An energetic Investigator who is a self-starter with excellent analytical, organizational and project management skills.
Outstanding 9 Year track record of experience in various facets of Public Safety.
Georgia Post Certified Police Officer.
Georgia Post Certified Field Training Officer.
Georgia Post Certified Investigator.
Georgia Post Certified Computer Voice Stress Examiner.
Analytical Interview System Certified. (ITV Consulting).
Background and Recruitment Investigation.
Storm Water Management.
All aspects of Road Maintenance.
Recruiting and selection techniques
Fluent in Spanish
Conflict resolution tactics
CPR/First Aid certified
Exceptional problem solver
Contributed to the overall reduction of crime in the Zone 6 area during the year 2010. Promoted to Field Training Officer in 2009. Trained over 20 new officers as Field Training Officer (FTO).Formally commended by superiors for bravery and received several Officer of the week commendations.Received numerous letters of appreciation from community residents. Hired 39 recruits in 2016 the most for an Investigator ever in the Background and Recruitment unit.
Police Officer/Background Investigator April 2007 to CurrentCity of Atlanta Police Department － Atlanta, GA
Recruited for various positions across multiple sites in Florida, New York and Dallas.
Conducted reference and background checks on all job applicants.
Developed creative recruiting strategies that met anticipated staffing needs.
Communicated the duties, compensation, benefits and working conditions to all potential candidates.
Managed all phases of recruitment, including defining hiring management needs and posting available positions.
Contacted all job applicants to inform them of their application status.
Supported employee relocation and integration by helping new hires establish housing, schooling and registration.
Assisted management with presentations for business reviews and communications meetings. Researched and recommended new sources for candidate recruiting.
Offered necessary referral support for the Employee Assistance Program.
Guided candidates through in-house computer testing.
Conducted more than 100 interviews each year.
Brainstormed ideas to create a program to attract highly sought-after job skills.
December 2006 to April 2007City of Austell Public Works － Austell, GA
Operated equipment safely and efficiently at all times.
Completed all repairs and maintenance work to company standards.
Storm water Management/ Erosion Control Agent.
Bi-Lingual Customer Service Representative/ Coordinator November 2001 to November 2006SEIU National Benefit Fund － New York, NY
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes.
Addressed customer service inquiries in a timely and accurate fashion.
Developed effective relationships with all call center departments through clear communication.
Properly directed inbound calls in phone queues to improve call flow.
Parallegal StudiesNew York Career Institute － New York City, NY
Consulting, CPR, First Aid, Leadership Training, Paralegal, Police, Public Safety, Recruitment, Careful and active listener Multi-tasking Professional and friendly