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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Motivated computer professional with more than 15 years in computer installation, repair and maintenance. Specializes in Dell,IBM,HP computers.
Highlights
  • Hardware support and troubleshooting
  • System checks and troubleshooting
  • Computer diagnostics and repair
  • Highly motivated
  • Resourceful
  • Resourceful
  • Customer service-focused
Experience
to | , ,
02/2014 to Current POS Field Technician Bickford Senior Living | Spokane, WA, Performs service, repair and/or installation of company product(s) including system hardware, software, PCs and Point of Sale (POS) equipment. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair / resolution to minimize customer downtime. May involve use of problem management databases and help desk system.
06/2013 to 10/2013 Customer Engineer Foundation Capital | Golden, CO,
  • Schedule and coordinate between Dell,EMC and their client's to perform maintenance on servers and storage units.
  • Supported Dell Servers,Desktops,Laptops,Dell Equallogic,EMC Clariion,EMC Symmetrix Troubleshoot,hardware configuration,testing procedures,break-fix.
03/2013 to 06/2013 Customer Engineer Foundation Capital | Fredericksburg, VA,
  • Developed, managed and built new customer relationships to secure inventory.
  • Acquired network, server and storage hardware by cold-calling prospects.
  • Negotiated.
  • competitive product pricing against market values and set ROI mark-up.Utilized IBM.
  • technical expertise to procure product, close deals and provide technical assistance.
  • Supported IBM System X,IBM blade center,IBM Storage Troubleshoot,hardware configuration,testing procedures,break-fix,update firmware.
06/2000 to 08/2012 Sales Broker Bickford Senior Living | , ,
01/2008 to 01/2012 Konica Minolta | Kenai, AK,
  • Developed, managed and built new customer relationships.Utilized IBM technical expertise to procure product, close deals and provide technical consulting in order to build a profitable book of business.Negotiated competitive product pricing against market values and set ROI mark-up.
  • Supported IBM System X,IBM blade center,IBM Storage Troubleshoot,hardware configuration,testing procedures,break-fix,diagnostics,update firmware.
  • Developed, managed and built new customer relationships to secure inventory.
  • Acquired network, server and storage hardware by cold-calling prospects.
  • Negotiated competitive product pricing against market values and set ROI mark-up.
  • Achieved 100% of monthly sales objective since start date.
  • Utilized IBM technical expertise to procure product, close deals and provide technical consulting order to build a profitable book of business.
  • Supported IBM System X,IBM blade center,IBM Storage Troubleshoot,hardware confi.
01/2005 to 01/2008 Lead IBM Hardware Technician Konica Minolta | City, STATE,
  • Configured equipment and installed software, modules, boards and memory per customer specification Checked functionality of installed parts & evaluates system performance under operating conditions.
  • Audited, tested and troubleshot to identify and resolve problems by WDPI Quality Standards.
  • Scheduled system orders Conduced new hire technical training for technicians and sales representatives.
  • Provided technical consulting in the pre-sales process and technical assistance/troubleshooting to internal and external clients.
  • Supported IBM System X,IBM blade center,IBM Storage Troubleshoot,hardware configuration,testing procedures,break-fix,update firmware.
01/2001 to 01/2005 Compaq,HP Hardware Technician World Data Products | City, STATE,
  • Installed software, modules, boards and memory per customer specification.Conducted final quality assurance on all orders prior to shipping & schedules system orders.
  • Supported Compaq,HP Proliant servers,HP storage.
  • Troubleshoot,hardware configuration,testing procedures,break-fix,diagnostics,update firmware.
05/2000 to 02/2001 Printer Technician World Data Products | City, STATE,
  • Tests and troubleshoot to identify problems.
  • Repair and refurbished printers in a time sensitive environment.
  • Provided technical assistance to internal and external clients.
  • Supported HP,Lexmark printers.
  • Troubleshoot,hardware configuration,testing procedures,break-fix.
08/1998 to 05/2000 Printer Technician World Data Products | City, STATE,
  • Tested and troubleshot to identify problems Repaired and refurbished printers at client sites in a time sensitive environment.
  • Provided technical assistance to internal and external clients.
  • Supported HP,Lexmark,Okidata,IBM Info print Troubleshoot,hardware configuration,testing procedures,break-fix.
Education
Expected in 2013 Bachelor of Arts | Business Administration San Francisco State University, San Francisco, CA GPA:

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Resume Overview

School Attended

    Job Titles Held:

    • POS Field Technician
    • Customer Engineer
    • Customer Engineer
    • Sales Broker
    • Lead IBM Hardware Technician
    • Compaq,HP Hardware Technician
    • Printer Technician
    • Printer Technician

    Degrees

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