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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview

Dedicated Customer Service Representative highly motivated to maintain customer satisfaction and contribute to company success.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Adaptive team player
Accomplishments
  • Employee of the month and year awards
  • Manager/Supervisor positions held
  • AAPC (American Association of Professional Coders) Member
  • President's and Dean's Awards Everest University
  • Youth Ministry Director/Single Women's Ministry President/Deaconess
  • Spiritual Ambassador, 1908 Society Member

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information.
Work Experience
PreAccess/Registration Rep, 08/2011 - 03/2015
Bank Of Hawaii , , Responsible for communicating with patients via outbound and inbound phone calls to educate them about their insurance benefits and secure payments while maintaining high quality, accuracy and compassion while extending the healing ministry of Jesus Christ. Verifying patient's benefits and obtaining authorization for patients from insurance company via online and telephone. Also advised self-pay patients of their estimates and secure payment in a timely manner.
Collector II, 10/2006 - 02/2011
Bank Of Hawaii , , Responsible for curing past due accounts, negotiating repayment arrangements while also educating customers of account activity. Communicating with debtors to discover reasons for delinquency and maintaining customer loyalty while following federal fair debt collections guidelines. Maintained a proven track record of meeting and exceeded expectations. Also responsible for accurately and effectively managing multiple tasks in a deadline driven environment while maintaining records and accounting information.
Collector II, 06/2003 - 09/2006
JP MORGAN CHASE , , Responsible for curing past due accounts, negotiating repayment arrangements while also educating customers of account activity. Communicating with debtors to discover reason for delinquency and maintaining customer loyalty while following federal fair debt collections guidelines.
Educational Background
: Medical Billing and Coding, Health Care Management, Expected in 2012
-
Everest University - ,
GPA:
Everest University 2008 to 2012 Medical Billing and Coding/Health Care Management
Certifications
Medical Billing
Professional Affiliations
AAPC (American Association of Professional Coders)
Skills
Arrangements, Collections, Credit, Due Accounts, Educating, Accounting, And Accounting, Billing, Coding, Medical Billing, Medical Invoicing, Benefits, Payments, Telephone, Aapc, Confident, Customer Service, Exceed, Receptionist, Retail Sales, Scheduling

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resume Strength

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School Attended

  • Everest University

Job Titles Held:

  • PreAccess/Registration Rep
  • Collector II
  • Collector II

Degrees

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