Goal-driven in sales-marketing with a highly driven background providing high visibility leadership, planning, guidance, and hands-on expertise ranging from processing, post-closing, branch manager, and training. Inside Sales Principal Decision Maker Outside Sales Marketing Communicator Loan Officer Management Statistical Skills Branch Manager Problem Solver Multi-Tasker Retail Sales Procedure Oriented Human Resource Recruiter Customer Service Processor 2 Years in the recruiting industry 21 Years in the Mortgage Retail Division Solid communication skills: ability to articulate and document solution to customers, executives, vendors, and team members of all levels through presentations, conference calls and/or direct communication. on Notable leadership skills: provided support, mentorship, career path realization and development to team members. Strong written and verbal communication skills Exceptional problem solving and analysis skills: provider of solutions to various problems in a variety of customer service environments. Motivated achiever: accomplished career as a branch manager becoming an expert on various network elements and communications while improving and developing management and personal skills.
· Office software: expert user in MS Office Word, Excel, Power Point, Outlook
Participated in union contract negotiations that led to a 2-year agreement prior to contract expiration.
PrincipalOct 2012 to Current Banister International － Northbrook, IL
Successfully organized a team developing and training highly motivated individuals Responsible for increasing revenue Successfully resolved 100% of outstanding issues brought to issues management within 30 days; Liaison / provider of status reports and presentations to customer executives Successfully managed or coordinated different sales teams such as Sales, Implemented ideas that would increase revenue and cliental Provided technical sales support Processed loans and successfully trained and managed over 30 employees in a short period Recruited new sales team to be trained as loan officers and processors Marketed to realtors and construction companies for potential clients Marketing consultant to various doctors and senior citizens homes for health screening Did the office computer networking and some trouble shooting of the computers software and hardware.
Consumer Direct / Branch Sales ConsultantSep 2010 to Jul 2012 JP Morgan Chase － Downers Grove, IL
Providing behind the scenes assistance to the sales, processing, and closing departments Daily tasks includes loan coordination, customer service and follow through with all facets of the loan process Assist in collecting the documentation required for submitting files to Underwriting Responsible for serving as the mortgage lending specialist to the assigned branches by coaching and mentoring the branch team and providing training on products and services Served as the customer's chief point of contact with Chase throughout the life of the loan.
Sr. Loan Officer / Branch ManagerSep 2008 to Sep 2010 1st Alliance Banc Corp － Chicago, IL
Interviewed, hired, and trained new employees Proven ability to effectively partner and build consensus across functional areas Proven track record of achieving/surpassing sales quotas Originated loans to generate revenue for the company Facilitated the creation, completion, and documentation of any required and/or identified training needs as it relates to designated regulations Developed a system that would enhance a much faster way of processing and originating loans Networked all computers inside the company and a VPN structure for outside sales reps Developed a strong rapport with clientele which in turn created more referrals Worked with internal and external vendors/audit/regulators on identifying and evaluating the impact and potential resolution of key regulatory compliance issues Managed to find resources to find new business Maintained strong communication and computer skills.
Loan OfficerMar 2006 to Sep 2008 US Lending Inc － Downers Grove, IL
Advised borrowers on financial status and methods of payments.
Included mortgage loan officers and agents, collection analysts, loan servicing officers, and loan underwriters Processed own loans to be later reviewed for compliance Reviewed loan agreements to ensure that they were completed and accurate according to policy Stayed abreast of new types of loans and other financial services and products in order to better meet customers' needs Worked with clients to identify their financial goals and to find ways of reaching those goals Analyzed potential loan markets and develop referral networks in order to locate prospects for loans.
Branch Manager/BookkeeperJan 2004 to Mar 2006 Advantage Mortgage Consulting － Glen Ellyn, IL
Responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with the company's objectives Provided a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation Provided leadership, training and supervision; delegated day to day operations to the Operations Officer or other branch personnel Responsible for attaining established Bank and branch goals through active participation in sales management and officer call programs In charge of the overall operation of a large business or organization situated outside the main branch 2.
High School Diploma, Business Administration and Computer ScienceCollege of DuPage － Glen Ellyn, IL., USBusiness Administration and Computer Science
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Companies Worked For:
JP Morgan Chase
1st Alliance Banc Corp
US Lending Inc
Advantage Mortgage Consulting
College of DuPage
Job Titles Held:
Consumer Direct / Branch Sales Consultant
Sr. Loan Officer / Branch Manager
High School Diploma , Business Administration and Computer Science
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