POS Analyst and Technical Support Resume Example
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POS ANALYST AND TECHNICAL SUPPORT
Professional Summary
Determined Senior Service Desk Analyst, Point of Sale and Promotions Coordinator with 15+ years of experience in technical support. Supported corporate office of 500+ team members, Warehouse distribution center, and 130+ store locations.
Qualities:
Proactive, always willing to learn, follows through (?), minimal supervision, works well with others, takes direction easily (?).
Skills
| OS: Windows XP, 7, 8, 10. Server 2013 Software: Office 2007, 2010, 365; SQL Server Management Studio; Powershell; Active Directory; Visio 2016; Epicor/Aptos Retail Point of Sale |
Work History
POS Analyst and Technical Support, 04/2001 to Current
Bickford Senior Living – Marshalltown
Bickford Senior Living – Marshalltown
EDI - Data Entry/Analyst, 04/2001 to 07/2002
- Responsible for entering large amounts of data on short deadlines into in-house programs, adding items information to a database of 50,000+ SKUs.
- MIS - Help Desk Level 1 technical support.
- Responsible for stores, warehouse and corporate office users support via over the phone or in office or stores.
- Personally imaged and configured 200+ PSC Falcon warehouse scanner guns that would be used in our new facility in Berlin, NJ.
MIS - Help Desk Supervisor to Help Desk Manager, 09/2003 to 06/2005
- Responsible for assisting in overseeing between a 7-10 person team and delegating responsibilities/tasks to team members.
- Personally trained all incoming new team members, and created a "bible" of all existing and new technical procedures the Team would experience.
- The bible became an unofficial training manual that all team members would use as reference.
Bickford Senior Living
- Worked directly with the CIO in developing, creating and maintaining a new e-commerce website for the company.
- Collaborated with the Advertising team on ideas and projects to entice customers to purchase goods online.
- Was sent to Los Angeles, CA for a week to train at Guidance, our website host company.
- Manually created weekly e-mail blasts, and maintained customer information list through host site iContact.
Bickford Senior Living
- E-Commerce was dissolved by a company decision, but still maintained site with various customer-related information: store locator, advertisements, coupons and class calendars information.
Custom Framing Specialist, 01/2012 to 02/2016
NA
NA
- Responsible with daily maintenance of stores' framing orders and collaborated with our two vendors, Timeless Inc.
- and SpecialtySoft Inc.
- Primary builder of workstations, consistently built with used parts to make operational units.
- Configured each with Windows XP, and communicated with vendors for licensing.
Promotions Coordinator & Senior Analyst, MIS - E-Commerce
- Responsible for creating and staging several promotions as far as 5 weeks in advance.
- Sales Audit and CRM (Customer Retail Management) databases.
Education
Certificate: Information Technology, 2001
Academy of Computer Careers - City
Academy of Computer Careers - City
Associate of Science: Business, 1998
Gloucester County College - City
Gloucester County College - City
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Resume Overview
School Attended
- Academy of Computer Careers
- Gloucester County College
Job Titles Held:
- POS Analyst and Technical Support
- EDI - Data Entry/Analyst
- MIS - Help Desk Supervisor to Help Desk Manager
- Custom Framing Specialist
- Promotions Coordinator & Senior Analyst
Degrees
- Certificate : Information Technology , 2001
Associate of Science : Business , 1998
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