Private Banking Manager, 12/2006
to 01/2013
National Bank Of Arkansas – Marshfield ,
MO
Proactively built and developed a portfolio of 'Affluent by Assets' clients providing a good range of advice on financial matters.
Maximised the provision of cross sales opportunities for UK Private Banking Advice.
Customer obsessive by exceeding customer's expectations through quality and timeliness of service and by providing an excellent customer experience.
- Proactively build - Identify customer needs - Maximise the level of wealth management services and cross selling opportunities in a compliant manner.
- Growth objectives - new clients,income and funds.
- Identify - take ownership,investigate and resolve customer complaints.
- Develop and maintain effective and productive working relationships with other parts of the group.
- Add value to demonstrate complaint handle competence level 1 and designated complaint handler when required.
- Responsibilities - managing investment target for a group of branches in the West End of London. - Daily reporting of products / investments sold to the Regional Director.- Increased overall annual sales by 30% incorporating several quality process improvements within the branch.
- Supportively directed a team of 6 Relationship Managers.
- Developed and maintained relationships with local real estate agents.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Received Employee of the Quarter Service awards for 8 out of 12 consequtive quarters.
- Created strategies to develop and expand existing customer sales, which resulted in 30% increase in annual sales.
- Maintained confidentiality of bank records and client information.
Financial Planning Manager, 11/2002
to 11/2006
Wolters Kluwer – WY,
State
Financial Planning for branch clients with assets / income to a level of #250,000.
Financial Consultant, 10/2000
to 10/2004
Aaa Southern New England – Gastonia ,
NC
Tied Agent 150 - 200 policies sold per annum.
Financial Planning Manager, 11/1990
to 02/1996
Fujifilm Diosynth Biotechnologies – Davenport
Independent Financial Consultant, 01/1989
to 10/1990
Ctbc Investments Company, Ltd – Edison ,
NJ