Private Nanny Resume Example Self Employed

PRIVATE NANNY

Summary

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing over twenty years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Skills

Problem resolution
Administrative support
Organization

Multi-line telephone skills
Multitasking and prioritization

Experience

Self Employed | Ferndale, WAPrivate Nanny01/2015 - 04/2020

Regulated children's schedules to balance rest, learning and play.
Monitored playtime to prevent overuse of technology, television or other detrimental influences.
Drove necessary children to schools and appointments
Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.

Northwest Regional Council | Bellingham, WAReception01/2008 - 09/2014

Greeted visitors, assessed needs and directed to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Entered data in secure State software to keep records of invoices, multiple County and State contract information.
Maintained daily calendars, set appointments with clients and planned daily office events.
Assisted in prepared travel plans, including itinerary, transportation and overnight accommodations for Supervisor's.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Assisted with scheduled meetings for Supervisor's, Managers, Case Manager's and clients, emailed customers and placed outbound calls as needed.
Rendered information to callers and drafted office emails.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Responsible for setting up phone system for new Employees
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Responsible for bulk mailing
Maintained daily County runs for proper and timely Warrent's, Invoices and Contracts
Attended proper training for State and County compliances
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Responded to customer concerns and issues.
Took accurate messages for staff and management to facilitate open and speedy communication.
Notary for the State of Washington 2010-2017

Premier Graphics, A School Specialty Company | Bellingham, WASales Representative10/2004 - 10/2006

Assessed departmental operations for three East Coast Sales Individuals to determine areas for customer service improvement and support.
Assessed departmental operations to determine areas for customer service improvement and support.
Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Followed-up with clients after installations to assess quality service and customer satisfaction.
Consulted with customers on functional and stylistic benefits of School Agenda products to deliver top-notch service.
Built positive and productive customer connections to drive consistent sales.
Cultivated strong relationship with customers while fostering positive business image.
Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
Answered customers' questions and addressed problems and complaints via phone.
Followed up after sales to assess satisfaction and identify ongoing requirements.
Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.

Sullivan Plumbing Co | Ferndale, WAReception Dispatcher10/2001 - 01/2004

Answered and directed incoming calls using multi-line telephone system.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Greeted visitors, assessed needs and directed to appropriate personnel.
Scheduled appointments based on Plumber and Apprentice's availability and established load parameters.
Maintained daily and on-call calendars, set appointments with clients.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Coordinated and communicated with clients daily to gather pertinent information to provide accurate Plumbing services
Sorted incoming mail and directed to correct personnel each day.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Managed daily work schedules to maximize coverage.
Provided excellent service and attention to customers when face-to-face or through phone conversations in emergency and non emergency situations,
Improved customer satisfaction by finding creative solutions to problems.
Helped maintain filing of past and current client jobs.

Education and Training

Ferndale High School | Ferndale, WAHigh School Diploma06/1996

Resume Overview

Companies Worked For:

Self Employed
Northwest Regional Council
Premier Graphics, A School Specialty Company
Sullivan Plumbing Co

School Attended

Ferndale High School

Job Titles Held:

Private Nanny
Reception
Sales Representative
Reception Dispatcher

Degrees

High School Diploma

Private Nanny Resume Example

Resume Score: 80%

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