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Primary Care Manager Resume Example

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PRIMARY CARE MANAGER
Professional Summary

Compassionately driven wife of 25 years, and mother of 2 wonderful young men. Determined patient advocate with 5 plus years hands-on experience as Office Manager in fast-paced Family Medicine Practice. Strong focus on excellent patient care, while maintaining support for a productive staff focused on exceptional customer service, fiscal responsibility, and accountability.

Education and Training
Select One : Public Administration, 2015 Northern Arizona University － Mesa, AZ, USA

Graduation: Spring 2015 currently attending: Senior with honors

Course work includes Public Administration, Human Resources, Health Management, Sustainability, Global Studies, Social/Advocacy

Real Estate License 2008 

Real Estate Learning Center - Real Estate License Course work included Ethics, Fair Housing and Lending practices, Laws of Agency and Government Rights. Received Education and training to assist customers with smooth flow of transactions for selling, buying and financing homes and business properties.
Certificate in Business Management 1988 Chicago, Illinois USA Advanced course work in Business development, marketing, and financial strategies and reporting. : Business Administration, 1988 DePaul University School of Commerce － Chicago, IL, USA
Skill Highlights
  • Patient-oriented
  • Personal and professional integrity
  • Relationship and team building
  • Staffing management ability
  • Confident public speaker
  • Conflict resolution
Professional Experience
January 1995 United Airlines － Chicago, IL
  • Responsible for multi-million dollar parts and equipment throughout the airport to include aircraft, fleet, and airport operations material.
  • Trained and certified as heavy equipment operator that included industrial forklifts for engine and large aircraft parts.
  • FAA licensed to operate vehicles on airport terminal, runways, service areas and tarmac.
  • Include large airline equipment.
  • Trained and certified in hazardous handling and shipping, along with FAA guidelines and regulations.
  • Served as member of the Safety Team for O'Hare operations.
  • Participated in Kids Know Planes for United Airlines, Chicago -volunteer program introducing young adults to airline careers.
Primary Care Manager
November 2008 to August 2013 Centers for Whole Health － Queen Creek, Arizona
  • Developed a practice from the ground up.
  • I facilitated hiring and training staff while working on a business plan that focused on all aspects of facility operations, including setting priorities and job assignments along with fiscally allocating resources.
  • Confidently managed the overall operation of primary care services and patient care, including referral.
  • management.
  • Developed quality assurance, safety, risk management, teammate satisfaction while meeting regulations regarding privacy and work place governing laws covering health care facilities.
  • Established staff schedules and assignments based on facility needs and equipment availability to optimize office work flow and optimize patient care and customer satisfaction.
  • Reported findings to Board Members to assist with.
  • strategic initiatives and future development of business planning and policy development.
  • Consistently complied with applicable laws and regulations and ensured facility adherence to Medicare and Medicaid regulations while training and supporting staff to meet changes in management.
  • Hired, supervised, and evaluated the activities of medical, nursing, technical, clerical service, maintenance and other personnel.
  • Worked closely with practice accountant and physicians to ensure billing and coding accuracy to ensure optimum reimbursement.
  • Assisted with strategic planning and was liaison for local government and community outreach for office and physicians.
  • Certified practice for the years 2010 and 2011 for EHR Incentives through Medicare services, and Meaningful Use Programs.
Site Manager
June 2006 to January 2008 Aarrow Advertising － Scottsdale, AZ
  • Closely collaborated with owners to make necessary improvements in the day-to-day functioning for advertising team.
  • Monitored staff at various locations, and maintained scheduling to meet the needs of various.
  • contracts with company.
  • Ensured workers were completing training hours, and had necessary equipment for assignments.
  • I was responsible for time sheets and payroll for the South East Valley Division.
Owner/Operator
December 1990 to August 2003 University of Littles, PLLC － Chicago, IL
  • Established a daycare center to include my own children, that would promote social development, adapted teaching methods, that would allow every little person to enjoy the comfort of home.
  • I was able to incorporate my business, as well as file for the S-Corporation designation, and later, reorganize to be a not-for-profit organization.
  • My registration grew from 2 children to a total of 62 infant to middle school aged participants.
  • I expanded my services to include Spring Break week, which allowed me to introduce 50 plus low income children to some.
  • Chicago's finest museums, art galleries, children centers, and and tourist attractions.
  • My work force expanded to three full time employees, and several contracted teachers during school breaks.
  • I created a program for parents called 'SOS'(Save Our Saturdays) to help working parents have time to handle weekend errands while little ones participated in constructive activities and field trips.
  • University of Littles is listed participant in the Genius Book of World Records 2003.
Skills
accountant, advertising, art, Agency, billing, Book, Business development, Business Management, business plan, business planning, clerical, contracts, customer satisfaction, financing, financial, forklifts, Government, hiring, Human Resources, local government, marketing, office, nursing, payroll, personnel, profit, coding, quality assurance, Real Estate, reporting, risk management, Safety, selling, scheduling, shipping, strategic, strategic planning, teaching
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Resume Overview

Companies Worked For:

  • United Airlines
  • Centers for Whole Health
  • Aarrow Advertising
  • University of Littles, PLLC

School Attended

  • Northern Arizona University
  • DePaul University School of Commerce

Job Titles Held:

  • Primary Care Manager
  • Site Manager
  • Owner/Operator

Degrees

  • Select One : Public Administration , 2015
    Certificate in Business Management 1988 Chicago, Illinois USA Advanced course work in Business development, marketing, and financial strategies and reporting. : Business Administration , 1988

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