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POS Analyst and Technical Support Resume Example

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POS ANALYST AND TECHNICAL SUPPORT
Professional Summary
Determined Senior Service Desk Analyst, Point of Sale and Promotions Coordinator with 15+ years of experience in technical support. Supported corporate office of 500+ team members, Warehouse distribution center, and 130+ store locations. Qualities: Proactive, always willing to learn, follows through (?), minimal supervision, works well with others, takes direction easily (?).
Skills
OS: Windows XP, 7, 8, 10. Server 2013 Software: Office 2007, 2010, 365; SQL Server Management Studio; Powershell; Active Directory; Visio 2016; Epicor/Aptos Retail Point of Sale
Work History
POS Analyst and Technical Support, 04/2001 to Current
Company Name – City


EDI - Data Entry/Analyst, 04/2001 to 07/2002
  • Responsible for entering large amounts of data on short deadlines into in-house programs, adding items information to a database of 50,000+ SKUs.
  • MIS - Help Desk Level 1 technical support.
  • Responsible for stores, warehouse and corporate office users support via over the phone or in office or stores.
  • Personally imaged and configured 200+ PSC Falcon warehouse scanner guns that would be used in our new facility in Berlin, NJ.
MIS - Help Desk Supervisor to Help Desk Manager, 09/2003 to 06/2005
  • Responsible for assisting in overseeing between a 7-10 person team and delegating responsibilities/tasks to team members.
  • Personally trained all incoming new team members, and created a "bible" of all existing and new technical procedures the Team would experience.
  • The bible became an unofficial training manual that all team members would use as reference.
Company Name
  • Worked directly with the CIO in developing, creating and maintaining a new e-commerce website for the company.
  • Collaborated with the Advertising team on ideas and projects to entice customers to purchase goods online.
  • Was sent to Los Angeles, CA for a week to train at Guidance, our website host company.
  • Manually created weekly e-mail blasts, and maintained customer information list through host site iContact.
Company Name
  • E-Commerce was dissolved by a company decision, but still maintained site with various customer-related information: store locator, advertisements, coupons and class calendars information.
Custom Framing Specialist, 01/2012 to 02/2016
Company Name
  • Responsible with daily maintenance of stores' framing orders and collaborated with our two vendors, Timeless Inc.
  • and SpecialtySoft Inc.
  • Primary builder of workstations, consistently built with used parts to make operational units.
  • Configured each with Windows XP, and communicated with vendors for licensing.
Promotions Coordinator & Senior Analyst, Company Name
  • Responsible for creating and staging several promotions as far as 5 weeks in advance.
  • Sales Audit and CRM (Customer Retail Management) databases.
Education
Certificate: Information Technology, 2001
Academy of Computer Careers - City

Associate of Science: Business, 1998
Gloucester County College - City
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Resume Overview

School Attended

  • Academy of Computer Careers
  • Gloucester County College

Job Titles Held:

  • POS Analyst and Technical Support
  • EDI - Data Entry/Analyst
  • MIS - Help Desk Supervisor to Help Desk Manager
  • Custom Framing Specialist
  • Promotions Coordinator & Senior Analyst

Degrees

  • Certificate : Information Technology , 2001
    Associate of Science : Business , 1998

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