Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Assisted in the managing of the company database and verified, edited and modified members' information.
PreAccess/Registration RepAug 2011 to Mar 2015 FLORIDA HOSPITALResponsible for communicating with patients via outbound and inbound phone calls to educate them about their insurance benefits and secure payments while maintaining high quality, accuracy and compassion while extending the healing ministry of Jesus Christ. Verifying patient's benefits and obtaining authorization for patients from insurance company via online and telephone. Also advised self-pay patients of their estimates and secure payment in a timely manner.
Collector IIOct 2006 to Feb 2011 WELLS FARGO AUTO FINANCEResponsible for curing past due accounts, negotiating repayment arrangements while also educating customers of account activity. Communicating with debtors to discover reasons for delinquency and maintaining customer loyalty while following federal fair debt collections guidelines. Maintained a proven track record of meeting and exceeded expectations. Also responsible for accurately and effectively managing multiple tasks in a deadline driven environment while maintaining records and accounting information.
Collector IIJun 2003 to Sep 2006 JP MORGAN CHASEResponsible for curing past due accounts, negotiating repayment arrangements while also educating customers of account activity. Communicating with debtors to discover reason for delinquency and maintaining customer loyalty while following federal fair debt collections guidelines.
Medical Billing and Coding, Health Care Management2012Everest UniversityEverest University 2008 to 2012 Medical Billing and Coding/Health Care Management
AAPC (American Association of Professional Coders)
Arrangements, Collections, Credit, Due Accounts, Educating, Accounting, And Accounting, Billing, Coding, Medical Billing, Medical Invoicing, Benefits, Payments, Telephone, Aapc, Confident, Customer Service, Exceed, Receptionist, Retail Sales, Scheduling