Principal resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Goal-driven in sales-marketing with a highly driven background providing high visibility leadership, planning, guidance, and hands-on expertise ranging from processing, post-closing, branch manager, and training. Inside Sales Principal Decision Maker Outside Sales Marketing Communicator Loan Officer Management Statistical Skills Branch Manager Problem Solver Multi-Tasker Retail Sales Procedure Oriented Human Resource Recruiter Customer Service Processor 2 Years in the recruiting industry 21 Years in the Mortgage Retail Division Solid communication skills: ability to articulate and document solution to customers, executives, vendors, and team members of all levels through presentations, conference calls and/or direct communication. on Notable leadership skills: provided support, mentorship, career path realization and development to team members. Strong written and verbal communication skills Exceptional problem solving and analysis skills: provider of solutions to various problems in a variety of customer service environments. Motivated achiever: accomplished career as a branch manager becoming an expert on various network elements and communications while improving and developing management and personal skills.
Highlights
Calyx Point
· Office software: expert user in MS Office Word, Excel, Power Point, Outlook
· Encompass
· Morvision
Accomplishments
Participated in union contract negotiations that led to a 2-year agreement prior to contract expiration.
Experience
Principal, 10/2012 - Current Dlh Holdings Corp. – Anchorage, AK,
Successfully organized a team developing and training highly motivated individuals Responsible for increasing revenue Successfully resolved 100% of outstanding issues brought to issues management within 30 days; Liaison / provider of status reports and presentations to customer executives Successfully managed or coordinated different sales teams such as Sales, Implemented ideas that would increase revenue and cliental Provided technical sales support Processed loans and successfully trained and managed over 30 employees in a short period Recruited new sales team to be trained as loan officers and processors Marketed to realtors and construction companies for potential clients Marketing consultant to various doctors and senior citizens homes for health screening Did the office computer networking and some trouble shooting of the computers software and hardware.
Consumer Direct / Branch Sales Consultant, 01/2010 - 07/2012 Lennar – Bluffton, IN,
Providing behind the scenes assistance to the sales, processing, and closing departments Daily tasks includes loan coordination, customer service and follow through with all facets of the loan process Assist in collecting the documentation required for submitting files to Underwriting Responsible for serving as the mortgage lending specialist to the assigned branches by coaching and mentoring the branch team and providing training on products and services Served as the customer's chief point of contact with Chase throughout the life of the loan.
Interviewed, hired, and trained new employees Proven ability to effectively partner and build consensus across functional areas Proven track record of achieving/surpassing sales quotas Originated loans to generate revenue for the company Facilitated the creation, completion, and documentation of any required and/or identified training needs as it relates to designated regulations Developed a system that would enhance a much faster way of processing and originating loans Networked all computers inside the company and a VPN structure for outside sales reps Developed a strong rapport with clientele which in turn created more referrals Worked with internal and external vendors/audit/regulators on identifying and evaluating the impact and potential resolution of key regulatory compliance issues Managed to find resources to find new business Maintained strong communication and computer skills.
Loan Officer, 03/2006 - 01/2008 US Lending Inc – City, STATE,
Advised borrowers on financial status and methods of payments.
Included mortgage loan officers and agents, collection analysts, loan servicing officers, and loan underwriters Processed own loans to be later reviewed for compliance Reviewed loan agreements to ensure that they were completed and accurate according to policy Stayed abreast of new types of loans and other financial services and products in order to better meet customers' needs Worked with clients to identify their financial goals and to find ways of reaching those goals Analyzed potential loan markets and develop referral networks in order to locate prospects for loans.
Responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with the company's objectives Provided a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation Provided leadership, training and supervision; delegated day to day operations to the Operations Officer or other branch personnel Responsible for attaining established Bank and branch goals through active participation in sales management and officer call programs In charge of the overall operation of a large business or organization situated outside the main branch 2.
Education
High School Diploma: Business Administration and Computer Science, Expected in - College of DuPage - Glen Ellyn, IL. GPA: Business Administration and Computer Science
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