President of Operations Resume Example
Accomplished General Manager with proven expertise in operational integration, partnership development and revenue generation. Effectively oversee KPIs and internal control structures to stay on top of operational trends and implement proactive corrective actions. Goal-driven, adaptable and resourceful in addressing changing conditions.
Driven leader with 30 years of experience in business planning and oversight. Expert at coordinating all activities, creating policies . Outgoing and enthusiastic leader able to manage and motivate various types of employees.
Focused Operations Manager successful in contract negotiation and process improvement. Able to remain calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.
Highly motivated and driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations, customer care. Strong ability to drive profits, control costs and achieve continuous process improvement. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
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- Brought about substantial operational improvements by reworking policies and enhancing enforcement.
- Developed and deepened relationships with functional leadership to interconnect revenue generation initiatives with day-to-day operations.
- Coordinated work across departments to keep teams on track with company goals.
- Integrated marketing and sales strategies with business development and operational leadership plans.
- Set and administered annual operating budget, consistently maintaining controls and preventing overages.
- Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
- Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
- Oversaw daily operations of all business, including 200 employees across 4 locations.
- Evaluated financial statements and reports to monitor performance to devise solutions for improvement and cost reduction.
- Directed all day-to-day operations of all facilities to provide safe and enjoyable guest experience.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored inventory levels on a daily basis and placed new orders for merchandise to keep supply well-stocked
- Generated daily operational and sales reports for corrective action or continuous improvement.
- Managed scheduling for all employees to ensure optimal productivity.
- Supervised performance of all workers, with goals of improving productivity, efficiency and cost savings.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Established departmental performance goals, set timeline targets for sales team and trained new employees.
- Supervised and led all department managers while overseeing performance and productivity of all employees.
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
- Developed and implemented successful sales strategies leading to team exceeding monthly sales goals for both fixed and variable departments
- Promoted profitability of all business by tracking performance indicators and driving corrective action.
- Built and maintained loyal, long-term customer relationships through effective account management and service.
- Lead team of employees in all operations including sales, service, parts and office functions.
- Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
- Encouraged, trained and disciplined employees to maximize performance.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Designed sales and service strategies to improve revenue and retention.
- Oversaw all corporate communications to streamline data and information sharing initiatives.
- Motivated and led team members to work together to achieve targets.
- Saved costs by managing shrink processes and inventory levels for corrective action planning.
- Trained and developed culinary personnel to strive for continuous knowledge and professional development.
- Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
City, State
High School Diploma
City, State
General Manager,Pre-owned Mgr, Capps Lincoln Mercury Toyota 1985-2002
Owner operator Collins Auto Brokerage 2002-2006
General Manager-Volkswagon,Mazda Asbury Automotive 2006-2014
General Manager - Toyota
General Manager - Chrysler Dodge Ram Jeep
Gereral Manager -Collision Center
ORR Auto group
President of Operations-
Toyota
CDJR
Chevrolet Gmc Cadillac Buick
Collision Center
ORR Auto Group 2014-2020
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Resume Overview
School Attended
- Searcy High School
- Harding University
Job Titles Held:
- President of Operations
- General Manager
- Owner/Operator
Degrees
- High School Diploma
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