria Goretti High School
Harris School Of Business

Job Titles Held:

Private Nanny
Front End Cash Manager
Customer Service Department Manager

Degrees

High School Diploma
Medical Assistant Phlebotomy

Private Nanny Resume Example

Resume Score: 80%

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